1. corgirat's Avatar
    I hope someone can direct me to resolve this issue. I have MacBook Pro and iPhone 6s Plus. My Other data is 13GB and I was able to find out this is to do with syncing my videos(not movies) via iTunes. I did clean restores multiple times and apps, music, and photos are just fine but every time I sync videos back into iPhone this other data comes back.
    For the first 5 seconds after video sync is done, iTunes display that I have 13GB in "photos" in pink, which I think is the correct info. Then this 13GB automatically moves over to yellow "other" leaving pink "photo" with like 600 mb this is probably the pictures.
    Does any one having same or similar issue and were you able to fix it?
    02-19-2016 07:03 PM
  2. Just_Me_D's Avatar
    02-21-2016 09:22 AM
  3. corgirat's Avatar
    Thanks for the link but this didn't help. My "other" issue is a bit different. It really is my videos I took that are supposed to be classified as photo data. They show up as "other" data instead and it's about 13 GB. I know this for a certain because my "photo" data is only like 600 mb when I have 100s of videos in my iPhone. This has something to do with iTunes sync. I really wish someone has an answer...
    02-22-2016 09:18 PM
  4. corgirat's Avatar
    Update:I have an Apple support guy working on this issue right now! He took time and remotely looked at exact issue and I was able to demonstrate how happens. He escalated this to engineering team and will get back to me on Friday.
    robertk328 likes this.
    02-24-2016 08:38 AM
  5. robertk328's Avatar
    Update:I have an Apple support guy working on this issue right now! He took time and remotely looked at exact issue and I was able to demonstrate how happens. He escalated this to engineering team and will get back to me on Friday.
    Great!
    Let us know what the results are.
    02-24-2016 12:43 PM

Similar Threads

  1. Replies: 1
    Last Post: 02-21-2016, 09:43 AM
  2. Replies: 0
    Last Post: 02-19-2016, 06:40 PM
  3. Replies: 1
    Last Post: 02-19-2016, 04:53 PM
  4. Can I still recover my files like contacts, pictures, videos and memo?
    By iMore Question in forum General Apple News & Discussion
    Replies: 1
    Last Post: 02-19-2016, 04:27 PM
  5. Replies: 0
    Last Post: 02-19-2016, 02:22 PM
LINK TO POST COPIED TO CLIPBOARD