1. Sarah Young3's Avatar
    The iPhone 6 I have won't allow Touch ID. I will try to set it up and when I get to the part to add my fingerprint it won't allow me to add it- I get a failure message.
    02-28-2017 09:48 AM
  2. metalchick719's Avatar
    That's weird. Never seen that issue before. Is this a brand new iPhone 6? I'm thinking maybe do a reset?
    02-28-2017 10:05 AM
  3. Annie_M's Avatar
    I wonder if gently wiping off the touch pad? Maybe there's some sort of residue that's preventing it from accurately reading your fingers?
    02-28-2017 10:07 AM
  4. doogald's Avatar
    Maybe visit the Genius Bar to have Apple look at it?
    Annie_M likes this.
    02-28-2017 10:12 AM
  5. njlx2016's Avatar
    Have you had the phone repaired or screen replaced by any non-Apple shops?
    02-28-2017 11:14 AM
  6. TwitchyPuppy's Avatar
    Try having your fingers and Touch ID as clean and dry as possible.
    02-28-2017 03:40 PM
  7. Keith Morris's Avatar
    As others have said, try wiping the Touch ID sensor, failing that I would book it in to Apple
    03-03-2017 07:44 AM
  8. Tartarus's Avatar
    Also make sure your hand is not greasy.
    03-03-2017 08:16 AM

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