1. Cheepy's Avatar
    Same Here, Must be a server issue. millions of iDevices are being updated through apple srevers at the moment, creating a bunch of traffic. So you just have to get lucky enough to get through. Alternatively you can wait for a few more hours.

    Love Cheepy,

    ps.. Mine just worked. (6th time trying) :o
    10-12-2011 05:33 PM
  2. antwire's Avatar
    I am trying to call apple support now but it just rings. Never had anything like this happen.
    good luck, if you get any help id be extremely gratefull if you could pass iton.

    10-12-2011 05:34 PM
  3. kingharvest's Avatar
    I've been stuck in recovery mode with a dead phone - kept getting the same error messages.

    I turned my firewall off and weirdly it worked first time, so maybe try that
    10-12-2011 05:36 PM
  4. deadringer28's Avatar
    Important please read!!!!!

    I just joined this forum in order to help out. At least this worked for me with my iPad2 and iPhone 4. Before you click on update find your device on the left side of iTnues and do a manual backup. Then hit update and it should work. Unless I got lucky twice this is what worked for me.

    Edit. This failed on my ihone although I got further and it did give me a new error 3014 which clearly states that the computer can not access the apple servers.

    Hope this helps.
    Last edited by deadringer28; 10-12-2011 at 05:40 PM.
    10-12-2011 05:38 PM
  5. anneemonster's Avatar
    really thought i was f****d for a minute. changed my usb cable (the one that came with my iPhone 4 doesn't stay connected) to the old one from my first gen(?) video ipod and now it's restoring.

    either that or i just got lucky lol
    10-12-2011 05:39 PM
  6. 07GD SFD's Avatar
    Tried about 5 or 6 times times- didn't work.

    Turned off firewall- so far, so good.
    10-12-2011 05:40 PM
  7. anneemonster's Avatar
    i spoke too soon. still didn't restore

    firewall is off as well as all antivirus software.
    10-12-2011 05:41 PM
  8. cinco312's Avatar
    That's a good idea. I keep getting texts and calls, so that would be a good idea for me. Thanks.
    10-12-2011 05:41 PM
  9. cinco312's Avatar
    How far did it move? I'm stuck on the C in backup.
    10-12-2011 05:43 PM
  10. diamonddialogue's Avatar
    Are you talking about iCloud backup?

    Assuming you're all talking about iCloud, it's a slow process, especially with how many users are trying to do it. This is why it's suggested that you back up when your phone is connected to Wi-Fi, locked, and charging. Normally I back up while sleeping and by morning it's all good. It will automatically back up if you just leave it be. Watching it is like watching a clock or a calendar.
    Last edited by diamonddialogue; 10-12-2011 at 05:47 PM.
    10-12-2011 05:43 PM
  11. EvilJack's Avatar
    I've tried everything mentioned in this thred 5 times over. Alone, together, and a mix. Apple just hates me.
    10-12-2011 05:44 PM
  12. mancunian001's Avatar
    mine worked but the phone is not recognising the sim not sure wot the problem is
    10-12-2011 05:44 PM
  13. richchestmat#IM's Avatar
    I've tried about 43 times and am getting the 3002/3200 depending on the Update or Restore using Shift. So if the Apple auth servers are overloaded then why does the process try a few times before timing out instead of just one attempt? And if they can't cope with this then how can they deliver iCloud?
    10-12-2011 05:44 PM
  14. deadringer28's Avatar
    Nah now my iPhone 4 isnt updating at all. I seriously wonder if it is a problem with the new iTunes I will be very happy when I no longer have to use that junk.
    10-12-2011 05:46 PM
  15. sting7k's Avatar
    I finally got past the back up but then got an error when it said it was trying to restore the iPhone and it failed. Can I skip the backup part completely? If I do a sync it backs up like normal in about 5 seconds, will I be able to use that back up?
    10-12-2011 05:47 PM
  16. diamonddialogue's Avatar
    Hm that's strange. And all of you have the proper iTunes?
    10-12-2011 05:48 PM
  17. cchs227's Avatar
    Try holding the power button and home button for a total of 10 seconds. Your phone should be back to normal. If not, report back.
    I won't mind helping!
    10-12-2011 05:48 PM
  18. sting7k's Avatar
    So got a bit further this time, verifying restore with Apple and the logo has appeared on my iPhone screen.

    Now restoring and the bar is moving on the iPhone screen, yay!

    Side note, downloading the actual OS only took about 10 minutes; much faster than I was thinking.
    10-12-2011 05:49 PM
  19. applefanboi's Avatar
    I'm glad I decided to install mine while everyone was at work! I got the error 3200 once, but redownloaded iOS 5 and started to update and it worked... then died in the middle of it... tried it one last time and no problems at all, by 2:35 CST I had iOS 5 running on my phone. ( I started around 12:30) A TV took like 5 times of re-updating before it worked, won't know about the iPad 2 yet... left it sitting downloading at home...
    10-12-2011 05:49 PM
  20. akendall79's Avatar
    I dont normally write on forums such as these, and appreciate it probably is the luck of the draw, but am getting seriously hacked off that i am now on attempt 47 to reboot my phone, with no joy!! I have been as far as up to rebooting firmware, which according to the status bar on the phone is about 90%, on three occassions, but thats it!!

    I wouldnt even mind being able to revert back to 4.3.5 at the moment, as i use my iphone for work, and so now face the option of staying up very late (as its now nearly 11pm in the UK) and continuing to try it, or attempting to manage at work tomorrow without it, which is not a good prospect!!

    My concern is if the apple servers cant handle this, i shudder to think what will happen when icloud goes online for storing everyones music???

    God damn you Apple, why do i have such a love hate relationship with you at times!!
    10-12-2011 05:49 PM
  21. iaddict_'s Avatar
    There are a few reasons why people may be experiencing problems:
    1. If you've edited your host files. This will only apply to those who have saved their SSH blobs on Cydia.
    2. Try using another USB port and/or cable.
    3. Apple's servers are being hit hard. There isn't much anyone can do.

    My suggestion is try using a different cable/port on your computer. If you still experience issues just wait and periodically update or restore your phone.

    I know, it sucks, as we have been waiting for iOS 5 for a long time and now that it's finally out we have these errors to deal with.

    Another thing you may want to do is put your phone in DFU mode. That way it won't back up your date everytime you try to update to iOS 5; which will save some time. Just make sure that you do a backup of your phone manually (find your iPhone or whatever device you want to back up on the left hand side and do a manual backup.)

    And these error messages have nothing to do with your firewall, anti-virus, or spyware programs. Unless you have disabled the ports that iTunes need access to.
    Last edited by iaddict_; 10-12-2011 at 05:56 PM.
    10-12-2011 05:53 PM
  22. joeblow123321's Avatar
    Finally going through FTW!

    I thought it was awful when the updates 4 years ago kept crashing the servers, but this was worse because we CAN download the software, we just couldn't get it to work because the last step, the verification, wouldn't work.

    10-12-2011 05:54 PM
  23. Infiniti7's Avatar
    what is going on??? im still getting the error right after it says verifying software? anyone else? is it me?
    10-12-2011 05:56 PM
  24. scruiD's Avatar
    So honeys, have it rolling on IPhone 4 and hope the next few items collected are helpful:

    You made the update and now the the progress stucks between an apple logo and a circle?
    *** Keep pressing Power and Home together for around... a while... the apple logo will disappear and it looks like another reboot but comes up with connect to Itunes where it is found in recovery mode.

    You have that error 3200 continuesly?
    *** Well, that have millions but is getting less and therefore the chances to get through raises, short, apple cannot be contacted while update progress. make a dosbox (run, cmd <enter>) and type ping gs.apple.com and you see ping response times with 150 and more, even had 200 plus... remember how "good" a ping of 200 is while playing online, so you see they are busy.

    You have Error 3194?
    *** Check you hosts file (like here C:\windows\system32\drivers\etc, hosts, edit with notepad.exe) and check for gs.apple.com, if you have a valid finding set a # to the beginning of the line to make this inactive or remove it when you do not need (its a redirect for cydia, so when you wanr to jailbreak again and the redirected will stay the same keep it inactive, otherwise remove)

    You are sick of backup progress before the update that fails anyway?
    *** Enter the I4 to DFU Mode so it is found to need a recovery and it skips the backup, but be sure you have made at least one to have your files available to restore back when finished on iOS5.


    DFU Mode:
    Power Off, Press and keep press Power Button until the Apple Logo has appeared. then keep Power pressed and also press and keep pressed the home button, when the screen turns black count until 5 (seconds) and release the power button but keep home pressed, count until 10 (seconds) and release the home button also, disconnect and reconnect to computer and itunes detects a recovery device.
    -> When you keep your phone connected to the computer you have a sound after each step, so it is easier to know when need to press or release a button)

    Update File (.ipsw)
    is located and downloaded to
    XP: %userprofile%\application data\apple computer\itunes\iphone software updates
    Vista, 7: %userprofile%\appdata\roaming\apple computer\itunes\iphone software updates
    you can copy and paste this to the address bar of your explorer (not your internet explorer, your file explorer... just open "My Computer" or "computer" )

    That's all for the moment thats necessary I guess, if you have troubles keep posting.

    EvilJack likes this.
    10-12-2011 05:57 PM
  25. drarif's Avatar
    im getting exactly the same but im in the uk and apple have shut over here for the day so i cant even ring them to get a fix
    there is no reason to get it fixed for that. just enter your phone in DFU mode and then your device will show up on itunes,then restore it from there,it worked for me this way ,i was havin the exact same problem as well. google if u dont kno how to enter in dfu mode. best of luck
    10-12-2011 05:58 PM
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