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  1. ame's Avatar
    My parents share a laptop and an iTunes. When they backup/update their phones, the computer normally recognizes their phones. Tonight however, it did not, and thought my mom's phone was my dad's. It has sent my mom's phone into error mode, and is forcing a "Restore" or "update" but won't update.

    What can they do?
    09-16-2015 08:02 PM
  2. Just_Me_D's Avatar
    Are you sure it's in DFU mode? Nothing will be displayed on the screen if it's in DFU mode. Anyway, just connect the device to your computer ( try a different USB port or a different USB cable), and when iTunes recognizes it, select to restore and update.
    ame likes this.
    09-16-2015 08:09 PM
  3. ame's Avatar
    Won't that just put his info on her phone?

    It's got "connect to iTunes" on the screen. In iTunes it says "there is problem with the iPhone that requires it to be updated or restored. Updating will preserv to original settings." iTunes only recognizes it as my dad's phone, not hers. And they've tried every USB port on the machine. All 4.

    Where on a PC would this data be stored, by chance?

    They also said somehow their stuff gets comingled in iTunes every time either syncs and I don't know how to make that stop either. I got the impression that if you shared a computer that iTunes recognized the serials.
    Last edited by ame; 09-16-2015 at 08:26 PM.
    09-16-2015 08:12 PM
  4. ame's Avatar
    Nobody has any input? This has been going on for several hours and she needs her phone in the morning. The earliest Genius Bar appointment they can get is Sunday and that's all Apple's phone assistance can do to help since the phone isn't being recognized.
    09-16-2015 09:04 PM
  5. trparky's Avatar
    Create another user on the computer and then launch iTunes in that user. It would then be a clean iTunes library so it wouldn't get confused with another iPhone.
    ame likes this.
    09-16-2015 09:09 PM
  6. ame's Avatar
    Will that assist with the dfu mode or just hopefully solve the weird sync stuff?
    09-16-2015 09:12 PM
  7. trparky's Avatar
    Hopefully solve the weird sync stuff.
    ame likes this.
    09-16-2015 09:19 PM
  8. trparky's Avatar
    DFU mode is the mode you would need to be in to restore your iPhone's base operating system.
    ame likes this.
    09-16-2015 09:20 PM
  9. ame's Avatar
    Ok that fixed the identification issue so thank you! We are going to see if it will update and if not he's just going to restore. It's identifying it as hers at least! Thank you!!!!
    09-16-2015 09:28 PM

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