1. Chris Cook5's Avatar
    I just upgraded to 13.2.2 Did Apple change the way you tap on music to play in 13.2.2 or am I missing something
    11-13-2019 05:10 PM
  2. Just_Me_D's Avatar
    I don’t know what to tell you. I mean, I’m currently running iOS 13.3 dev beta and I can play music via the Music app like I did with all the previous versions.

    With that being said, have you tried rebooting your iOS device and then try playing your music?
    11-13-2019 07:01 PM
  3. pr1nce's Avatar
    I’m running iOS 13.2.2. I’m able to play music on the music app like I always have. Try the reboot on your device.
    11-13-2019 08:17 PM
  4. Chris Cook5's Avatar
    ever since updating to iOS 13.2.2 tapping on a song happens Doesn’t seem to play all the time As it seems to happen intermittently. I have tried a hard reset, deleting/reinstalling in the app several times, Everything it seems like. Do you guys have any suggestions? (I’m not a Apple Music subscriber)
    11-19-2019 02:54 PM
  5. Annie_8plus's Avatar
    I'm on 13.2.3 and have no issues, nor did I have issues on 13.2.2.
    iwoodland likes this.
    11-19-2019 03:36 PM
  6. Tpence2177's Avatar
    Are you sure you aren’t connected to something Bluetooth on the times it won’t play? I know I’ve forgotten to turn off my speakers in the past and will be blasting music in another room before I realize it.
    11-20-2019 06:38 AM
  7. Chris Cook5's Avatar
    Are you sure you aren’t connected to something Bluetooth on the times it won’t play? I know I’ve forgotten to turn off my speakers in the past and will be blasting music in another room before I realize it.
    yes
    11-20-2019 10:32 AM
  8. Spencerdl's Avatar
    I just upgraded to 13.2.2 Did Apple change the way you tap on music to play in 13.2.2 or am I missing something
    Not sure what is missing on your Music App, but it's still the same.


    Annie_8plus and joemd60 like this.
    11-20-2019 10:50 AM
  9. Chris Cook5's Avatar
    I’m not missing anything in the app I was just asking if Apple changed something I didn’t know about. lol. I ended up getting a call back from Apple Support this morning. I ended up Sharing a screen recording that I took pretty soon after my issue with the music app happened. Setting my iPhone up as new did not fix the issue. they are going to escalate the ticket to the engineers. I hope to receive a response back in a couple days. I will update you guys when I find out. The weird thing is I can do everything else just fine except not being able to tap on my music that seems to happen randomly
    11-20-2019 01:08 PM
  10. Lee_Bo's Avatar
    (I’m not a Apple Music subscriber)
    Unfortunately I can't duplicate the issue as I am a subscriber and everything works in 13.2.2 as it did in all previous 13.x.x.x.x.x.x.x.x.x.x versions.
    11-20-2019 01:32 PM
  11. Spencerdl's Avatar
    I’m not missing anything in the app I was just asking if Apple changed something I didn’t know about. lol. I ended up getting a call back from Apple Support this morning. I ended up Sharing a screen recording that I took pretty soon after my issue with the music app happened. Setting my iPhone up as new did not fix the issue. they are going to escalate the ticket to the engineers. I hope to receive a response back in a couple days. I will update you guys when I find out. The weird thing is I can do everything else just fine except not being able to tap on my music that seems to happen randomly
    I'm curious as to what could possibly be wrong. Let us know.
    11-20-2019 10:45 PM
  12. Tartarus's Avatar
    Could it be syncing issues?
    Maybe try removing all songs from iPhone and sync them back to your phone again?
    11-20-2019 11:41 PM
  13. Chris Cook5's Avatar
    Could it be syncing issues?
    Maybe try removing all songs from iPhone and sync them back to your phone again?
    I’ve deleted/reinstalled The app several times
    11-21-2019 08:37 AM
  14. doogald's Avatar
    The weird thing is I can do everything else just fine except not being able to tap on my music that seems to happen randomly
    In early iOS 13 I had a similar problem - tapping thepause control on what should be the "now playing" control at the bottom, just above the "Library / For You" etc. menu bar, did nothing - the music kept playing. However, tapping the name of the song opened the card and I could use the play/pause and skip controls from there just fine.

    That's no longer an issue with 13.2.3 for me.
    Last edited by doogald; 11-22-2019 at 06:54 AM.
    11-21-2019 12:39 PM
  15. Tartarus's Avatar
    I’ve deleted/reinstalled The app several times
    Deleting the app is not the same as removing the songs from your iPhone and syncing it back through iTunes.
    Chris Cook5 and iwoodland like this.
    11-22-2019 05:50 AM
  16. Chris Cook5's Avatar
    Deleting the app is not the same as removing the songs from your iPhone and syncing it back through iTunes.
    this might be a weird question but how do you delete those songs without deleting the app?
    11-22-2019 07:39 AM
  17. Phill_UK's Avatar
    Settings > General > iPhone Storage > Music > Edit > All Songs > Done

    Chris Cook5 and Tartarus like this.
    11-22-2019 08:13 AM
  18. ThePinkChameleon's Avatar
    If you’re having the same issue my husband did, it is a simple fix.

    Turn off iCloud music, and tap to keep music on your phone. Hook up to your Mac or windows, and re add all your music to your phone. Go back into the menu and turn on the iCloud music option again.

    Lmk if that works for you hopefully !!
    11-22-2019 04:18 PM
  19. Chris Cook5's Avatar
    If you’re having the same issue my husband did, it is a simple fix.

    Turn off iCloud music, and tap to keep music on your phone. Hook up to your Mac or windows, and re add all your music to your phone. Go back into the menu and turn on the iCloud music option again.

    Lmk if that works for you hopefully !!
    Where do you turn off iCloud music at. I don’t see under iCloudMusic won’t play in the Music app-img_0008.jpg
    Last edited by Chris Cook5; 11-22-2019 at 05:12 PM.
    11-22-2019 05:02 PM
  20. ThePinkChameleon's Avatar
    Where do you turn off iCloud music at. I don’t see under iCloudClick image for larger version. 

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    You’ll want to go into your Settings, down to Music. Then tap off Sync Library. It’ll tell you all of your Apple music will be removed from your device. Then you can hook up to your computer, add your music from your library to your phone. When that’s done you can then go back to that same menu and turn on the Sync Library option again, and this time it’ll ask you to merge.



    After that you shouldn’t have an issue playing music that is in your music app.
    11-22-2019 05:54 PM
  21. Chris Cook5's Avatar
    I don’t mean to be difficult but I don’t have seek library under settings> Music. I must have different settings than everyone else. lol. because the Apple Support lady said I have different settings then she did. Music won’t play in the Music app-img_0015.jpgMusic won’t play in the Music app-img_0016.jpg
    11-23-2019 12:46 PM
  22. Tartarus's Avatar
    I don’t mean to be difficult but I don’t have seek library under settings> Music. I must have different settings than everyone else. lol. because the Apple Support lady said I have different settings then she did. Click image for larger version. 

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    Go to Downloaded Songs (as seen in the last screen you shared) and delete all the songs.
    Then sync them back through iTunes.
    11-23-2019 03:49 PM
  23. Chris Cook5's Avatar
    just to keep you guys updated as I haven’t forgot. i’ve been talking to Apple Support off & on. I have been sharing screenshots, screen recordings. They’ve been able to share my iPhone screen to make it a little bit easier. just now I got off the phone with them and she had me go through enhanced analytics logs to send the engineers. I wish I had the videos to share with you guys
    12-04-2019 11:34 AM
  24. Annie_8plus's Avatar
    just to keep you guys updated as I haven’t forgot. i’ve been talking to Apple Support off & on. I have been sharing screenshots, screen recordings. They’ve been able to share my iPhone screen to make it a little bit easier. just now I got off the phone with them and she had me go through enhanced analytics logs to send the engineers. I wish I had the videos to share with you guys
    Thanks for the update, Chris! I was wondering how things were going for you!
    12-04-2019 12:50 PM
  25. ThePinkChameleon's Avatar
    Thx for checking in...I’ve been wondering if that tip I gave you worked. I’m guessing it hasn’t being you’re still dealing with Apple support. I’m sorry to hear it hasn’t been an easy fix for you.
    Hopefully Apple will have something corrected for you soon !
    12-04-2019 01:47 PM
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