1. TripleOne's Avatar
    Apple just released iOS 9.2.1 to the public
    Trooper27 and Sherry_B like this.
    01-19-2016 03:31 PM
  2. Trooper27's Avatar
    Apple just released iOS 9.2.1 to the public
    Thanks for the heads up. Hope it fixes my iCloud backup issue.
    01-19-2016 03:38 PM
  3. TripleOne's Avatar
    Thanks for the heads up. Hope it fixes my iCloud backup issue.
    No problem!

    It was released 2 hours ago along with OSX 10.11.3 El Capitan.
    Trooper27 likes this.
    01-19-2016 03:39 PM
  4. Trooper27's Avatar
    Did not fix my iCloud backup issue. Sucks. I wonder if I should just go to the Apple store?
    01-19-2016 03:55 PM
  5. TripleOne's Avatar
    Did not fix my iCloud backup issue. Sucks. I wonder if I should just go to the Apple store?
    Try contacting Apple Support first
    Trooper27 likes this.
    01-19-2016 04:02 PM
  6. Trooper27's Avatar
    Try contacting Apple Support first
    I did yesterday they were no help.
    01-19-2016 04:26 PM
  7. TripleOne's Avatar
    I did yesterday they were no help.
    Oh.. Sorry to hear that. I would then suggest you to go to the Apple Store and see what they can do.
    Trooper27 likes this.
    01-19-2016 04:28 PM
  8. Trooper27's Avatar
    Oh.. Sorry to hear that. I would then suggest you to go to the Apple Store and see what they can do.
    Yeah at this point I think it is going to be my last step. Maybe a device swap will fix it?
    01-19-2016 04:33 PM
  9. TripleOne's Avatar
    Yeah at this point I think it is going to be my last step. Maybe a device swap will fix it?
    That could work. It's probably a software issue though.
    01-19-2016 04:35 PM
  10. Trooper27's Avatar
    That could work. It's probably a software issue though.
    Not sure what it is any more.
    01-19-2016 04:39 PM
  11. Smply_Rckless's Avatar
    Thanks for the heads up. Hope it fixes my iCloud backup issue.
    What's your iCloud backup issue ? If it's trouble backing up, I had this same issue. I fixed it by deleting the previous backup & turning off iCloud Keychain. When deleting previous backup wait for the little circle thing to completely stop spinning. Then delete it. The image below is the circle thing I'm talking about.
    Trooper27 likes this.
    01-19-2016 05:28 PM
  12. Trooper27's Avatar
    What's your iCloud backup issue ? If it's trouble backing up, I had this same issue. I fixed it by deleting the previous backup & turning off iCloud Keychain. When deleting previous backup wait for the little circle thing to completely stop spinning. Then delete it. The image below is the circle thing I'm talking about. https://uploads.tapatalk-cdn.com/2016...f4101f8e29.jpg
    I have tried all that. Nothing works. In fact, my iPhone shows up but it now has Lastbackup as Never with a Size of 0

    I also tried turning off each of the apps below where your screenshot is showing all of the apps to no avail. In fact, I am not able to turn off the apps individually. It kicks up an error message saying that they can't be turned off at this time.

    Also, I do not have iCloud Keychain even turned on.
    01-19-2016 05:45 PM
  13. ebedoun's Avatar
    From what I can tell, it is an account issue. iCloud backups were working fine with my devices. I set both my iPad and phone up as new on 9.2. backups were working fine still. UNTIL i deleted the iCloud backups and tried to backup again. Seems like any device that has already been used on a given account and the backup has been deleted, it will not backup again. I can backup with a new device to my account and I can backup my current devices with another account.

    So I do believe a device swap would fix the issue...just don't delete the backup.
    Trooper27 and Chrisy like this.
    01-19-2016 06:27 PM
  14. Trooper27's Avatar
    From what I can tell, it is an account issue. iCloud backups were working fine with my devices. I set both my iPad and phone up as new on 9.2. backups were working fine still. UNTIL i deleted the iCloud backups and tried to backup again. Seems like any device that has already been used on a given account and the backup has been deleted, it will not backup again. I can backup with a new device to my account and I can backup my current devices with another account.

    So I do believe a device swap would fix the issue...just don't delete the backup.
    Guess I will have to go to the Apple Store at some point. Crazy that most people say to delete the backup and it will fix things. Not in my case.
    01-19-2016 07:40 PM
  15. ebedoun's Avatar
    Guess I will have to go to the Apple Store at some point. Crazy that most people say to delete the backup and it will fix things. Not in my case.

    Same here. I believe that deleting the backup is what caused my issue.

    In the process of testing, I even backed up a spare iPad at work successfully to my account. I had restored the iPad, set it up as new with 9.2 with my account. I was trying to replicate the backup issue on that iPad and couldn't because I can't delete that backup now. It's stuck in my iCloud storage and will not allow me to delete.

    I did try to restore my iPad with that backup and see if it would then let me backup. nope.

    Like you, I was truly hoping 9.2.1 would fix my issue.
    Trooper27 likes this.
    01-19-2016 07:43 PM
  16. Trooper27's Avatar
    Same here. I believe that deleting the backup is what caused my issue.

    In the process of testing, I even backed up a spare iPad at work successfully to my account. I had restored the iPad, set it up as new with 9.2 with my account. I was trying to replicate the backup issue on that iPad and couldn't because I can't delete that backup now. It's stuck in my iCloud storage and will not allow me to delete.

    I did try to restore my iPad with that backup and see if it would then let me backup. nope.

    Like you, I was truly hoping 9.2.1 would fix my issue.
    Are you able to delete the iPhone backup from another device?
    01-19-2016 07:46 PM
  17. ebedoun's Avatar
    Are you able to delete the iPhone backup from another device?
    for my iPhone and my iPad, the backups were deleted prior to noticing this issue. I was wanting to start fresh with everything. Including downgrading my iCloud storage from 200GB to 50GB. Had some major issues with iCloud photo library causing me to try out google photos.

    The spare iPad at work that I cannot delete the backup of, I've tried on that device, my iPad, my iPhone and two macs.
    Trooper27 likes this.
    01-19-2016 07:49 PM
  18. Trooper27's Avatar
    for my iPhone and my iPad, the backups were deleted prior to noticing this issue. I was wanting to start fresh with everything. Including downgrading my iCloud storage from 200GB to 50GB. Had some major issues with iCloud photo library causing me to try out google photos.

    The spare iPad at work that I cannot delete the backup of, I've tried on that device, my iPad, my iPhone and two macs.
    Geez. This issue is frustrating to say the least.
    01-19-2016 07:54 PM
  19. ebedoun's Avatar
    Geez. This issue is frustrating to say the least.
    Totally, I've spent way too much of my timer dealing with this. Including the hour and a half i wasted talking to Apple. Their response was it is a known issue, use iTunes to backup. Supposed to be hearing back from them tonight....we'll see.
    Trooper27 likes this.
    01-19-2016 07:58 PM
  20. robertk328's Avatar
    Never mind ... Should have read the rest
    Trooper27 likes this.
    01-19-2016 08:07 PM
  21. Trooper27's Avatar
    Totally, I've spent way too much of my timer dealing with this. Including the hour and a half i wasted talking to Apple. Their response was it is a known issue, use iTunes to backup. Supposed to be hearing back from them tonight....we'll see.
    I was told the same thing. Known issue, use iTunes to backup, to to await a fix from Apple with no timeframe for said fix given. Let me know if you hear anything decent from them.
    01-19-2016 08:26 PM
  22. mike_fotos's Avatar
    I was told that they are working on the issue and a future update will fix the problem. They also told me that's it doesn't affect all users.
    Trooper27 likes this.
    01-19-2016 11:00 PM
  23. Ledsteplin's Avatar
    The last 2 iCloud back ups I did, didn't complete the first go. But each time, on the 7th and today, I immediately tried again and it completed.
    Just finished this one:
    Trooper27 likes this.
    01-19-2016 11:10 PM
  24. Trooper27's Avatar
    The last 2 iCloud back ups I did, didn't complete the first go. But each time, on the 7th and today, I immediately tried again and it completed.
    Just finished this one:
    https://uploads.tapatalk-cdn.com/2016...c932de7a63.jpg
    Lucky you!
    01-20-2016 12:44 AM
  25. robertk328's Avatar
    Mine run overnight. So far so good ... Hoping yours gets going soon! Sorry you've been having issues.

    iOS 9.2.1 is out!-imageuploadedbytapatalk1453287278.572473.jpg
    01-20-2016 05:54 AM
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