1. gordol's Avatar
    I updated my iPhone5 to iOS8, and there have been several application crashes since then, which is what I believe is responsible for the sudden swelling of the "Other" category on my device. It's now over 1.5GB, up by about 500M since Monday, and I'm low on space.

    Is there any way to delete these crash logs without wiping the phone and setting it up as a new device?
    09-19-2014 08:58 AM
  2. Just_Me_D's Avatar
    Syncing your device with iTunes *should* remove the diagnostics & data information from your device, but it'll still create new information. In short, sync with iTunes once a week or so and you should be able to keep the amount of storage used by the diagnostics & data to a minimum.
    wrldwzrd89 likes this.
    09-19-2014 09:22 AM
  3. gordol's Avatar
    Syncing your device with iTunes *should* remove the diagnostics & data information from your device, but it'll still create new information. In short, sync with iTunes once a week or so and you should be able to keep the amount of storage used by the diagnostics & data to a minimum.
    It didn't. There are 39 entries going back to the 17th, and I synced the phone last night.
    09-19-2014 09:58 AM
  4. gordol's Avatar
    I wiped and reloaded my phone, and it was almost a complete waste of time. I did a "reset and delete" on the phone, and before I even did my first sync to install my applications, iTunes was reporting that "Other" was already taking up about 700MB. Once I installed the apps, and before any data, that Other was back up to 1.2GB.

    I also took a look at how much "user available" space there is now, and it went down by about a gig since iOS7. On a 16GB phone, that is significant. It means that I now have only a smidge more than 12GB available for MY stuff on the device.
    09-20-2014 09:22 AM
  5. andy957's Avatar
    Did anyone ever find the REAL way to delete these logs? I have an iPhone 5S and am having a problem with one particular app. I'd like to clear the logs so that only this app's errors are logged. I'm running iOS 8.4.1. Thanks.
    09-08-2015 03:59 PM
  6. Scatabrain's Avatar
    I updated my iPhone5 to iOS8, and there have been several application crashes since then, which is what I believe is responsible for the sudden swelling of the "Other" category on my device. It's now over 1.5GB, up by about 500M since Monday, and I'm low on space.

    Is there any way to delete these crash logs without wiping the phone and setting it up as a new device?
    If possible delete the app(s), then sync with itunes. Syncing with itunes can clean up other in some circumstances. There are lots of things in Other, icloud cache for instance. In this case who knows what it is. If your hunch that's it caused by a few apps is right in any way it seems removing them could help at least to stop the problem from continuing.
    09-08-2015 04:53 PM
  7. Scatabrain's Avatar
    My only other suggestion is to restore as new and painstakingly add back apps you need. This is the only way to really pair the phone down and shed the Other. A restore from backup will bring back the Other. A phone as new will clean things up in a good way but is a big investment in time. I find that doing this exercise helps me really decide what apps I need.

    Beyond that you may have some apps not properly ported to 8.
    09-08-2015 04:58 PM
  8. Stupefy1's Avatar
    Hello,

    It seems a bit late but I will still try to give a proper answer to this situation.
    First of all, you need to be able to see the hidden files from Windows:

    Here's how to display hidden files and folders.

    Open Folder Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

    Click the View tab.

    Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

    After doing this, connect your device and sync it.

    Go to C:\Users\yourusername\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice

    Replace the "yourusername" with your actual username.

    You will see a folder with your device's name.
    Delete all the crash logs.

    That should do it.
    11-20-2015 10:00 AM
  9. Stupefy1's Avatar
    + when I mentioned "sync" I meant to sync your device by using iTunes.
    11-20-2015 10:01 AM

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