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10-01-2019 02:24 PM
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  1. eyecrispy's Avatar
    eyecrispy
    I've got an iPhone 11 Pro on AT&T and Wifi calling doesn't seem to be working. I bought the factory unlocked model from Apple. That should't be an issue. I am able to enable the feature but in my house where signal is super spotty, Wifi calling is never enabled. With my iPhone XS, it was enabled allllll the time at home. So, as a result, I've been dropping calls like crazy since I got the 11 Pro. Anyone else (esp on AT&T) seeing this issue?
    09-25-2019 12:52 PM
  2. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    I'm not noticing any issues, but then I've not been paying attention. I'm not aware of any calls being dropped, but I'll pay closer attention from now on and report back if I notice anything!
    eyecrispy likes this.
    09-25-2019 01:26 PM
  3. eyecrispy's Avatar
    eyecrispy
    Originally Posted by Annie_8plus
    I'm not noticing any issues, but then I've not been paying attention. I'm not aware of any calls being dropped, but I'll pay closer attention from now on and report back if I notice anything!
    I actually just looked and it looks like WiFi calling kicked in now. I did go to iOS 13.1 earlier. That could be the difference.
    Annie_M and Just_Me_D like this.
    09-25-2019 07:02 PM
  4. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Originally Posted by eyecrispy
    I actually just looked and it looks like WiFi calling kicked in now. I did go to iOS 13.1 earlier. That could be the difference.
    Glad to hear! I hate it when things don't work properly!
    09-26-2019 08:42 AM
  5. eyecrispy's Avatar
    eyecrispy
    Originally Posted by Annie_8plus
    Glad to hear! I hate it when things don't work properly!
    You and me both! I usually find a handful of these with each major iOS release.
    09-26-2019 02:58 PM
  7. eyecrispy's Avatar
    eyecrispy
    Quick update to this....I’ve def seen WiFi calling engaged at my house, but it’s not always engaged, which means I’ve still been dropping calls while at home. Really annoying.
    09-28-2019 11:54 AM
  8. Spencerdl's Avatar
    Spencerdl
    I just checked this with Verizon and Xfinity WiFi and no issues. The Friend I was talking to actually said I sounded better on WiFi calling.
    Just_Me_D and eyecrispy like this.
    09-28-2019 12:03 PM
  9. eyecrispy's Avatar
    eyecrispy
    Still bad over here. I wonder if AT&T needs to rollout updated carrier settings? Whatever it is , it’s driving me nuts.
    09-30-2019 01:35 PM
  10. KenV54's Avatar
    KenV54
    Yes. Same problem here. On iPhone 11 Pro Max, 13.1.1 and ATT. And I’ve had to turn WiFi calling on several times. Just updating to 13.1.2 We’ll see. I, too, suspect it is a carrier problem.
    09-30-2019 03:40 PM
  11. eyecrispy's Avatar
    eyecrispy
    Originally Posted by KenV54
    Yes. Same problem here. On iPhone 11 Pro Max, 13.1.1 and ATT. And I’ve had to turn WiFi calling on several times. Just updating to 13.1.2 We’ll see. I, too, suspect it is a carrier problem.
    Did you get the AT&T model of your 11 Pro Max or the sim free carrier unlocked version? I got the sim free one.
    09-30-2019 04:52 PM
  12. scruffypig's Avatar
    scruffypig
    Originally Posted by eyecrispy
    Still bad over here. I wonder if AT&T needs to rollout updated carrier settings? Whatever it is , it’s driving me nuts.
    I have AT&T and WiFi Calling with no difference from iOS 12...
    Last edited by scruffypig; 10-01-2019 at 10:03 AM. Reason: Corrected Apple’s crazy spell checker.
    09-30-2019 07:04 PM
  13. eyecrispy's Avatar
    eyecrispy
    Originally Posted by scruffypig
    I have AT&T and gay WiFi Calling with no difference from iOS 12...
    I’m so jealous
    scruffypig likes this.
    09-30-2019 08:31 PM
  14. scruffypig's Avatar
    scruffypig
    Originally Posted by eyecrispy
    I’m so jealous
    Eat your heart out!

    10-01-2019 06:23 AM
  15. KenV54's Avatar
    KenV54
    I spoke w ATT support last might. They said there were, in fact, problems w WiFi Calling in iOS 13 and 13.1.1. They think the problem has been fixed w 13.1.2. ATT also sent me some sort of OTA fix, they said.

    But regardless, it is now working for me, for now, anyway. I need it, because I have practically no cell service in my house.
    Spencerdl likes this.
    10-01-2019 01:03 PM
  16. eyecrispy's Avatar
    eyecrispy
    Originally Posted by KenV54
    I spoke w ATT support last might. They said there were, in fact, problems w WiFi Calling in iOS 13 and 13.1.1. They think the problem has been fixed w 13.1.2. ATT also sent me some sort of OTA fix, they said.

    But regardless, it is now working for me, for now, anyway. I need it, because I have practically no cell service in my house.
    OTA fix? As in updated carrier settings? I’m gonna try calling them here shortly.
    scruffypig likes this.
    10-01-2019 02:24 PM
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