1. Ago5tino's Avatar
    Just found another annoying problem.

    Setting a password on notes is new, so I won't have already set a password previously. I went to lock some notes, but the pop up isn't allowing me to choose a password, it just says password incorrect! But how can it be if I've never set one!

    Again, anyone else getting this?
    03-21-2016 07:24 PM
  2. Sherry_B's Avatar
    It sounds to me like you need a fresh install. Sometimes when you install an update over the top of your current version some files can become corrupt. A factory reset gives you a fresh installation of the operating system files. If after a factory reset you still have the issue(s) then submit a bug report to Apple directly.
    Rob Phillips likes this.
    03-21-2016 07:31 PM
  3. Rob Phillips's Avatar
    It sounds to me like you need a fresh install. Sometimes when you install an update over the top of your current version some files can become corrupt. A factory reset gives you a fresh installation of the operating system files. If after a factory reset you still have the issue(s) then submit a bug report to Apple directly.
    Agreed. Try a fresh install. If that doesn't work contact Apple Support.
    Sherry_B likes this.
    03-21-2016 07:39 PM
  4. Beards's Avatar
    The problem here though with factory resets is you lose certain data which could be important.
    For me that is the Health data:- where the only way to ensure you pass your data from device to device is to carry out an iTunes Encrypted Backup.
    So, factory resetting isn't always the answer you want to hear.
    03-21-2016 07:46 PM
  5. kurpaige's Avatar
    Did you go under settings and turn on password for notes? That seems to be the only way to get the lock option to show. That would be the password it's asking for
    03-21-2016 07:55 PM
  6. Sherry_B's Avatar
    For troubleshooting purposes when it comes to OS file corruption a clean install is recommended. That's what they'll do at the Genius Bar.
    03-21-2016 07:56 PM
  7. Ledsteplin's Avatar
    I got mine to work.
    1. Set a password in Settings >Notes
    2. Go to Notes. Tap share arrow in upper right corner. Tap lock. Follow prompts.
    Sherry_B likes this.
    03-21-2016 09:08 PM
  8. Ago5tino's Avatar
    Thanks for the feedback, I appreciate the help. I definitely had not set a password, but every time I tried to password protect a note it suggested a password was set.

    Touch ID button however, *was* enabled. Turning that off gave me a reset password option, which would only apply to notes I lock after changing the password. As I hadn't yet set one, that didn't matter. So, reset, password set, Touch ID enabled, and all working ok.

    Thanks for the help, glad I don't have to go through a factory reset. Thanks again.
    03-22-2016 04:19 AM
  9. robertk328's Avatar
    Thanks for the feedback, I appreciate the help. I definitely had not set a password, but every time I tried to password protect a note it suggested a password was set.

    Touch ID button however, *was* enabled. Turning that off gave me a reset password option, which would only apply to notes I lock after changing the password. As I hadn't yet set one, that didn't matter. So, reset, password set, Touch ID enabled, and all working ok.

    Thanks for the help, glad I don't have to go through a factory reset. Thanks again.
    Great, thanks for the update.
    03-22-2016 07:41 AM
  10. Ledsteplin's Avatar
    Also keep in mind the Notes lock feature only works with iCloud Notes and "on my iPhone" Notes. It doesn't appear to work on Gmail and other notes.
    03-22-2016 08:57 AM

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