1. shief24's Avatar
    Hey everyone,

    I got the Air on launch day and so far I am happy with it. But almost every time I use safari, the browser crashes and loses the page I was previously on. I took it to the store and they exchanged it for another unit but it still persists. I'm going to just use chrome browser for now but this never happened on the mini or ipad 4 that I had. So am I alone here ? Did this happen to your air ? Really annoying but otherwise I love this and it's been with me everywhere I went.
    11-03-2013 03:41 PM
  2. Just_Me_D's Avatar
    When you got your iPad Air, did you restore a backup from a previous iOS device? If so, set it up as new and then see if the browser still crashes.
    11-03-2013 03:56 PM
  3. Bigchris's Avatar
    I've experienced some crashes too, not sure if it's the site or not, I'm still testing some settings. Did you restore your Air from a previous iPad?
    11-03-2013 03:58 PM
  4. shief24's Avatar
    Yup they were restores from my iPad 4. Maybe that is the culprit. I'll Do a restore tonight. Is it a bug? Or just the browser having issues ?
    11-03-2013 04:07 PM
  5. Bigchris's Avatar
    Yup they were restores from my iPad 4. Maybe that is the culprit. I'll Do a restore tonight. Is it a bug? Or just the browser having issues ?
    I don't know if it's a bug or not per say, something could have just gotten corrupted.

    Sorry, didn't realize I was late in posting above..
    11-03-2013 04:20 PM
  6. o4liberty's Avatar
    My Safari crashes also but I am sure Apple will see this and give un an update to correct it.
    11-03-2013 07:33 PM
  7. BenitoC's Avatar
    I too get the occasional crash on Safari. I am assuming that Apple will fix this with the iOS 7.1 update when it is eventually released. The crashes are rare.
    11-04-2013 07:34 AM
  8. radamo's Avatar
    I am also seeing this happen on mine.
    11-04-2013 10:50 AM
  9. shief24's Avatar
    Yup I googled the issue and saw people having issues with iTunes crashing the same. I can confirm it is happening in chrome browser as well
    11-04-2013 04:02 PM
  10. Xterror's Avatar
    My wife has been on iPad 1 since launch and the last update it got, prob a year or more ago, is when she started getting a lot of Safari crashes everyday. Always when she goes to oldnavy.com site. I got get a iPad Air and it just showed up to the house. She was very excited, she did a restore and just texted me that the first site she went to was oldnavy.com to test it and safari crashed. I had read that the restore could cause that, read it when I was having issues with her iPad 1 and did a reset to start from scratch. but it didn't fix it. I'll try to restore her new iPad Air tonight and not do a restore and cross my fingers it helps. She keeps thinking it's out wifi, because her mom's iPad does the same thing when she's at our house, but none of my devices do this(MBP, iMac, Android tablet and phone.) If wifi can cause this, what should I be looking for? Thanks iMore community

    this happens on chrome too on her iPad 1. Don't know if she's tried chrome on her iPad Air
    11-04-2013 04:29 PM
  11. AndroidArmageddon's Avatar
    Safari on my iPad Air and iPad 3 crash like crazy. Especially on sites with comments (disqus) or anything with intense JavaScript. I.e. NFL BGR and other popular tech sites for example. My iPad Air was setup as NEW no restores from my other gear. I wanted to start fresh. So yes it's iOS7
    11-04-2013 10:32 PM
  12. Chris Parsons's Avatar
    Although this might sound rather simple, have you tried clearing your cookies and cache to see if that fixes the issue? You can find it under Settings, Safari, "Clear History" and "Clear Cookies and Data."
    11-04-2013 10:42 PM
  13. Bigchris's Avatar
    Although this might sound rather simple, have you tried clearing your cookies and cache to see if that fixes the issue? You can find it under Settings, Safari, "Clear History" and "Clear Cookies and Data."
    I actually did try what you mentioned and It still crashes on me a few times throughout the day.
    11-05-2013 02:05 AM
  14. pkcable's Avatar
    Could the issue be related to the new 64 bit architecture? Anyways I suspect a fix is in the works. I too have the occasional browser crash on my new Air.
    11-05-2013 03:05 PM
  15. BenitoC's Avatar
    I'm hoping that the iOS 7.1 fixes the Safari crashes.
    11-05-2013 03:43 PM
  16. anonymous86451's Avatar
    Could the issue be related to the new 64 bit architecture? Anyways I suspect a fix is in the works. I too have the occasional browser crash on my new Air.
    I agree with this, my iPad 4 crashes iTunes a lit since ios7. I find a hold the home and power button reset seems to clear it for a while then it comes back

    Ios7 and new 64 bit tech = a period of instability
    11-05-2013 03:58 PM
  17. shief24's Avatar
    I agree with this, my iPad 4 crashes iTunes a lit since ios7. I find a hold the home and power button reset seems to clear it for a while then it comes back

    Ios7 and new 64 bit tech = a period of instability
    Yeah would be the case but there's a guy up there that said it happened to his iPad 3.
    11-05-2013 04:31 PM
  18. Bernie Chan's Avatar
    New ipad Air Safari crash all the time
    11-06-2013 10:13 PM
  19. anonymous86451's Avatar
    Yeah would be the case but there's a guy up there that said it happened to his iPad 3.
    Agreed

    But remember all software is being written now to sit on both 32bit and 64bit, I think until all the software and glitches due to these changes are sorted we will all see varying degrees of crashing.

    It's a shame because Apple could start to lose their "It just works" title

    Still love their products though
    shief24 likes this.
    11-07-2013 02:47 AM
  20. Eileen89's Avatar
    I moved this thread to the iOS 7 forum for further discussion as that is what the crashing is related to. That said, I too am having an issue with Safari crashing occasionally on my iPhone 5S and iPad Air.
    11-07-2013 05:14 AM
  21. acerace113's Avatar
    I only notice safari crash on websites that are JavaScript heavy. Also remember that safari keeps the last page you were on in memory while browsing so when you swipe back from the side the pervious page is still loaded.


    Sent from my iPod touch (5th generation) or iPhone 4S (iPhone 5S coming soon) using Tapatalk.
    11-07-2013 08:21 AM
  22. BenitoC's Avatar
    I've read that Apple has been testing iOS 7.0.4, perhaps that will smooth out the animations and fix the crashes.
    11-07-2013 10:17 AM
  23. Picomon's Avatar
    I'm having Safari crashes as well. I did delete cookies and cache, did a reset. Those hints didn't work. The crash happens regularly when I am scrolling down a long Safari page. Facebook, for example or longish news pages wherein I'm reading a lengthy article. Or my local newspaper. The scroll at some point produces the crash. New ipad air, ios7
    11-09-2013 09:08 AM
  24. Mike_Kaye's Avatar
    It's very disappointing that the latest and greatest iPad Air ...fails just like the iPad 1.

    I'm now convinced the Safari browser's crashing all started with iAds. Safari was flawless on the 1st gen iPad, until the iOS 4 update with iAds, and on every iPad since, Safari has been crashing. This might explain why the crashing hasn't been addressed or corrected, Apple has no desire to acknowledge their Ad network in troublesome, and to disable iAds would risk losing revenue.

    Whatever the reason, Apple needs to first acknowledge there is a Safari problem, then fix it.
    11-10-2013 01:34 AM
  25. warcraftWidow's Avatar
    It's very disappointing that the latest and greatest iPad Air ...fails just like the iPad 1.

    I'm now convinced the Safari browser's crashing all started with iAds. Safari was flawless on the 1st gen iPad, until the iOS 4 update with iAds, and on every iPad since, Safari has been crashing. This might explain why the crashing hasn't been addressed or corrected, Apple has no desire to acknowledge their Ad network in troublesome, and to disable iAds would risk losing revenue.

    Whatever the reason, Apple needs to first acknowledge there is a Safari problem, then fix it.
    iAds are not used in Safari at all. iAds as a platform only serves up ads within apps that devs have registered to use iAds. Any ads you see in Safari are served up by the same companies that serve up ads in your web browser of choice on a PC.
    And obviously your experience is different, but I've never had Safari crash on my iPad and I've had every version of them.
    11-10-2013 10:39 AM
43 12

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