1. Chris Cook5's Avatar
    I set up Face ID for the first time last night since I got my iPhone 11 last Thursday. I noticed it paused and acted slow a couple of times when I tried to open it last night. Majority of the time it worked just fine. Why does it act sluggish sometimes? Is there a reason FaceID appear sluggish sometimes?-adjustments.jpg
    10-20-2019 08:34 AM
  2. Just_Me_D's Avatar
    I set up Face ID for the first time last night since I got my iPhone 11 last Thursday. I noticed it paused and acted slow a couple of times when I tried to open it last night. Majority of the time it worked just fine. Why does it act sluggish sometimes? Click image for larger version. 

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    I don’t know. I haven’t experienced that. As soon as I tap to wake the display on my iPhone, the device immediately unlocks. In fact, the only time I see the term “Face ID” or see the FaceID symbol is when I’m accessing a 3rd-party app that I’ve allowed to use FaceID (banking apps, etc.) and when I’m paying via Pay at a retail store.
    iwoodland and bakron1 like this.
    10-20-2019 08:49 AM
  3. Spencerdl's Avatar
    I set my 11 Pro Max Face ID up on day one and have never had any issues. I use the raise to wake feature and without hesitation/sluggishness it opens wicked fast. I'm not sure why yours is sluggish on your 11, but maybe doing a reset of your Facial ID credentials is necessary. I set mine up using normal lighting if that helps.
    10-20-2019 09:20 AM
  4. Annie_8plus's Avatar
    I set up Face ID for the first time last night since I got my iPhone 11 last Thursday. I noticed it paused and acted slow a couple of times when I tried to open it last night. Majority of the time it worked just fine. Why does it act sluggish sometimes? Click image for larger version. 

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    Check out this article from iMore! It may have some tips that may be Useful:

    https://www.imore.com/how-speed-face-id-unlocking
    10-20-2019 09:25 AM
  5. Ecm's Avatar
    I set up Face ID for the first time last night since I got my iPhone 11 last Thursday. I noticed it paused and acted slow a couple of times when I tried to open it last night. Majority of the time it worked just fine. Why does it act sluggish sometimes? Click image for larger version. 

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    I had that happen to me a couple of times. My smart-Alec son pointed out my mistake. With "Require attention for Face ID" and "Attention Aware" both enabled, you have to maintain eye contact with the device. I was apparently glancing away briefly, then back -- thus the hiccup. Since then I've been fine.
    Annie_8plus likes this.
    10-20-2019 10:18 AM
  6. C6TX6's Avatar
    Also make sure the glass where the notch is stays clean. If it's dirty the effectiveness of the system is reduced greatly. Some screen protectors that cover the entire area can cause more scatter and even make it more of a priority to keep this area clean.
    doogald likes this.
    10-21-2019 07:37 AM
  7. pr1nce's Avatar
    I haven’t experienced this on my XR. As soon as I raise the phone it’s unlocked. Face ID is so fast on iOS 13.
    taz323 likes this.
    10-22-2019 12:44 AM
  8. bakron1's Avatar
    I haven’t experienced any issues with Face ID on my XS or my new 11 Pro. Mine actually works for both myself and my identical twin brother which is really cool and it doesn’t lag a bit when either of us use it.
    10-22-2019 07:32 AM

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