1. chaffee04's Avatar
    My ipad currently is stuck on the activation lock screen which I believe is a bug in the original 9.3 update. How do I go about installing the new version that was just released when I can't really do anything with it? Even when plugging in to itunes it still asks for my apple id login but I can't get passed that. Thanks for any help you can give.
    03-29-2016 09:09 AM
  2. Just_Me_D's Avatar
    03-29-2016 09:14 AM
  3. chaffee04's Avatar
    I've tried that and when it boots back up it keeps asking to Activate iPad but it still says this apple ID can't be used to activate it. Do I need to reset my password for icloud?
    03-29-2016 09:54 AM
  4. Just_Me_D's Avatar
    Since it's stating that "this Apple ID can't be used to activate it", do you have a different Apple ID associated with the device/account? Anyway, you might want to contact Apple Accounts Support just to be on the safe side.
    03-29-2016 10:00 AM

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