1. kgizhang's Avatar
    I'm on the latest iOS. Never rooted or anything like that.

    Out of nowhere I received a popup advising me I must reset my phones passcode within 60 minutes. The interface looked like the standard Apple style (wish I would have grabbed a screenshot!)

    This happened just after I had used the Starbucks app to pay for a purchase.
    Apple rep had no idea about what this was or if it was valid. I've been on every iPhone since the 4 and never seen it.
    I'm somewhat concerned, though it wasn't requesting my actual Apple ID password to be reset.

    Anyone else seen this before?
    10-02-2015 07:42 PM
  2. Just_Me_D's Avatar
    I've never received a prompt like that, and I, too, would be quite suspicious if it ever happened to me. In fact, I'd reset it in a heartbeat, but that's Just Me, D......Were you connected to Starbuck's Wi-Fi network? Did you have AirDrop enabled and set for everyone which could have allowed a prankster to screw with you or something?
    djantpt likes this.
    10-02-2015 08:07 PM
  3. bobsgolf's Avatar
    Starbucks have asked all customers to upgrade their passwords or change their passwords after a flaw was discovered in their apps . This was in the news a few months ago
    .i would guess that all their apps have been up dated and they have put a reminder on their app asking customers to upgrade their password to something more secure . Is it a while since you last used the app or has the app recently updated . I don't use the app , so I have not seen the message . Their was plenty information in the news about it recently
    djantpt likes this.
    10-03-2015 03:15 AM
  4. kgizhang's Avatar
    Thank you both.
    I do remember that Starbucks story. This prompt was definitely not in the SB app, it looked like the system.
    As far as airdrop, I keep that off and was not connected to the wifi.
    I did end up restoring my phone when I arrived home.

    If anyone knows anything about this I'm still very curious to know. Apple had no idea and had never seen or heard of this. It seems like something that must have happened to someone else before.
    djantpt likes this.
    10-03-2015 12:03 PM
  5. djantpt's Avatar
    Ironically this just happened to my wife and we immediately called Sprint and Sprint transferred me to Apple and Apple Tech had no CLUE what the hell she was doing which means Apple may not have had too many calls about this issue. I am wondering if this is ANOTHER glitch in this latest update.

    Fingers crossed and prayer it doesn't hit my iPhone.

    I'm guessing the best option would be wipe phone and setup as new and restore from Cloud which is what I knew Apple was going to say.
    11-03-2015 11:19 PM
  6. Jon LeJeune's Avatar
    I've had a similar experience. I've read other forums about this same topic and I'm pretty sure it has to do with a new security protocol feature with the mail app. For those using the iOS mail app to receive mail from their Microsoft exchange account, they are required to change their passcode every so often. I do have an exchange account set up on my phone. Many others that have received this pop-up don't. So, if you received the pop-up and don't have exchange, I'd attribute it to being a glitch in iOS, not malware. Another theory about this pop-up is that iOS detects that the passcode you have is not secure enough. This theory does not make sense because I received the prompt and I have a complicated 6-digit alphanumeric passcode.
    01-10-2016 02:15 PM
  7. robertk328's Avatar
    My exchange account at work is due for a password change today. Haven't seen the pop up yet but who knows....
    01-15-2016 08:02 AM
  8. Ledsteplin's Avatar
    01-15-2016 08:47 AM
  9. Thomas Vitelli's Avatar
    I just got that pop up while on my cellular network. Last app opened was email. Scared me too
    04-15-2016 03:19 PM
  10. scruffypig's Avatar
    Haven't seen this yet with any of my iOS devices.
    04-15-2016 03:53 PM
  11. Sherry_B's Avatar
    I just got that pop up while on my cellular network. Last app opened was email. Scared me too

    The only thing I found on this that may help is this: https://discussions.apple.com/message/29887004#29887004
    04-16-2016 10:49 PM
  12. Dimitar Velev1's Avatar
    It is a malware - close Safari completely by double click on the home button and swipe the safari up (very important), then go to Settings, Safari and clear all history, cookies and all website data. Hard reset your phone by holding the power and the home button at the same time for 5 sec. After that the message will be gone!

    That did worked for me - I have no VPN, profiles or exchange accounts - apple geniuses will try to convince you differently - well... good luck with the apple support
    06-03-2016 01:58 PM
  13. Ariel Babalao's Avatar
    It is a malware - close Safari completely by double click on the home button and swipe the safari up (very important), then go to Settings, Safari and clear all history, cookies and all website data. Hard reset your phone by holding the power and the home button at the same time for 5 sec. After that the message will be gone!

    That did worked for me - I have no VPN, profiles or exchange accounts - apple geniuses will try to convince you differently - well... good luck with the apple support
    A malware? That manage to pass through out the entire securities and land on the home screen? Hum... If only that sort of vulnerability could exist I know some who would love to exploit it for better goal than a simple password reset pop up message
    And that was not a malware stay assured.
    06-03-2016 02:08 PM

Similar Threads

  1. Home screen search, why are all of my graphics messed up?
    By iMore Question in forum General Apple News & Discussion
    Replies: 2
    Last Post: 02-05-2016, 11:10 PM
  2. Apple snaps up U.K. speech recognition startup VocalIQ
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 10-02-2015, 03:22 PM
  3. Replies: 0
    Last Post: 10-02-2015, 09:40 AM
  4. why does the stop watch show up on my text messages.
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 10-01-2015, 11:45 PM
LINK TO POST COPIED TO CLIPBOARD