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  1. RevJar's Avatar
    I have an iPad 2 with iOS 6 on it. I was running the Disney Junior app and turned on Guided Access. Now, I can't get it to turn off. If I touch the Home button, I get the message "Guided Access is enabled. Triple-click the home button to exit." However, I can't triple-click. When I try, it just does nothing. Not even every time when I press the home button do I get the Guided Access prompt. Is there some way to force quit GA or do I have to wait until the battery dies and hope that it will reset itself?

    Help is appreciated!
    10-31-2012 02:57 PM
  2. Just_Me_D's Avatar
    Settings/General/Accessibility and then scroll down and turn OFF guided access.
    10-31-2012 02:59 PM
  3. RevJar's Avatar
    The problem is I'm stuck in GA mode now. What makes it worse is that I'm stuck watching Disney Junior cartoons until my battery dies. Is there any way to force quit it or wait until the battery dies?
    10-31-2012 03:09 PM
  4. warcraftWidow's Avatar
    Sounds like it might not be registering your button clicks but I'm not sure if its a hardware issue with the home button or an issue with Guided Access.

    Although I don't think this will turn it off, try holding the home and sleep/wake buttons until you see the Apple logo to do a reboot. No need to wait for the battery to die.
    10-31-2012 03:11 PM
  5. Just_Me_D's Avatar
    How fast are you triple clicking? Try triple clicking both fast and somewhat slow and then try exiting the app each time. Guided access, according to iOS, keeps you in a single app as you currently are. I'm not sure if a reboot would return your device to a pre-guided access state, but if the triple clicking fail, try rebooting. I would put my device in a guided access state for you and play around with it, but I'm getting ready to walk out the door to take my youngest son trick or treating. Sorry.
    10-31-2012 03:15 PM
  6. RevJar's Avatar
    After 2 reboots, I finally got it where I could put in my pin (the first one showed me the pin box but wouldn't let me input anything) and disable GA. Disney Junior app DELETED! I haven't had issues with GA before today. I'm hoping it's the app and not the iPad.
    10-31-2012 03:23 PM
  7. momofgng's Avatar
    I am currently stuck in Guided Access! WITH THE DISNEY JR APP!!!! I am glad to see that you had trouble with this same app and that my ipod is not to blame. I just let it die and am hoping when I go upstairs to turn it back on, I will be on the home screen?... wish me luck!
    11-02-2012 06:09 PM
  8. RevJar's Avatar
    If you reboot it, then you should be able to gain access to disable GA.
    11-02-2012 09:17 PM
  9. Wyatt's Avatar
    It's not the app it"s a bug in the OS or just how Guided Access Mode works. I got stuck in an app a few weeks ago and could not get out at all. I decided to do a complete restore. It has something to do with disabling the home button in GAM.
    11-08-2012 07:29 PM
  10. Alex Shulsinger's Avatar
    I was stuck in settings last night. So I left my ipod on. And then in the morning, I forgot that I left auto-lock on. And today when I left for school, I disabled auto-lock. And when I got home, My ipod was somehow on sleep mode. Now I am stuck in the pandora app.
    11-27-2012 05:30 PM
  11. Niky Piky's Avatar
    I have the same problem and it still doesn't work after restoring!!!
    12-12-2012 10:56 AM
  12. Gordon Lang's Avatar
    It is the os. This is the third time this has happened, all in different apps. Imfoundna post the first time that said to hold down the power and home and plug into CPU. Can not remember but restore is not working stuck in kids app, again. Mere genius is the app...(((. Need advice.
    01-15-2013 02:36 PM
  13. Gordon Lang's Avatar
    Someone needs to report this to apple. What a mes..
    01-15-2013 02:37 PM
  14. John Yester's Avatar
    I have had this happen on iPhone and iPad recently.

    A hard reboot fixes it.
    Last edited by John Yester; 01-15-2013 at 03:18 PM.
    01-15-2013 03:04 PM
  15. Chuck Norris3's Avatar
    hold the power and home button for fifteen seconds, this resets the ipad and stop guided access. after that turn guided access off. its a stupid function
    01-20-2013 12:02 PM
  16. DaViD_BRaNDoN's Avatar
    Same here. Was stuck in Guided Access within Videos app a couple of times. Reseting the iPad mini by holding Power and Home button at the same time until it reboots. Sometimes upon exiting Guided Access, the home screen got corrupted with both potrait and landscape orientation.
    01-28-2013 12:52 AM
  17. Abcd7890's Avatar
    Stuck in Guided Access, and unable to disable same even after triple click of home butten. what can I do to disable this and correct the position of my apple iPad.I need your help to correct this possition as early as possible.
    Last edited by Abcd7890; 08-17-2016 at 08:38 AM. Reason: as requested
    08-17-2016 08:31 AM

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