1. StaticFX's Avatar
    fired up itunes, it saw the phone but said i needed to update . Installed the update 11.1, rebooted. Now it wont see the phone??
    restarted the phone...
    Restarted pc...
    plug in the phone it asks if i want to trust it.. yes. pc sees it as portable device (not a camera)

    any ideas?
    09-19-2013 12:42 PM
  2. Just_Me_D's Avatar
    If it's similar to the Mac version, select the iTunes View option and select "show sidebar" and see if you can see it then.
    09-19-2013 02:26 PM
  3. ght's Avatar
    Rebooting my router always fixes this for me.

    EDIT: Assuming you are talking about WiFi sync.

    EDIT2: Which you apparently are not. Sorry.
    09-19-2013 02:47 PM
  4. yaynative's Avatar
    The apple support pages recommend removing newsstand from a folder if you have it in one. I did that and that worked.
    09-19-2013 03:14 PM
  5. Fausty82's Avatar
    The apple support pages recommend removing newsstand from a folder if you have it in one. I did that and that worked.
    That’s the strangest thing I’ve heard all day. Glad it worked for you, but dang, son, that’s strange.
    09-19-2013 03:20 PM
  6. yaynative's Avatar
    I thought it was weird, but worth the shot. Easy to do.
    09-19-2013 03:31 PM
  7. StaticFX's Avatar
    solution in case others need

    Windows 8 x64 bit.

    in your device manager, under the USb section there should be an Apple Mobile Device USB Driver. if its NOT there (im guessing it isnt)

    Check Portable Devices > right click the Apple Iphone > Update drivers

    browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and click ok > next

    it should find it and install... restart iTunes... poof!!


    iOS: Device not recognized in iTunes for Windows (Verify that the Apple Mobile Device USB Driver is installed)
    kch50428 likes this.
    09-19-2013 08:59 PM
  8. bluelightalarm's Avatar
    Thank you! I've been having trouble with my iPad not being recognised with my PC today and the only help Apple would give is to suggest I reinstall iTunes over and over then when that didn't work they wanted me to return it to an Apple Store
    09-19-2013 10:09 PM
  9. StaticFX's Avatar
    you're welcome! Glad I could help! (Knew i was not alone lol)

    I had already done that.. i KNEW it had to be something else since windows saw the phone....
    09-19-2013 10:34 PM

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