1. RECON1's Avatar
    So I’ve had this issue for a few betas now, but my friend who isn’t in on betas is seeing this as well. During a call, I can remove apps from the app switcher once. After that I’m not able to. The only work around I’ve found is to lock the phone and repeat the process. I asked Apple support but they said they don’t have this issue. I’ve already reported it several times in the bug app.
    Both phones are X’s and on 11.2/11.2.5b
    12-19-2017 04:57 AM
  2. pkcable's Avatar
    It's possible Apple Support is unwilling to actually discuss beta products with you, and is supporting the release version which does not have the issue, OR internally Apple may be on a later beta and the issue is resolved.

    I'm not an Apple beta tester (well I am on my Mac), so I'm not 100% sure how they do it, BUT most software companies provide little support for beta products. It's use at your own risk AND expect bugs. By all means report it. Good bug reporting procedure, document the bug, simple terms, AND then the exact steps taken to reproduce the bug. IF they provide any reporting tools with logs etc, use them! You probably know all this.
    Sherry_B likes this.
    12-19-2017 09:04 AM
  3. Ledsteplin's Avatar
    Apple Support have no clue about betas. If you submitted a bug report, the beta team may email you if they have questions. They will see your bug report.
    12-19-2017 09:12 AM
  4. RECON1's Avatar
    Yeah, I understand about the beta part. Sometimes they’ll transfer me to a department that can help with betas. No one else is experiencing this though bug though?
    12-19-2017 12:24 PM
  5. Ledsteplin's Avatar
    Yeah, I understand about the beta part. Sometimes they’ll transfer me to a department that can help with betas. No one else is experiencing this though bug though?
    You might try Reset All Settings.

    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
    pkcable likes this.
    12-19-2017 01:03 PM
  6. josephavellino's Avatar
    So I’ve had this issue for a few betas now, but my friend who isn’t in on betas is seeing this as well. During a call, I can remove apps from the app switcher once. After that I’m not able to. The only work around I’ve found is to lock the phone and repeat the process. I asked Apple support but they said they don’t have this issue. I’ve already reported it several times in the bug app.
    Both phones are X’s and on 11.2/11.2.5b
    I have the same bug.
    12-19-2017 04:13 PM
  7. RECON1's Avatar
    I have the same bug.
    What firmware are you on?
    12-19-2017 09:03 PM
  8. josephavellino's Avatar
    Firmware on my X is 1.03.06

    I told a colleague at my dojo about the bug the other evening and he could easily reproduce.

    If I am on a call, I can open app switcher and close apps. If I leave app switcher, remain on the call, and come back to app switcher, I can no longer close apps. I can reproduce consistently.
    12-20-2017 06:57 AM
  9. RECON1's Avatar
    Same. When I called Apple about it the rep I spoke with had a few coworkers try and had no issue
    12-20-2017 10:10 AM
  10. pkcable's Avatar
    Same. When I called Apple about it the rep I spoke with had a few coworkers try and had no issue
    As I said the Apple rep is either on the release OS, OR a later beta than you, in-house is often at least 1 if not 2 betas ahead (or more).
    12-20-2017 11:46 AM
  11. mattguy10's Avatar
    So I’ve had this issue for a few betas now, but my friend who isn’t in on betas is seeing this as well. During a call, I can remove apps from the app switcher once. After that I’m not able to. The only work around I’ve found is to lock the phone and repeat the process. I asked Apple support but they said they don’t have this issue. I’ve already reported it several times in the bug app.
    Both phones are X’s and on 11.2/11.2.5b
    I’ve had this issue since 11.0. Currently on 11.2.5 b2 and still have the issue.
    12-20-2017 07:19 PM
  12. RECON1's Avatar
    I’ve had this issue since 11.0. Currently on 11.2.5 b2 and still have the issue.
    Glad but not glad I’m not the only one. I’ve been reporting it since I first noticed it and still hasn’t been fixed.
    12-20-2017 07:54 PM
  13. mattguy10's Avatar
    Glad but not glad I’m not the only one. I’ve been reporting it since I first noticed it and still hasn’t been fixed.
    I haven’t reported it yet, but I will now. Maybe it’ll be fixed by the final release of 11.2.5.
    12-20-2017 07:58 PM
  14. nappalonia's Avatar
    still not fixed, this happened to me the other night
    RECON1 likes this.
    01-11-2018 05:14 PM
  15. RECON1's Avatar
    still not fixed, this happened to me the other night
    Still not fixed for me either. I keep reporting it though
    01-11-2018 05:35 PM
  16. Ledsteplin's Avatar
    I'm trying to get my head around why one would need to close out apps twice while on a call? I rarely close apps, even when not on a call.
    Tartarus, doogald and tadpoles like this.
    01-11-2018 09:44 PM
  17. Sherry_B's Avatar
    Why are you swiping cached apps? Are the apps you are removing from cache somehow interfering with your phone calls?
    Tartarus and tadpoles like this.
    01-13-2018 11:25 PM

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