1. nikkisharif's Avatar
    replacing my phone didnt seem to do the trick. I started with a fresh phone, fresh install (no backups). And the phone is still rebooting about twice a day.

    I am amazed at the fan boys here that keep saying this isnt an issue???? An $800 phone that reboots twice a day on its own is a major issue
    I totally understand what you mean. I think if I was a normal consumer, I'd be pretty pissed that I spent so much on a phone and its acting up. I guess I'm a little lax with the situation because I work in Healthcare IT. These glitches happen to everything, especially when its a new OS or technology. I deal with it day in & day out, and as long as the patients are safe it'll get worked out soon. I have no doubt that Apple will correct the issue, it just takes time to figure out what's causing it, correct it & get the update out to everyone. No phone out here is free of issues!!
    Rocket_Girl likes this.
    10-02-2013 11:03 AM
  2. SeanHRCC's Avatar
    Me and my wife have experienced zero crashes on ours. The only thing I have experienced was a few apps crashing back to the home screen, and then almost like clock work, they would have an update for them available in the app store a few hours later. This same widespread report happened last year with the iPhone 5 as well (it just happened to be masked by the even more frequent report of the chassis scratching issues)...expect an update to iOS in the new few days to follow 7.0.2.
    nikkisharif likes this.
    10-02-2013 11:05 AM
  3. ame's Avatar
    This was the first and only time for me, and I'd had the phone issue free for a week. I have no memory issues, I have a 64GB unit and haven't even synced my music/photos/movies to it yet and I "kill it" before recharging so it does restart. I do have concerns that it being a stock app that crashed it could be more of an issue, but hopefully 7.0.3 is out soon and that solves it.
    10-02-2013 11:19 AM
  4. piranhadonna's Avatar
    I am not sure why I keep seeing low memory in diagnostics and usage. I have plenty of space on my phone. Maybe someone can explain it to me. I have attached screen shots. iPhone 5s sporadically crashing to Apple logo-imageuploadedbyimore-forums1380733233.101166.jpgiPhone 5s sporadically crashing to Apple logo-imageuploadedbyimore-forums1380733240.942630.jpg
    10-02-2013 01:00 PM
  5. asuprice's Avatar
    Low Memory is referring to the 1GB or RAM that the phone has. If you close some apps every now and then you won't have that problem. iOS doesn't handle apps the same way that android does. Android would shut them down without warning you whereas iOS puts them into more of a hibernation state until you open again(for many apps at least, not all as some do run in the background)
    10-02-2013 01:05 PM
  6. SeanHRCC's Avatar
    I am not sure why I keep seeing low memory in diagnostics and usage. I have plenty of space on my phone. Maybe someone can explain it to me. I have attached screen shots.
    Yeah, the low memory isn't referencing your storage...it's referencing your RAM.
    10-02-2013 01:08 PM
  7. piranhadonna's Avatar
    Yeah, the low memory isn't referencing your storage...it's referencing your RAM.
    Thanks for clearing that up. Would this by chance have to do with not closing apps? I finally got myself out of the habit of closing my apps after I am done with them. Sorry if this is a stupid question. I just never noticed this on my 5.
    10-02-2013 01:10 PM
  8. SeanHRCC's Avatar
    Thanks for clearing that up. Would this by chance have to do with not closing apps? I finally got myself out of the habit of closing my apps after I am done with them. Sorry if this is a stupid question. I just never noticed this on my 5.
    Definitely not a stupid question...I personally don't think it has to do with NOT closing apps, because most of the time, the apps people would regularly keep open are not going to leach on the RAM too terribly bad to where it would drastically effect performance. Now there is the possibility that an app you're leaving open has an issue with working with iOS 7, and could be causing the problem, but figuring out which one would be a bit difficult without checking with an activity monitor. You could try a few things...including turning off background app refreshing (in general settings)...you could also try a restore to see if there was maybe some glitchy issue that is resolved by re-DL'ing the apps to your phone.
    10-02-2013 01:16 PM
  9. piranhadonna's Avatar
    Definitely not a stupid question...I personally don't think it has to do with NOT closing apps, because most of the time, the apps people would regularly keep open are not going to leach on the RAM too terribly bad to where it would drastically effect performance. Now there is the possibility that an app you're leaving open has an issue with working with iOS 7, and could be causing the problem, but figuring out which one would be a bit difficult without checking with an activity monitor. You could try a few things...including turning off background app refreshing (in general settings)...you could also try a restore to see if there was maybe some glitchy issue that is resolved by re-DL'ing the apps to your phone.
    Thanks for responding again. I was planning on doing a restore already to see if this fixes the problem. Hopefully a restore will clear this up, but if not should I take it in to apple to see if this is an issue with my particular phone and not software related?


    Sent from my iPhone using Tapatalk - now Free
    10-02-2013 01:22 PM
  10. SeanHRCC's Avatar
    Thanks for responding again. I was planning on doing a restore already to see if this fixes the problem. Hopefully a restore will clear this up, but if not should I take it in to apple to see if this is an issue with my particular phone and not software related?


    Sent from my iPhone using Tapatalk - now Free
    If you're unhappy with any regard of performance out of your new iPhone, never hesitate to take it to Apple so they can see what's up...at the very least they can try swapping out devices for you to make YOU happy, and they'll be able to further investigate the problem in case it is something that affects a large spectrum of users (even ALL users potentially).
    10-02-2013 01:26 PM
  11. piranhadonna's Avatar
    If you're unhappy with any regard of performance out of your new iPhone, never hesitate to take it to Apple so they can see what's up...at the very least they can try swapping out devices for you to make YOU happy, and they'll be able to further investigate the problem in case it is something that affects a large spectrum of users (even ALL users potentially).
    I normally don't hesitate to take in my device if I am having issues, but normally I know that it is hardware not software. Now I am not sure which problem I am having so am going back and forth on taking it in. Of course it would be awesome if something is wrong and they can swap my gray for a gold but I know that won't happen.
    10-02-2013 01:29 PM
  12. SeanHRCC's Avatar
    Can't hurt to ask! LOL!
    10-02-2013 01:55 PM
  13. GibMcFragger's Avatar
    My 5s is randomly rebooting. My settings app crashes also. I had the settings app crash but not the reboots on my 5 also, dating back to about beta 5. iOS 7 is still not perfect.
    10-02-2013 03:57 PM
  14. piranhadonna's Avatar
    Just got back from the Apple store. They replaced my device for me due the crashing and low memory. Unfortunately they wouldn't replace with gold. Oh well didn't hurt to try.
    10-02-2013 04:54 PM
  15. Jimbos Jumbos's Avatar
    Just got back from the Apple store. They replaced my device for me due the crashing and low memory. Unfortunately they wouldn't replace with gold. Oh well didn't hurt to try.
    Did they have any suggestions as to what is causing this.Mine has done it three times today.

    I am starting to think it has something to do with hiding the apps. Is everyone that is having the reboot, also hiding apps?

    and on that same topic, is anyone else experienceing this. When I hide apps, then use them, then close them, I get a white cloud like trail as they close.
    10-02-2013 05:02 PM
  16. piranhadonna's Avatar
    Did they have any suggestions as to what is causing this.Mine has done it three times today.

    I am starting to think it has something to do with hiding the apps. Is everyone that is having the reboot, also hiding apps?

    and on that same topic, is anyone else experienceing this. When I hide apps, then use them, then close them, I get a white cloud like trail as they close.
    No suggestions, but I was having mine do the blue screen and then restart. I also don't hide apps.
    10-02-2013 05:04 PM
  17. KingaSpades's Avatar
    I haven't had this problem. Thank God. Sorry to hear that others are.
    10-02-2013 10:12 PM
  18. latingeo's Avatar
    I'm running the same exact apps I was running on my iphone 5 on my iphone 5s, and I discovered that TANGO is making my iphone 5s crash to a blue screen then to the apple logo. I uninstalled TANGO and it seemed to stop the rebooting, don't know if it's tango or it just pulls to much ram
    10-05-2013 12:40 AM
  19. Delaney Rides Fixed's Avatar
    Ive had this happen way too much for it to be nothing. I had a launch day 5s 32gb black which I replaced friday for a white 32gb black 5s. The phone has started crashing to the apple logo again though its only happened once. I contacted apple and they say they've not heard of this. I went to the jump+ retailer and asked if they'd had any reports of this as well as the TELUS store where i picked up the phones. Neither has heard. I do have applecare+ so im not particularly worried or anything its just a PITA. Hoping it gets sorted out with an update down the road. Like others ive had it crash on apple apps as well as third party. Even had it crash to the logo when doing a shutdown. I swiped the slider and had the logo come up.. the phones shut down was cancelled in the process and i had to do it again. Never had these issues with an apple product before.. in all honesty someone was really drunk when they decided to stay at 1gb of ram.
    10-06-2013 09:34 AM
  20. warcraftWidow's Avatar
    I'm running the same exact apps I was running on my iphone 5 on my iphone 5s, and I discovered that TANGO is making my iphone 5s crash to a blue screen then to the apple logo. I uninstalled TANGO and it seemed to stop the rebooting, don't know if it's tango or it just pulls to much ram
    App developer probably hasn't updated for iOS 7
    10-06-2013 10:55 AM
  21. WhiteRa's Avatar
    I've had my 5s for four days already and it only crashed to the apple logo screen once. I think I was removing the apps from the multitask menu when it happened.
    10-06-2013 05:48 PM
  22. Jeryl31's Avatar
    I experienced one today during a phone call but I didn't get disconnected which was nice. But I pushed the button and flicked back onto the normal home screen


    Instagram: Jeryl31
    10-07-2013 02:14 AM
  23. WhiteRa's Avatar
    Ok, today my iPhone has crashed to the Apple logo screen a couple of times. One of them was triggered when I tapped on a Facebook notification to get sent into the Facebook app, but it momentarily displayed a blue screen and then crashed.
    10-09-2013 11:18 PM
  24. KoukiFC3S's Avatar
    My first 5s crashed at least 6 times in two days. Replaced it and my new one crashed once in 3 days. Still not perfect so I hope an update will fix this soon.
    10-10-2013 01:22 AM
  25. porksoda's Avatar
    For all who have their phones crashing, it is probably something in the old backup. I would start phone as new.
    10-10-2013 03:03 AM
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