1. Morac's Avatar
    I have a problem with my iPhone 6s Plus and was told by Apple support to restore and not restore from backup. I did that. I spent the entire day setting the phone back up again. I did plug the phone into iTunes, but did not restore from backup. I just synced some ring tones and apps.

    I had a Genius appointment and when they ran a diagnostic on my phone, the test came back and said I restored from backup despite me not doing so. Two genius people said simply by connecting my iPhone to iTunes, it automatically restores backup data when doing a sync. WTF? That's the first I've ever heard of that and it makes absolutely no sense. If you restore as new you can never connect the phone to iTunes again?

    He also said that by syncing with iTunes, you can corrupt the software and firmware on the phone. Does that make any sense at all?

    When Apple asks you to restore as new, do they really expect you to do a DFU restore and then never use it?
    10-08-2015 09:32 PM
  2. swarlos's Avatar
    I have a problem with my iPhone 6s Plus and was told by Apple support to restore and not restore from backup. I did that. I spent the entire day setting the phone back up again. I did plug the phone into iTunes, but did not restore from backup. I just synced some ring tones and apps.

    I had a Genius appointment and when they ran a diagnostic on my phone, the test came back and said I restored from backup despite me not doing so. Two genius people said simply by connecting my iPhone to iTunes, it automatically restores backup data when doing a sync. WTF? That's the first I've ever heard of that and it makes absolutely no sense. If you restore as new you can never connect the phone to iTunes again?

    He also said that by syncing with iTunes, you can corrupt the software and firmware on the phone. Does that make any sense at all?

    When Apple asks you to restore as new, do they really expect you to do a DFU restore and then never use it?
    I would assume they mean just doing a restore through iTunes and once it restores unplug from your computer and then do set up as new from the phone itself. You can still sign into iCloud after setting up as new and it shouldn't say that you restored from a backup.


    Pecked out on my 6S Plus keyboard.
    10-08-2015 09:46 PM
  3. gordol's Avatar
    Do a "restore" by plugging into iTunes and clicking that button. Allow it to download and install a new copy of iOS, which will wipe the device clean. When done, select the option to set up as new and finish the initial config from the phone including connecting to your Apple/iCloud account and email/calendar accounts.

    Then, and only then, reinstall your apps and sync your data. Do not restore from a backup.
    Gtech21 likes this.
    10-08-2015 09:54 PM
  4. Morac's Avatar
    Do a "restore" by plugging into iTunes and clicking that button. Allow it to download and install a new copy of iOS, which will wipe the device clean. When done, select the option to set up as new and finish the initial config from the phone including connecting to your Apple/iCloud account and email/calendar accounts.

    Then, and only then, reinstall your apps and sync your data. Do not restore from a backup.
    That's exactly what I did, but the Genius people said their diagnostic showed I restored from backup.

    They said I should have disconnected from the computer right after the restore completed. They said leaving the phone connected to the computer counts as restoring from a backup.
    10-08-2015 09:57 PM
  5. Ledsteplin's Avatar
    If you synced apps and stuff, then you restored from a back up. As new means just like a new first iPhone. You will need to download ALL your apps from the App Store.
    Rob Phillips likes this.
    10-08-2015 09:57 PM
  6. Morac's Avatar
    If you synced apps and stuff, then you restored from a back up. As new means just like a new first iPhone. You will need to download ALL your apps from the App Store.
    I manually installed the apps using iTunes sync just like I would a new phone, they didn't sync automatically. I simply used iTunes since I had downloaded the apps to iTunes first and didn't feel like downloading several GB worth of apps. Plus it's a lot easier to configure the home screen using iTunes than it is on the device itself.

    I don't understand how you aren't allowed to use iTunes if you set up as new. I went through the initial setup process on the phone, once it completed that's when I synced apps via iTunes.
    10-08-2015 09:59 PM
  7. Ledsteplin's Avatar
    I manually installed the apps using iTunes sync, they didn't sync automatically. I simply used iTunes since I had downloaded the apps to iTunes first and didn't feel like downloading several GB worth of apps. Plus it's a lot easier to configure the home screen using iTunes than it is on the device itself.
    Oh, I see. Why did they think you used a back up?
    10-08-2015 10:01 PM
  8. Morac's Avatar
    Oh, I see. Why did they think you used a back up?
    Because that's what their diagnostics software said the phone reported. It had a "last restore" date and time under a "restore from backup" section that matched the date and time I did the restore at.

    Personally I don't understand why that would make a difference anyway since the problem I'm having is with Bluetooth and 2.4 Ghz Wifi randomly stopping working until I toggle Bluetooth off and on. I don't see how restoring apps could cause that problem. They said restoring app data can corrupt firmware. They also said installing my workplace's enterprise profile could do the same.
    10-08-2015 10:03 PM
  9. Ledsteplin's Avatar
    Because that's what their diagnostics software said the phone reported. It had a "last restore" date and time under a "restore from backup" section that matched the date and time I did the restore at.

    Personally I don't understand why that would make a difference anyway since the problem I'm having is with Bluetooth and 2.4 Ghz Wifi randomly stopping working until I toggle Bluetooth off and on. I don't see how restoring apps could cause that problem. They said restoring app data can corrupt firmware. They also said installing my workplace's enterprise profile could do the same.
    You think syncing apps made it show that way?
    10-08-2015 10:30 PM
  10. Morac's Avatar
    You think syncing apps made it show that way?
    I just remembered what might be causing this. I used the iMazing program to "restore" some app data. It does that by creating a mock backup containing only the app data and nothing else and doing a restore of only that data. The phone must have tagged that as a restore from backup even though only one app's data was restored and I ended up deleting that app anyway.

    Well at least that explains things. It doesn't explain all the other nonsense they were telling me about syncing apps causing software and firmware corruption.
    10-08-2015 10:35 PM
  11. Gtech21's Avatar
    Do a "restore" by plugging into iTunes and clicking that button. Allow it to download and install a new copy of iOS, which will wipe the device clean. When done, select the option to set up as new and finish the initial config from the phone including connecting to your Apple/iCloud account and email/calendar accounts.

    Then, and only then, reinstall your apps and sync your data. Do not restore from a backup.
    Great advice and then install/download your apps from the 'App Store' off your phone.


    Sent from my iPhone using Tapatalk
    10-08-2015 11:05 PM
  12. Jackie1's Avatar
    so, did the restore fix the issues you were having? What were the issues?
    10-09-2015 12:28 AM
  13. Morac's Avatar
    Bluetooth and 2.4 Ghz wifi periodically stop working until I toggle Bluetooth off and on.

    Restoring as new did not fix it.
    10-09-2015 12:29 AM
  14. Jackie1's Avatar
    Oh damn, So all that time to restore and it did nothing to fix the issue.
    10-09-2015 12:31 AM
  15. Morac's Avatar
    No and that's like the 5th time I've restored the phone.
    10-09-2015 01:32 AM
  16. Jackie1's Avatar
    Sounds like a hardware issue. Hopefully they swap it out for a new one.
    10-09-2015 02:22 AM
  17. Morac's Avatar
    Sounds like a hardware issue. Hopefully they swap it out for a new one.
    They think it's likely software, but will swap out the phone, they just didn't have any in stock.
    10-09-2015 02:43 AM
  18. ghostface147's Avatar
    Those geniuses are stupid. Firmware can't be corrupted by an enterprise certificate or installing something from iTunes. Firmware is a hardware write process that apps can't touch. It's like updating a BIOS on a PC. Windows can't write to it by installing anything.
    10-12-2015 11:09 PM

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