1. MrMars's Avatar
    While viewing mailbox "unread" the # count of unread messages at the bottom is incorrect. See the included screenshot. It says 8 unread messages when in fact I only have 2.

    IOS 7 mail "unread" count incorrect-imageuploadedbyimore-forums1381512716.240453.jpg
    10-11-2013 01:32 PM
  2. John Yester's Avatar
    10-11-2013 01:38 PM
  3. MrMars's Avatar
    Check Junk?
    Just made sure nothing was in the junk folder. Still the same. There are 8 msgs total in my inbox but only 2 are unread.
    10-11-2013 02:16 PM
  4. Just_Me_D's Avatar
    Probably a glitch of some sort. Try closing out the app and removing it from the recently used list and/or a reboot and see if that helps.
    10-11-2013 02:19 PM
  5. BenitoC's Avatar
    I was having that issue when I was using my yahoo email account with the iOS Mail app. I have never found a permanent fix.
    10-11-2013 04:07 PM
  6. moshe zuchmir's Avatar
    Hi, after searching high and low I've found the following on Yahoo Answers, and it worked for me:

    1. Go into the specific mailbox that has been showing this behavior.
    2. Tap "Edit" on the top right corner of the screen.
    3. Tap "Mark All" on the bottom left of the screen, followed by "Mark as Unread". Give the phone 30 seconds to a minute to process this. Your phone will now show a *lot* of unread messages.
    4. Repeat, now marking everything as read.

    It's probably better to apply this fix when there are no actual unread messages, as this will reset the count to zero.

    Hope this helps.
    slott likes this.
    11-10-2013 08:55 AM
  7. andy957's Avatar
    That does not work for me.

    If I click Edit and then in the lower-left I tap "Mark", it says "Mark as Unread", not mark as "Read", so it does seem to know that the messages are not new.

    If I tap Mark as Unread, then go back and Mark as Read, it still is not clearing the unread banner.

    This only happens with my Yahoo account. I'm tired of deleting and re-adding the account just to clear this flag.

    BTW I'm running iOS 7.0.3 on an iPhone 5.
    11-13-2013 10:43 AM
  8. chazron's Avatar
    My thanx to you, this resolved the email count for both my I pad as well as my I phone.
    It would appear that apple should acknowledge the glitch and address it.
    Thanx again!
    Chazron
    02-22-2014 09:53 AM

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