1. crwoo's Avatar
    I am a pro photographer and any picture I take with any other camera than my iPhone are being displayed as cropped in full screen mode. Lets say I have a landscape photo and will view holding my phone in landscape, the picture will show up cropped to fit height. that is really annoying and the only way to view the full contents of the picture is to double tap to zoom in to 100% and double tap to zoom back out...WITH EVERY PICTURE.
    I have reported this bug to apple during the beta, but they have't fixed it. I can't use the photo app this way and I am hoping this gets addressed quickly or I will be forced to a competitor's phone for my job.
    09-16-2015 03:40 PM
  2. mikeo007's Avatar
    Looks like it's intended behaviour. Makes better use of the screen. You could also do a quick pinch zoom-in then out and it displays full size, same as the double tap method you mentioned but with less effort.

    Still, you'll probably be best to find an app designed for viewing non-iPhone photos since it's pretty clear that Apple has optimized their own apps for their own hardware.
    09-16-2015 03:53 PM
  3. John Yester's Avatar
    Hell I still can't understand why pictures don't go full screen when viewing them....
    09-16-2015 04:05 PM
  4. crwoo's Avatar
    who wants to look at a cropped picture? the iphone pictures are shown uncropped with some black on top and bottom, why cant the camera pictures show like that? it's a very annoying bug.
    09-16-2015 04:46 PM
  5. John Yester's Avatar
    It's a aspect ratio thing. Which I understand. but it's damn annoying.
    09-16-2015 04:49 PM
  6. mikeo007's Avatar
    Since it displays iPhone photos normally, it must be a metadata thing. There might be a simple way to have other photos display with the black bars by default, but I'm not sure what.
    09-17-2015 10:28 AM
  7. Dan_85's Avatar
    Experiencing exactly the same problem here.

    Photos taken on my Sony A6000 are in 16:9 aspect ratio. Now when viewing them on my iPad, iOS 9 decides that they should be stretched and cropped to fill the full 4:3 screen resolution. Double tapping to zoom in and then out again, results in them displaying correctly. This is incredibly annoying, and it didn't happen with iOS 8.

    This forum thread is the only place online where I can find this mentioned. How can we raise this with Apple?
    09-17-2015 02:09 PM
  8. crwoo's Avatar
    Still annoying. It's odd that it is not being mentioned in any review or blog. Wondering if the reviewers are even using the devices.
    10-04-2015 12:05 PM
  9. scruffypig's Avatar
    who wants to look at a cropped picture? the iphone pictures are shown uncropped with some black on top and bottom, why cant the camera pictures show like that? it's a very annoying bug.
    It's not a bug. It is pixel ratio. The photos are resized to fit the pixel ratio of the iPhone screen.
    10-07-2015 12:40 AM
  10. Jackie1's Avatar
    I had this problem with videos from my restore from backup when I went from my iphone 5 to the 6 last week,. They all wanted to show in landscape mode zommed in, when they originally weren't show in landscape mode. I found that going into each video and trimming each one by 1 second, then re-saveing the videos as new fixed it. Had to do it for 300 videos though. Maybe you could try editing a photo a bit and re-save and see if it fills screen,
    Last edited by Jackie1; 10-08-2015 at 04:01 PM.
    10-08-2015 03:50 PM
  11. crwoo's Avatar
    Its a bug. It crops all my pictures. I cant just zoom out, I have to zoom in and out again. If i zoom in, i cant look at whatever is cropped originally. Apple needs to get this fixed.
    10-08-2015 11:41 PM
  12. Jackie1's Avatar
    Hmm, did you call them? Or send feedback?
    10-09-2015 12:29 AM
  13. crwoo's Avatar
    Yes, before and after the beta. Doesnt seem like apple cares these days. It's gonna hurt them.
    10-09-2015 09:50 PM
  14. crwoo's Avatar
    still not fixed
    10-26-2015 05:08 PM
  15. mcrumi's Avatar
    You are 100% correct. It is also a problem on iPad. It is not a problem on iPhone4 w os 7....so it must be an OS 9 bug and fixable. Am headed to Apple Store to demonstrate the problem... Not that I expect any solution. This is a real downer for photographers and other visual artists.
    10-27-2015 01:54 PM
  16. mcrumi's Avatar
    P.s., interestingly, If I upload the same photos to Facebook...and view them via my Facebook photo album on my OS9 iphone or ipad, the problem doesn't exist..they are not cropped. But if I save those same images to the iphone photo album, they are cropped. Ergo, must be a software glitch.
    10-27-2015 09:01 PM
  17. Speedygi's Avatar
    P.s., interestingly, If I upload the same photos to Facebook...and view them via my Facebook photo album on my OS9 iphone or ipad, the problem doesn't exist..they are not cropped. But if I save those same images to the iphone photo album, they are cropped. Ergo, must be a software glitch.
    Hi, Mcrumi, thanks for sharing, btw. But you could always edit your previous posts so as to add more content into them, so you won't end up with multiple posts like this. Just something to note.

    Thanks for joining us too
    mcrumi likes this.
    10-27-2015 09:07 PM
  18. Dan_85's Avatar
    Yes, the problem is only with Apple's Photos app. If you view the photos with a 3rd party application such as Facebook, Google Photos, Flickr etc then they display correctly. Unfortunately that means having to always have an internet connection to view them. Using the Photos app is (was) a much faster way to view photos or artwork, especially when offline.

    Over on the official Apple discussion forums one user has today mentioned having a long phone conversation with Apple who have declared that this is intended behavior. If that's true, it's insane. Imagine if the manufacturer of your television forced the latest Hollywood blu-ray to play in an aspect ratio different to what it was shot in. It just about renders the iPad useless for photographers and designers such as myself.

    And to think that the iPad Pro is aimed squarely at designers, photographers and creatives. Is the same issue going to persist there?!

    EDIT: Photos are displaying correctly in iOS 9.2 Public Beta 1!
    Last edited by Dan_85; 10-29-2015 at 04:45 PM.
    crwoo likes this.
    10-28-2015 06:12 PM
  19. crwoo's Avatar
    are you saying they fixed the problem in 9.2 beta??!!
    10-30-2015 03:32 PM
  20. Ledsteplin's Avatar
    There are offline photo apps that might help if this is not fixed. MyPhoto is an excellent choice. It has a lot of nice features and options.
    MyPhoto Pro - Smart Photo Manager by TIDY INC
    https://appsto.re/us/9tUtw.i
    10-30-2015 05:29 PM
  21. Dan_85's Avatar
    Yes, the problem seems to be fixed on iOS 9.2 thankfully :-) I have the beta running on my iPad Air and photos are displaying correctly, as they were before iOS 9. They're no longer cropped to fit full screen. Woohoo!
    10-30-2015 05:38 PM
  22. crwoo's Avatar
    I am now running 9.2 beta on my iphone and the bug is still there. 😤😤
    10-30-2015 08:22 PM
  23. scruffypig's Avatar
    Yes, the problem is only with Apple's Photos app. If you view the photos with a 3rd party application such as Facebook, Google Photos, Flickr etc then they display correctly. Unfortunately that means having to always have an internet connection to view them. Using the Photos app is (was) a much faster way to view photos or artwork, especially when offline.

    Over on the official Apple discussion forums one user has today mentioned having a long phone conversation with Apple who have declared that this is intended behavior. If that's true, it's insane. Imagine if the manufacturer of your television forced the latest Hollywood blu-ray to play in an aspect ratio different to what it was shot in. It just about renders the iPad useless for photographers and designers such as myself.

    And to think that the iPad Pro is aimed squarely at designers, photographers and creatives. Is the same issue going to persist there?!

    EDIT: Photos are displaying correctly in iOS 9.2 Public Beta 1!
    Doesn't Facebook resize jpegs? I am sure Facebook does this.
    10-31-2015 07:50 PM
  24. yvandermeer's Avatar
    Until this bug is fixed… I found this to be an acceptable workaround for my workflow:


    Edit: this forum is not letting me post links because I just signed up, so please Google yourself for:
    Code:
    "add letterboxing during lightroom export" site:photo.stackexchange.com
    That should give you the link.
    Last edited by yvandermeer; 11-01-2015 at 12:28 PM.
    11-01-2015 07:31 AM
  25. Dan_85's Avatar
    Yes, you won't be able to view photos in the original quality if you view them through FB. They'll be reduced in resolution and have FB's pretty aggressive compression added to them. So this is not a great solution for professionals, creatives etc.

    I'll reiterate again that for me, on iPad Air running iOS 9.2 Beta 1, the problem is resolved. I know crwoo said this hadn't fixed the problem for him on iPhone, would be good to hear some other feedback.

    Whilst, not ideal, adding letterboxing in Lightroom as suggested should resolve the issue. It's an extra step that users really shouldn't have to take but I think that's the best option right now if 9.2 isn't fixing the problem for you.
    11-01-2015 07:51 AM
42 12

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