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02-15-2019 10:44 AM
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  1. lockiedean77's Avatar
    lockiedean77
    currently I’m using an iPad mini 2 WiFi version. I know that I bought a refurbished iPad.

    initially it was on iOS 9. tech news free netflix
    I am able to update it to iOS 11 without any issues. (OTA updates)

    however, after I updated it to iOS 12 (through iTunes - as I accidentally accept for iTunes to auto update it), I am unable to activate it at all.

    if I try to activate it through WiFI, it keeps saying that activation server is unavailable, despite on Apple website says otherwise. I had been trying this since iOS 12 is released.

    if I try to activate it through iTunes, it asks me to insert a SIM card (I am using WiFI only version).

    anyone can help me on this? I already asked in Apple Support, no answers.
    Last edited by lockiedean77; 02-18-2019 at 12:42 AM.
    02-14-2019 03:51 AM
  2. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    What did Apple Support tell you?
    Annie_M likes this.
    02-14-2019 12:45 PM
  3. bakron1's Avatar
    bakron1
    Ambassador
    Who did you buy the unit from? Do you have a SIM card to use to at least activate the unit using iTunes?

    Otherwise as other folks have said, wait for Apple Support to reply.
    Annie_M likes this.
    02-14-2019 02:11 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by lockiedean77
    currently I’m using an iPad mini 2 WiFi version. I know that I bought a refurbished iPad.

    initially it was on iOS 9. I am able to update it to iOS 11 without any issues. (OTA updates)

    however, after I updated it to iOS 12 (through iTunes - as I accidentally accept for iTunes to auto update it), I am unable to activate it at all.

    if I try to activate it through WiFI, it keeps saying that activation server is unavailable, despite on Apple website says otherwise. I had been trying this since iOS 12 is released.

    if I try to activate it through iTunes, it asks me to insert a SIM card (I am using WiFI only version).

    anyone can help me on this? I already asked in Apple Support, no answers.
    Did you download the ipsw file for iOS 12 and then tried to use iTunes to install it? If so, you may have downloaded the wrong file. Put the device in DFU mode, delete the ipsw file from the computer and then have iTunes download and install the correct iOS file for your specific device.
    doogald and scruffypig like this.
    02-14-2019 05:33 PM
  5. doogald's Avatar
    doogald
    Trusted Member
    How to put the iPad into DFU mode: https://www.imore.com/how-to-iphone-ipad-dfu-mode
    Annie_M, Just_Me_D and scruffypig like this.
    02-15-2019 10:27 AM
  7. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Originally Posted by doogald
    How to put the iPad into DFU mode: https://www.imore.com/how-to-iphone-ipad-dfu-mode
    This has some very good and helpful information, which I have never seen this before. Thanks for sharing!
    doogald likes this.
    02-15-2019 10:44 AM
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