1. lv1's Avatar
    My family has about a half dozen iPhones and iPads running on iOS9 and they are all experiencing problems with backing up to iCloud. My wife can't back up automatically with phone locked and on WIFI on either her iPad or iPhone. Manual backups seem to work but very slow. My daughter has tried repeatedly to manually back up her iPhone 6 on different wifi systems and she can't do it. Gets a message that the "last backup failed to complete". We have called Applecare about her problem. Neither the technician or supervisor have been able to solve the problem and are escalating the issue. The last backup she was able to do was on October 15. I have encountered several failures to complete the backup on my iPhone 6 when trying it manually and the automatic backups do not work sometimes. My wifi works very well and I usually get 100MBS speed. We are all well below are allotted storage space on iCloud. I have done some searches on this issue and many people have complained about this going back to 2014 so iOS9 can't be blamed entirely. My wife started experiencing problems while on iOS8 and continues to experience it now that she is on iOS9. I am starting to conclude that while the iCloud backup is an excellent idea it is very unreliable.
    10-19-2015 07:01 AM
  2. Bigeric23's Avatar
    I'm not having this issue, but I hope Apple will be able to assist you.
    10-19-2015 07:06 AM
  3. Ledsteplin's Avatar
    One thing you can all do is upload your photos to a cloud service like Box, Dropbox and OneDrive. A recent update was supposed to fix that issue. You might try doing the back ups late at night or very early in the morning when the servers are least busy.
    10-19-2015 07:47 AM
  4. Matador's Avatar
    I am in the same boat. I updated to 9.1 kn hopes it would solve it. Nope. My other devices are find just my iPhone
    10-24-2015 05:54 AM
  5. Just_Me_D's Avatar
    Performing an iCloud backup works for me, and I just did one after reading this thread.

    iCloud Backup - FAIL!!-imageuploadedbyimore-forums1445687933.096332.jpg
    10-24-2015 06:58 AM
  6. lv1's Avatar
    We have tried this. It works sometimes on some devices. On on device it doesn't and we get message "last backup was not completed"
    10-24-2015 07:40 AM
  7. Just_Me_D's Avatar
    We have tried this. It works sometimes on some devices. On on device it doesn't and we get message "last backup was not completed"
    Do you have computers with iTunes installed? If so, use it to create your backups until the situation is resolved that is causing you to sometimes be unable to creat iCloud backups. In the meantime, leave feedback or make an inquiry via Apple Support site.
    10-24-2015 07:45 AM
  8. nikkisharif's Avatar
    That's so weird...my Mini 2, 6s & 6s plus auto back up every night just fine. I haven't had any issues since updating to 9.1.
    Just_Me_D likes this.
    10-24-2015 08:11 PM
  9. lv1's Avatar
    Ours did too, but then did not.
    10-24-2015 08:55 PM

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