1. ndirishfan1975's Avatar
    Added my mother in law to our family share account and now she can't make in app purchases. No restrictions are turned on the phone and others in the family can make in app purchases. I tried removing her from family share and she still couldn't make IAP. Had her sign out and back into her account on the phone, restart phone, removed her payment method, added her back to family share. Nothing has worked so far. Anyone have any other suggestions?
    10-30-2016 12:16 PM
  2. Just_Me_D's Avatar
    On her device, go to Settings → General → Restrictions, and then enable the toggle next to "In-App Purchases", if disabled.
    10-30-2016 01:07 PM
  3. Mr.Willie's Avatar
    Wait, your mother-in-law can't make in app purchases on your account and you see that as a problem ?

    Anyway Just Me D nailed it.

    Disclaimer: My mother-in-law is on my plan.
    Just_Me_D likes this.
    10-30-2016 06:05 PM
  4. ndirishfan1975's Avatar
    That is not the problem. As I said in the original post restrictions are not turned on. I even had her turn in restrictions and turn in app purchases off then back on... still a no go.
    10-30-2016 07:07 PM
  5. Mr.Willie's Avatar
    So when you take her device, go into settings, iTunes and App Store, and click on the account she's logged in as and select view account, everything is on the up and up ? (Check the Family share from her device)

    If it is, you might need to call Apple support.

    Do the same thing on your device, do you see her Apple ID on your device ???
    Just_Me_D likes this.
    10-30-2016 07:49 PM

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