1. JackTBear's Avatar
    Opening pdf email attachments on the iPhone / iPad in MS Exchange is problematic with the new update 7.1.

    Seeing other similar posts around the net from companies that using large numbers of iOS devices.

    The files used to easily and correctly open just by tapping the file. Now, the pdf image file will open with distorted color bands or a black white screen error.

    The only way the images will display correctly is by clicking the 'Download Full Message' at the end of the email. A lot of people don't do this.

    My company sends thousands of pdf attachments by email to iOS devices (by request), we've tried different pdf versions, color profiles etc but nothing succeeds, anyone else know a better solution?
    bynglye likes this.
    03-19-2014 05:25 PM
  2. BreakingKayfabe's Avatar
    Hasn't the 'Download Full Message' always been the solution? I've had this same problem on a handful of occasions when downloading PDF attachments without using that option from OS's as far back as iOS 5. Whether on Exchange or any other email server for iOS devices. Basically, the entire email is truncated and won't display the PDF properly without doing that anyway. I think it really only is the solution.
    03-20-2014 02:17 AM
  3. JackTBear's Avatar
    It has always been the solution but with the 7.1 update every pdf is a problem as opposed to the occasional problem < 7.1

    Here's what these guys are finding...

    03-20-2014 09:28 PM

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