1. DoeZ's Avatar
    I apologize now for posting here but I have no clue where to post this. I have no clue what actually happened to my iPhone at all. I went to sleep Sunday night and woke up Monday morning and everything in my phone is gone. All my contacts are gone...all my reminders are gone...and that is a big one for me because I used that as my PW saver...I would write notes in there and save them...their all gone. I do have my pics still and there is a new strange one and I know nothing about it. It's clearly a pix of a person but it's just a silhouette. I lost all my settings...it's as if my phone was hacked or something. I have no explanation and I certainly didn't touch anything I just woke up and it was like this. Now here's the strangest part...when I went to sign into my facebook I have to unlock my MaskMe first...so I typed in my PW and it said it was wrong...I thought it was odd so I typed in my old PW and boom I was in...so I went to sign into my facebook and usually my MaskMe does it for me but not this time...so I went into my MaskMe to get my PW and everything was gone. Out of the zillion of items I have stored in there everything was gone. And I was in touch with support and they have no clue of what happened or why. This is all the more reason why I feel I've been hacked. Can anyone help?
    12-24-2013 02:27 AM
  2. Peligro911's Avatar
    I apologize now for posting here but I have no clue where to post this. I have no clue what actually happened to my iPhone at all. I went to sleep Sunday night and woke up Monday morning and everything in my phone is gone. All my contacts are gone...all my reminders are gone...and that is a big one for me because I used that as my PW saver...I would write notes in there and save them...their all gone. I do have my pics still and there is a new strange one and I know nothing about it. It's clearly a pix of a person but it's just a silhouette. I lost all my settings...it's as if my phone was hacked or something. I have no explanation and I certainly didn't touch anything I just woke up and it was like this. Now here's the strangest part...when I went to sign into my facebook I have to unlock my MaskMe first...so I typed in my PW and it said it was wrong...I thought it was odd so I typed in my old PW and boom I was in...so I went to sign into my facebook and usually my MaskMe does it for me but not this time...so I went into my MaskMe to get my PW and everything was gone. Out of the zillion of items I have stored in there everything was gone. And I was in touch with support and they have no clue of what happened or why. This is all the more reason why I feel I've been hacked. Can anyone help?
    What is mask me ?
    12-24-2013 03:56 AM
  3. DoeZ's Avatar
    What is mask me ?
    I'd be lost without my MaskMe lol...this is the link for their site it's legit and all it was just easier pasting and showing you that way rather than me trying to explain and tripping over my words

    MaskMe - Block Spam With Disposable Emails And Protect Your Passwords
    12-24-2013 04:10 AM
  4. Peligro911's Avatar
    I'd be lost without my MaskMe lol...this is the link for their site it's legit and all it was just easier pasting and showing you that way rather than me trying to explain and tripping over my words

    MaskMe - Block Spam With Disposable Emails And Protect Your Passwords
    Seems more of a separate service vs anything to do with your phone .. Did you use iCloud at all ? Check to make sure iCloud is on this could make contacts vanish and then re appear
    12-24-2013 04:17 AM
  5. DoeZ's Avatar
    I was referring to MaskMe about my troubles with once I went to sign into my FB...that's when I noticed that that (MaskMe) was emptied as well...so I never did get into my FB is what I'm trying to say because I'm afraid to go into anything as of right now because of the fact that I've lost everything on my iPhone first...and then everything seems to be gone on my MaskMe...which holds all my pw as well...I sure hope your following me lol
    12-24-2013 04:40 AM
  6. swarlos's Avatar
    Can you post some screenshots? I'm kind of lost on what happened here. Are you connected to a secure wifi network? Do you use strong passwords? Anything can be hacked but the hacker would need some time and specific things to access your iPhone. Don't think it could be done in a night. Seems kind of strange.


    Carried by a raven from the Wall.
    12-24-2013 05:46 AM
  7. DoeZ's Avatar
    Can you post some screenshots? I'm kind of lost on what happened here. Are you connected to a secure wifi network? Do you use strong passwords? Anything can be hacked but the hacker would need some time and specific things to access your iPhone. Don't think it could be done in a night. Seems kind of strange.


    Carried by a raven from the Wall.
    What type of screenshots are you talking about...from my iPhone itself? or from my MaskMe showing you that I have nothing now...which is useless to you...Ok now check this out...I was just browsing thru some sites and came across a question about a "WhatsApp?" Now I have no idea what that is but I due recall seeing it one time and it asking me a certain question but again I don't have a clue what it is so I just blew it off...
    Last edited by DoeZ; 12-24-2013 at 08:32 AM.
    12-24-2013 06:20 AM
  8. phreddyl's Avatar
    whats app is a very popular cross platform messaging app- I have it and use it without incident. Do you back up to iCloud? If you do I would wipe your device and restore from back up and see from there.
    12-24-2013 10:28 AM
  9. DoeZ's Avatar
    No actually I don't...I back up to my laptop. I don't use that app so I don't think it has anything to do with me. But I've lost all my contacts and everything else just like that overnight poof gone...
    12-24-2013 12:04 PM
  10. zerog46's Avatar
    If you back up to your laptop just do a restore from there.
    12-24-2013 12:48 PM
  11. DoeZ's Avatar
    Thats just it...I don't know where it puts it...
    12-24-2013 12:56 PM
  12. phreddyl's Avatar
    If you plug it in iTunes will find where it put it and ask you if you want to restore from back up. I would recommend in the future to consider iCloud back up. Does it automatically when plugged in at night
    12-24-2013 01:52 PM
  13. DoeZ's Avatar
    Ya I don't know how to work with iCloud of any sorts too much...or should I say at all

    Ok I've opened my iTunes and found under files where it says backup or restore from backup...I'm choosing restore from backup because that was just a few weeks ago...but I've purchased in-apps since then will they be there also or just need to refresh or update that app?
    Last edited by DoeZ; 12-24-2013 at 02:15 PM.
    12-24-2013 02:03 PM
  14. zerog46's Avatar
    Yes restore from back-up. Once this is done you can always re-download the missing apps. Once this is done you really should enable iCloud, it will back up every night when you plug it in.
    12-24-2013 02:17 PM
  15. kataran's Avatar
    Where did you come across Maskme and why do you use it

    We need to understand to try and answer your questions

    You say it signs into FB for you?

    With 109 posts I would assume you know a little about iCloud and your phone

    Give us the basics

    Which iPhone do you have?

    Which version of iOS are you running?


    Sent from my iPhone 5s Gold 64GB
    12-24-2013 02:22 PM
  16. DoeZ's Avatar
    And what do I do choose what I want backed up or something? Because it's a small amount allowed and I'm not paying for more storage
    12-24-2013 03:16 PM
  17. kataran's Avatar
    And what do I do choose what I want backed up or something? Because it's a small amount allowed and I'm not paying for more storage
    Yes you may choose what you want to backup also backing up to iTunes is the other good option you seem to be using


    Sent from my iPhone 5s Gold 64GB
    12-24-2013 03:18 PM
  18. swarlos's Avatar
    And what do I do choose what I want backed up or something? Because it's a small amount allowed and I'm not paying for more storage
    I have everything backed up from my iPhone and I still have 2.5 gb of iCloud space left.


    Carried by a raven from the Wall.
    12-24-2013 03:19 PM
  19. DoeZ's Avatar
    Where did you come across Maskme and why do you use it

    We need to understand to try and answer your questions

    You say it signs into FB for you?

    I promise you I will get back to you with all details of info and whatever else later I'm sorry...it's Christmas a bit busy

    With 109 posts I would assume you know a little about iCloud and your phone

    Give us the basics

    Which iPhone do you have?

    Which version of iOS are you running?


    Sent from my iPhone 5s Gold 64GB
    12-25-2013 09:51 AM
  20. DoeZ's Avatar
    I apologize and appreciate your help here but I got super busy yesterday trying to finish with my decorating and other Christmas stuff and wrapping and it was 2:30 a.m. when I finished and I'm trying now to restore quickly and I need to shut off my "Find My Phone" only everything is locked or sorta greyed out like...and I can't remember what I did to lock it up...Any advice?
    12-25-2013 09:54 AM
  21. warcraftWidow's Avatar
    I apologize and appreciate your help here but I got super busy yesterday trying to finish with my decorating and other Christmas stuff and wrapping and it was 2:30 a.m. when I finished and I'm trying now to restore quickly and I need to shut off my "Find My Phone" only everything is locked or sorta greyed out like...and I can't remember what I did to lock it up...Any advice?
    Probably turned on restrictions. Settings, General, Restrictions.
    DoeZ likes this.
    12-25-2013 10:54 AM
  22. zerog46's Avatar
    Did you try logging onto iCloud and doing it that way?
    12-25-2013 10:55 AM
  23. DoeZ's Avatar
    Thank You so much...my brain is just so melted right now I can't think straight at all lol...You're a peach and a lifesaver Thank You. Merry Christmas to You & Your Family
    12-25-2013 11:12 AM
  24. DoeZ's Avatar
    Did you try logging onto iCloud and doing it that way?

    Honestly I haven't had time to do anything...I'm actually working on 5 hrs of sleep for the past 2 days right now after trying to get this house ready for Christmas...I just want to try to get my phone restored right now and then come back here and finish where I was with this iCloud stuff and explaining etc...
    12-25-2013 11:13 AM
  25. zerog46's Avatar
    Okay. Try logging into iCloud dot com on your computer and you can remove find my iPhone that way.
    12-25-2013 11:15 AM
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