1. qbnkelt's Avatar
    Is anyone having trouble with the Geico app on iOS 11?

    I seem to get stuck on the Retrieving your information screen. This is happening on my 7 Plus and my 6s Plus.

    09-20-2017 10:14 AM
  2. Tinkernaught's Avatar
    I just tried my Geico app on my iPhone SE, iOS 11. The information came up with no problems.
    09-20-2017 11:09 AM
  3. qbnkelt's Avatar
    I’m just having a ROUGH day all around. Thank you!

    Edit: still not loading. Deleted the app and reinstalled. Oh well, by the time I have to lay my insurance I’m sure it will be OK.

    Or I’ll have my new phone.
    09-20-2017 12:12 PM
  4. karlaathomas's Avatar
    Yes I am having the same issue on my iPhone 7plus. It’s driving me crazy because we were hit by a tornado a couple of weeks again and I have several open claims. I hope they have a fix soon so I don’t have to keep calling.
    09-22-2017 08:31 AM
  5. Tinkernaught's Avatar
    That’s weird. I tried the Geico app again a few minutes ago with my iPhone SE and iPad mini 4 and they both work fine, no delays, all my info and services available.
    09-22-2017 03:35 PM
  6. qbnkelt's Avatar
    Yes I am having the same issue on my iPhone 7plus. It’s driving me crazy because we were hit by a tornado a couple of weeks again and I have several open claims. I hope they have a fix soon so I don’t have to keep calling.
    Yup. It’s the same in my new iPhone 8 Plus. Even in my work iPhone 7. None of the three devices can load the information.
    09-22-2017 06:22 PM
  7. Just_Me_D's Avatar
    Is anyone having trouble with the Geico app on iOS 11?

    I seem to get stuck on the Retrieving your information screen. This is happening on my 7 Plus and my 6s Plus.

    https://uploads.tapatalk-cdn.com/201...0c612dbd05.png
    It’s working fine for me on both my iPhone 7 Plus and my iPhone 8...
    09-22-2017 08:49 PM
  8. qbnkelt's Avatar
    It’s working fine for me on both my iPhone 7 Plus and my iPhone 8...
    That’s bizarre. It’s been hanging up on the retrieving your information screen.

    I’ve tried removing it, rebooting the phone (there’s a new process for that, the old process sounds off an alarm and gets to to a 911/emergency screen!) reinstalling it, it still hangs up.
    09-23-2017 03:50 AM
  9. qbnkelt's Avatar
    AHA!!!! It finally opened. There was an update to the app for “minor bug fixes.”
    09-23-2017 06:12 PM

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