1. ajkatzart's Avatar
    Ugh! So frustrating. Cannot troubleshoot this. Is there any way to fix this?
    09-23-2018 02:40 PM
  2. Just_Me_D's Avatar
    Ugh! So frustrating. Cannot troubleshoot this. Is there any way to fix this?
    The developers may need to update the apps to work properly with iOS 12.
    09-23-2018 02:43 PM
  3. ajkatzart's Avatar
    Thanks. Yeah, I thought that might be the case. I don’t think they’re on this, though. There is zero support for their app. I have hundreds of hours invested in this tech, and now it doesn’t work. I have no course of action.
    09-23-2018 02:49 PM
  4. Just_Me_D's Avatar
    Thanks. Yeah, I thought that might be the case. I don’t think they’re on this, though. There is zero support for their app. I have hundreds of hours invested in this tech, and now it doesn’t work. I have no course of action.
    https://hpreveal.com/contact/index.html
    09-23-2018 03:10 PM
  5. ajkatzart's Avatar
    Thanks. Yes, I have sent them several support request, and I have not heard back. I’m supposed to present on this technology on Wednesday, and I cannot even get the app to launch. I’m in trouble. I have a hundred students who have been developing content to attach to images, and all the iPads in my classroom lost the app when they updated. I hope they have plans to remedy the situation. Thanks for you suggestions.
    09-23-2018 03:19 PM
  6. Just_Me_D's Avatar
    Thanks. Yes, I have sent them several support request, and I have not heard back. I’m supposed to present on this technology on Wednesday, and I cannot even get the app to launch. I’m in trouble. I have a hundred students who have been developing content to attach to images, and all the iPads in my classroom lost the app when they updated. I hope they have plans to remedy the situation. Thanks for you suggestions.
    If you can locate the ipsw file for iOS 11.4 AND if Apple is still signing it, downgrade back to it.
    09-23-2018 03:23 PM

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