07-24-2018 05:06 AM
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  1. fabio984's Avatar
    fabio984
    Hi, my friend got his 1st iphone (6S), second hand, very god condition.
    What happens is: IMessage activation fails!
    Can’t use IMessage (and FaceTime).

    Called Apple, called his network, nothing helps.

    Reset network settings, reset everything...
    Today we put the iphone in DFU mode and installed a fresh iOS 11 from iTunes. Still fails.
    Any help will be very appreciated!
    07-22-2018 05:50 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    I’m going to assume that the device was connected to the internet at the time of the attempted activation.

    Anyway, try using your Apple ID and passcode to see if you’re able to sign in to iMessage on your friend’s device. If you cannot then I’m not sure we can assist you, especially if Apple was unable to assist.
    fabio984 and Lee_Bo like this.
    07-22-2018 06:00 PM
  3. Lee_Bo's Avatar
    Lee_Bo
    Network Moderator
    Trusted Member
    Q&A Team
    Did the previous owner sign out of iCloud before getting rid of the device?
    07-23-2018 06:10 AM
  4. eyecrispy's Avatar
    eyecrispy
    Strange. Is it a stolen device? Did you try signing in on a different device?
    07-24-2018 05:06 AM
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