Originally Posted by
kch50428 This is why it's best practice for updating the iOS to make an iTunes backup first... (sorry to go Captain Obvious...)
No doubt, and I always keep a physical back up to support a restore in case iCloud is acting like this, but she never does it regularly...we checked and her last iTunes back up was from July, which wouldn't have been all that helpful in terms of what she wanted out of the more recent back up.
I had a pretty good feeling it was a network issue on Apple's end anyways, so I never really stressed it, it was just annoying.