Siri can't find the businesses in my contacts

[Barbara013]

Every time I say "Siri, dial..." like Discount Tires, a business that is in my contacts as a business, Siri then says: "If you turn on location services I can help you find..." I have to enter my businesses in as people. Ideas?

 

[Ledsteplin]

How do you have the business name entered on the contact card? Can you show a screenshot of one of the business's contact card?

 

[Barbara013]

OH, NOW this window shows up! geeezzz. sorry.

 

[Ledsteplin]

OH, NOW this window shows up! geeezzz. sorry.View attachment 123328

Is this the only business you've had issues with Siri? Have you tried other businesses?

 

[Barbara013]

I have had trouble with every business. I have changed them one at a time to all "people." Tanks

 

[Ledsteplin]

I have had trouble with every business. I have changed them one at a time to all "people." Tanks

That's odd. I tested a few businesses on mine, and Siri does them fine. If they have odd spelling, as with the restaurant, maybe Siri doesn't get the pronunciation.

 

[Barbara013]

No, She doesn’t get ANY. Discount Tiress, Superior Physical Therapy…. LOTS/Any. Drives me nuts! And have reset my phone, etc. Thanks, though

 

[Rob Phillips]

No, She doesn’t get ANY. Discount Tiress, Superior Physical Therapy…. LOTS/Any. Drives me nuts! And have reset my phone, etc. Thanks, though

This is just a shot in the dark but I’m noticing you have the business name listed twice on your contact card. Try removing one of them and listing the business name only in the “Company” field of the contact card, leaving the first and last name fields empty.

 

[Ledsteplin]

No, She doesn’t get ANY. Discount Tiress, Superior Physical Therapy…. LOTS/Any. Drives me nuts! And have reset my phone, etc. Thanks, though

How and where do you enter the business name? Do you enter it twice on 2 lines, or only once on the "Company" line? If the latter, remove the business name, then manually enter the business name on the top line, rather than the Company line.

 

[Barbara013]

That's just how the page shows it. When I go to edit, it IS only on the Business line. I only entered businesses on the business line, although now that Siri won't dial them, I am going in as they snag and editing them to the Name lines - "turning them into people." thanks

I am changing them all over to just the name line - that's why I mean when I "change them into people."

 

[Ledsteplin]

That's just how the page shows it. When I go to edit, it IS only on the Business line. I only entered businesses on the business line, although now that Siri won't dial them, I am going in as they snag and editing them to the Name lines - "turning them into people." thanks

I am changing them all over to just the name line - that's why I mean when I "change them into people."

I see. That's how I did mine, and Siri has no problem with it. I tested entering the business name on the Company line only, and it works there for me as well. Siri asks to confirm the call, but it works. I'm still on iOS 10.1.1. So there's that.

 

[Barbara013]

I will call Apple when it really ticks me off again me some day. I'm on 10.3.3, the "most current update" for my 5S. It has always done this. . Thanks,

 

[Ledsteplin]

I will call Apple when it really ticks me off again me some day. I'm on 10.3.3, the "most current update" for my 5S. It has always done this. . Thanks,

The 5s should get iOS 11.

 

[Tartarus]

The 5s should get iOS 11.

Indeed iOS 11.4 is the last official release for iPhone 5s.

 

[Barbara013]

I just updated and backed up today, and it is 10.3.3 "up to date."

 

[Rob Phillips]

I just updated and backed up today, and it is 10.3.3 "up to date."

Are you SURE it’s not an iPhone 5? Go to Settings > General > About, then scroll down to Model (if it lists something other than an A plus four digits tap on the model number).

iPhone 5 model numbers are A1428, A1429, A1442
iPhone 5s model numbers are A1453, A1457, A1518, A1528,
A1530, A1533

A noticeable difference between the two is the home button. The 5s has Touch ID so the home button has a metallic ring around it.

 

[Barbara013]

Model me553ll/a. But - a foot point, because it is what it is.

 

[Tartarus]

Model me553ll/a. But - a foot point, because it is what it is.

That’s an iPhone 5C.

 

[Tartarus]

No, She doesn’t get ANY. Discount Tiress, Superior Physical Therapy…. LOTS/Any. Drives me nuts! And have reset my phone, etc. Thanks, though

Try changing the language of Siri from US English to any other type of English and back.

 

[Rob Phillips]

Model me553ll/a. But - a foot point, because it is what it is.

As @Tartarus said, that’s an iPhone 5c (plastic shell, not aluminum) hence why it doesn’t support iOS 11.
https://support.apple.com/en-us/HT201296