1. SpasticPat's Avatar
    Hello,

    So recently on my iPhone, almost every app that I try to sign up or sign in with Facebook and multiple websites I try to sign in with give me an error. The error I get is "Sorry this feature isn't available right now: an error occurred while processing this request. Please try again later." I haven't had the issue on my iPad and I haven't made any settings changes on Facebook or my iPhone. I also compared settings on my iPad and iPhone and see no differences. I made sure that the apps I have an error with are turned on under Facebook in settings on my iPhone (if they show up, some do not at all). Does anyone have any suggestions or know what is causing this error?
    06-22-2015 10:53 AM
  2. SpasticPat's Avatar
    Facebook error-imoreappimg_20150622_105412.jpgHere's a screenshot
    06-22-2015 10:54 AM
  3. Ledsteplin's Avatar
    Looking at your status bar, it could be a low signal. Does it do that way everywhere, or just at home. On WiFi and Cellular? Try Reset Network Settings.
    Reset Network Settings
    Settings>General>Reset>Tap Reset Network Settings. You may need to enter your wifi passcode back in afterwards.

    Let us know if that works.
    SpasticPat likes this.
    06-22-2015 01:32 PM
  4. SpasticPat's Avatar
    I'll try resetting network settings, but it happens everywhere. I'm at work on cellular now and it doesn't work, I was at home when this screenshot was taken and it doesn't work there either. My iPad was in the same room next to my iPhone, on the same WiFi network and it worked. It's just my iPhone for some reason.

    EDIT: Resetting Network Settings did not help.
    06-22-2015 02:04 PM
  5. Ledsteplin's Avatar
    I'll try resetting network settings, but it happens everywhere. I'm at work on cellular now and it doesn't work, I was at home when this screenshot was taken and it doesn't work there either. My iPad was in the same room next to my iPhone, on the same WiFi network and it worked. It's just my iPhone for some reason.

    EDIT: Resetting Network Settings did not help.
    May be a bad SIM card. I'd have it looked at.
    06-22-2015 03:37 PM
  6. SpasticPat's Avatar
    Just because of Facebook? Everything else on my phone works fine, it's just facebook that wont let me sign in or sign up with it on most, but not all apps. I doubt that's a sim card issue. I can browse the internet and use my mobile data just fine anywhere. This occurs on Wifi and on cellular.
    Last edited by SpasticPat; 06-22-2015 at 04:05 PM.
    06-22-2015 03:52 PM
  7. Ledsteplin's Avatar
    Just because of Facebook? Everything else on my phone works fine, it's just facebook that wont let me sign in or sign up with it on most, but not all apps. I doubt that's a sim card issue. I can browse the internet and use my mobile data just fine anywhere. This occurs on Wifi and on cellular.
    You said Facebook and everywhere else. Does Facebook work online in Safari? Have you tried the Facebook client app Friendly+. I use it. If it's only Facebook, it's probably an app issue. Log in to Facebook in Safari.
    06-22-2015 04:17 PM
  8. SpasticPat's Avatar
    Facebook in Safari works fine. I downloaded a few apps that offer you the ability to sign in/up with Facebook. When I try to do this with them, I get the above error. It does not happen with my iPad or my Mac so I don't think that it would be a setting on the Facebook side or I would receive an error there too I'd assume. I also don't see anything in my iPhone's settings that should be blocking these apps from using Facebook, they don't even show up to turn off their access to Facebook anyways. The one app only allows you to sign up with Facebook so I'm stuck until I can get that working. For that one, I even went on to Facebook and found the app, sent it to Mobile and then clicked on that in the Facebook app, which switched to that app on my iPhone and still gave me the above error. I'm able to access Facebook itself fine.

    Apologies for the confusion, when I said everywhere, I was responding to your statement that my signal looked low. I meant that it happens everywhere, regardless of what signal strength I have.
    06-22-2015 04:23 PM
  9. Ledsteplin's Avatar
    Facebook in Safari works fine. I downloaded a few apps that offer you the ability to sign in/up with Facebook. When I try to do this with them, I get the above error. It does not happen with my iPad or my Mac so I don't think that it would be a setting on the Facebook side or I would receive an error there too I'd assume. I also don't see anything in my iPhone's settings that should be blocking these apps from using Facebook, they don't even show up to turn off their access to Facebook anyways. The one app only allows you to sign up with Facebook so I'm stuck until I can get that working. For that one, I even went on to Facebook and found the app, sent it to Mobile and then clicked on that in the Facebook app, which switched to that app on my iPhone and still gave me the above error. I'm able to access Facebook itself fine.

    Apologies for the confusion, when I said everywhere, I was responding to your statement that my signal looked low. I meant that it happens everywhere, regardless of what signal strength I have.
    Are you signed in to Facebook in Settings >Facebook> account name >enter email and password.?
    06-22-2015 05:31 PM
  10. SpasticPat's Avatar
    Yes. I even signed out and back in to see if it would make a difference because I changed my Facebook username recently. I do get the screen first that shows my profile picture and provides the app with permission to access facebook contactes etc. and I hit Ok on the bottom. Once I hit Ok i get the error above and hit Okay again. it goes back to the app and tries to do the process over.
    06-22-2015 05:59 PM
  11. Ledsteplin's Avatar
    Can you go to Facebook in Safari and change your password? Do that, then go to Settings and change it there. Then try to log in to the app using the new password.
    06-22-2015 06:31 PM
  12. SpasticPat's Avatar
    That didnt work either. I'm still getting the same error. The password I had worked though, I was able to logout and back in with it also.
    06-22-2015 07:44 PM
  13. Ledsteplin's Avatar
    That didnt work either. I'm still getting the same error. The password I had worked though, I was able to logout and back in with it also.
    What happens when you log in? Do you see Facebook?
    06-22-2015 09:26 PM
  14. SpasticPat's Avatar
    When I login to Facebook normally I see Facebook. When I try to login to an app with Facebook it goes to Facebook, asks me for permission to access my profile, I hit ok and then goes to the error above. This only happens on my iPhone. I've compared the settings between my phone and iPad and they are identical. It also happens when I try to login to some websites through safari using Facebook. It worked on more but did not on macrumors as an example.
    06-23-2015 10:48 AM
  15. SpasticPat's Avatar
    Here's another app I just downloaded to test. I get these two screens first and then when I hit okay on the second one, I get the original error. This app is Coffee Meets Bagel in case anyone wants to test and see if it does the same for them.

    Facebook error-imoreappimg_20150623_105055.jpgAttachment 83796
    Attached Thumbnails Facebook error-img_3908.jpg  
    Last edited by SpasticPat; 06-23-2015 at 11:07 AM.
    06-23-2015 10:51 AM
  16. SpasticPat's Avatar
    Also, on my Mac I just got this error trying to login with Facebook on iMore's page:

    Win Pad & Quill's new leather Backpack or Briefcase | iMore

    Same error I'm getting on my iPhone, and again, it's not on every website. I've entered contests on other sites through Facebook and it works fine.Facebook error-screen-shot-2015-06-23-11.03.24-am.png
    06-23-2015 11:07 AM
  17. Ledsteplin's Avatar
    Don't log in through iMore. I never log out of Facebook. Only if I switch to a different account. I log in to my Wife's account some to make changes for her. She's not too savvy. But I use Friendly+ a lot. I have 4 Facebook accounts on the one app. I can switch without logging out.
    06-23-2015 12:31 PM

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