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How do I fix, No Visual Voicemail w/iOS11?

Asked: Sep 20 2017 | 8:52 am EDT 67940 Views 30 Answers View Best Answer

So...anybody else here using Verizon for their provider getting Visual Voicemail transcription with iOS11? It's a huge item for me since I receive TONS of calls & voicemails a day.

I've searched, and there's seemingly no way to manually toggle it on. Either something I'm missing...or Verizon hasn't come to the party yet.


Best Answer

1
Sep 21 2017 | 7:24 pm EDT shultgre

I had the same problem. I am with AT&T and have an iPhone 6s, so that may make a difference. I typically turn Suri functions off because it drains the battery. After upgrading to IOS 11 I tried everything that I saw on the forums such as: Airplane mode on/off, reset, reset of ntwk settings. None of these worked. The key I found is to go to Settings> Suri & Search >turn on "Press Home for Siri". Then do a reset (hold home button and on/off button at the same time for 10 seconds). Once I did this, the visual voice mail worked again for me.

BTW, I went back in to the Siri & Search and turned that funtion off again. Visual voice mail still works...........Hope this helps you.

More Answers

5,610
Sep 20 2017 | 10:31 am EDT pkcable

Maybe the app requires an iOS 11 update?
1,809
Sep 20 2017 | 10:48 am EDT doogald

I'm pretty sure that I've had VVM transcription for quite a while on Verizon on my 6s - it happened on iOS 10 IIRC. I received a voice mail last night while I was driving (unlike you, I hardly ever get calls, so don't get many voicemails; so, a lucky chance) and it was definitely transcribed. All of the voicemails on my phone now are transcribed, going back to April, FWIW.

Transcription requires an iPhone 6s/6s+ or later, FWIW. See https://support.apple.com/en-us/HT207181
10
Sep 20 2017 | 11:04 am EDT nogutsnoglory

So...anybody else here using Verizon for their provider getting Visual Voicemail transcription with iOS11? It's a huge item for me since I receive TONS of calls & voicemails a day.

I've searched, and there's seemingly no way to manually toggle it on. Either something I'm missing...or Verizon hasn't come to the party yet.
I don’t see VVM on my iPhone 7 on iOS 11. Just see a button labeled “call voicemail.” Not liking that!
1
Sep 20 2017 | 11:42 am EDT dougfunk

I had this problem also. i just did a hard reset on my 7+ (volume down + power button at the same time for 10 seconds. phone shuts down. wait a few seconds and power it back on)
my voicemails came back after i restarted the phone
7,551
Sep 20 2017 | 12:50 pm EDT nikkisharif

I have this same issue & I think it was a beta with iOS 10. Not sure it’s available in 11, which is extremely annoying!!
7,551
Sep 20 2017 | 12:51 pm EDT nikkisharif

I had this problem also. i just did a hard reset on my 7+ (volume down + power button at the same time for 10 seconds. phone shuts down. wait a few seconds and power it back on)
my voicemails came back after i restarted the phone
I think the OP is referring to the transcription, not the actual voicemail.
129
Sep 20 2017 | 12:52 pm EDT MikeElmendorf

I had this problem yesterday after upgrading. Instead of visual voicemail, it just offered me to dial the voicemail number. I restarted the phone and it went back to normal. I just confirmed with a test message that transcription is working too.
7,551
Sep 20 2017 | 1:03 pm EDT nikkisharif

I had this problem yesterday after upgrading. Instead of visual voicemail, it just offered me to dial the voicemail number. I restarted the phone and it went back to normal. I just confirmed with a test message that transcription is working too.
I have nothing just voicemails that I’ll probably never listen to. Transcription is very convenient & I’ve gotten so use to reading my messages, since I’ve never been one to actually listen to them lol
5,610
Sep 20 2017 | 1:07 pm EDT pkcable

Ah ok, and yes the program I am suggesting DOES have transcription but only at the professional level, which is a pay service. So if Verizon provides this for free go with Verizon!
63
Sep 20 2017 | 2:36 pm EDT CPR

Same here; TMobile IOS 11 ; no VVM; annoying; is there a fix? already re-booted twice
862
Sep 20 2017 | 8:04 pm EDT TLD1

I spent 2-hours in my VZW store...where, btw every rep had VVM working on their iPhones...and spoke to two VZW senior tech support people, and two Apple support people...and did 10-12 hard resets on my phone before I left...and accomplished NOTHING. So I went home and called the Apple service rep " Maegan" who (to her credit, she was sweet & patient...did all she could) waited while I backed up, wiped & installed a fresh iOS11 onto my iPhone. Guess what...I still got no VVM!! I am a long way from being happy tonight.
13,316
Sep 20 2017 | 8:09 pm EDT Rob Phillips

I spent 2-hours in my VZW store...where, btw every rep had VVM working on their iPhones...and spoke to two VZW senior tech support people, and two Apple support people...and did 10-12 hard resets on my phone before I left...and accomplished NOTHING. So I went home and called the Apple service rep " Maegan" who (to her credit, she was sweet & patient...did all she could) waited while I backed up, wiped & installed a fresh iOS11 onto my iPhone. Guess what...I still got no VVM!! I am a long way from being happy tonight.
I just got a carrier update. I wonder if it has anything to do with your voicemail issue.
862
Sep 20 2017 | 8:27 pm EDT TLD1

I just got a carrier update. I wonder if it has anything to do with your voicemail issue.
Nope, at least not for me anyway. I was asked to do the carrier update during my OS11 install today as well, and loaded it.
10
Sep 21 2017 | 1:35 pm EDT nogutsnoglory

I spent 2-hours in my VZW store...where, btw every rep had VVM working on their iPhones...and spoke to two VZW senior tech support people, and two Apple support people...and did 10-12 hard resets on my phone before I left...and accomplished NOTHING. So I went home and called the Apple service rep " Maegan" who (to her credit, she was sweet & patient...did all she could) waited while I backed up, wiped & installed a fresh iOS11 onto my iPhone. Guess what...I still got no VVM!! I am a long way from being happy tonight.
You may want to call VZW and have them check the details of your account. I did that last night and they said that my VVM was not turned on. The rep turned it on and I have my VVM back! This happened to me before where the VZW system randomly turned my VVM off.
862
Sep 21 2017 | 5:29 pm EDT TLD1

You may want to call VZW and have them check the details of your account. I did that last night and they said that my VVM was not turned on. The rep turned it on and I have my VVM back! This happened to me before where the VZW system randomly turned my VVM off.
Just got off the phone with yet another VZW tech dude "Jeremy" who, although he was exceptionally nice...did nothing at all for me.

I am still not recieving visual transcription of my voicemails...BUT now they are showing up in my Messages application. Seriously.

I am going to call "Meagan" at Apple Support tomorrow like she invited me to and see what Round 3 of this continuing saga brings.

Jeeeeeeeeeeeez...!!
7,551
Sep 21 2017 | 5:33 pm EDT nikkisharif

Just got off the phone with yet another VZW tech dude "Jeremy" who, although he was exceptionally nice...did nothing at all for me.

I am still not recieving visual transcription of my voicemails...BUT now they are showing up in my Messages application. Seriously.

I am going to call "Meagan" at Apple Support tomorrow like she invited me to and see what Round 3 of this continuing saga brings.

Jeeeeeeeeeeeez...!!
Wow! Keep us posted
1,809
Sep 21 2017 | 7:49 pm EDT doogald

I am still not recieving visual transcription of my voicemails...BUT now they are showing up in my Messages application. Seriously.
Ok, that's a feature of premium visual voicemail at Verizon, or the voicemail to text feature, both of which costs $2.99/month, and which you do NOT need. You just need the free "iPhone Visual Voicemail" feature on your plan.

See https://forums.imore.com/e?link=http...token=Wd0QvF1w

I am getting VVM on Verizon, and it comes with transcriptions, and I don't pay $2.99/month.

Are you prepaid Verizon, or do you have a normal Verizon postpaid plan, BTW? I have postpaid, and I wonder if things are different for prepaid?
322
Sep 21 2017 | 9:48 pm EDT Alex Rodriguez Jr.

I’ve had this issue happen to me with every beta build of iOS11 I received. I literally just call my voicemail, put in my PIN, listen to the first one, hang up, and it activates VVM.
119
Sep 21 2017 | 9:50 pm EDT decypher44

Same problem here. Toggled things off and on. Checked my network connections. Reset network connections. Hard reset. Nothing is working to fix this problem. Not a happy camper!
119
Sep 21 2017 | 10:06 pm EDT decypher44

Same problem here. Toggled things off and on. Checked my network connections. Reset network connections. Hard reset. Nothing is working to fix this problem. Not a happy camper!
Ok. I kept toggling airplane mode. I went to Siri and toggled the home button for Siri off and on. I called and left a message. Still nothing. Repeated the same steps again and now visual voicemail is back.

Freaking bizarre!
1
Sep 23 2017 | 5:49 pm EDT Sophus55

Try calling your voicemail and going into settings and activating expert mode, turned my vvm back on.
1
Sep 26 2017 | 12:00 pm EDT spootoo

I had the same problem. I am with AT&T and have an iPhone 6s, so that may make a difference. I typically turn Suri functions off because it drains the battery. After upgrading to IOS 11 I tried everything that I saw on the forums such as: Airplane mode on/off, reset, reset of ntwk settings. None of these worked. The key I found is to go to Settings> Suri & Search >turn on "Press Home for Siri". Then do a reset (hold home button and on/off button at the same time for 10 seconds). Once I did this, the visual voice mail worked again for me.

BTW, I went back in to the Siri & Search and turned that funtion off again. Visual voice mail still works...........Hope this helps you.

I'm with Verizon (iPhone 7) and this WORKED! I usually have Siri off as well, for battery life (plus I just have not been able to get her to ever understand anything I'm actually trying to say, despite the fact that as far as I know I have no accent whatsoever). That aside, after iOS 11 update my voicemail transcripts disappeared, and after using the quoted method just now it's back! Weird that it would be the Siri toggle, but whatever works...Thanks so much for this tip!
5,610
Sep 26 2017 | 2:09 pm EDT pkcable

I made this a Q&A AND non network specific since the "solution" seems to have worked for both a Verizon AND an AT&T person.
862
Sep 26 2017 | 5:19 pm EDT TLD1

I made this a Q&A AND non network specific since the "solution" seems to have worked for both a Verizon AND an AT&T person.
Well, the "solution" sure hasn't worked for THIS Verizon person. I just loaded the iOS 11.01 update...and it still doesn't work.
2
Oct 06 2017 | 4:33 pm EDT DonnaMeek

“I had the same problem. I am with AT&T and have an iPhone 6s, so that may make a difference. I typically turn Suri functions off because it drains the battery. After upgrading to IOS 11 I tried everything that I saw on the forums such as: Airplane mode on/off, reset, reset of ntwk settings. None of these worked. The key I found is to go to Settings> Suri & Search >turn on "Press Home for Siri". Then do a reset (hold home button and on/off button at the same time for 10 seconds). Once I did this, the visual voice mail worked again for me.

BTW, I went back in to the Siri & Search and turned that funtion off again. Visual voice mail still works...........Hope this helps you.“


Thank you! I had the same problem. I have come to depend on visual voicemail and was worried . I also had Siri turned off, and I turned it on and reset as you described, and my visual voicemail is back! Now I am going to turn Siri back off. I opened an account here just so I could reply and thank you. Best answer!
2
Oct 06 2017 | 4:37 pm EDT DonnaMeek

Thank you Shultgre! I had the same problem. I have come to depend on visual voicemail and was worried . I also had Siri turned off, and I turned it on and reset as you described, and my visual voicemail is back! Now I am going to turn Siri back off. I opened an account here just so I could reply and thank you. Best answer!
42
Oct 25 2017 | 8:13 am EDT kam2958

Sprint 6s - same problem. Never had Siri off tho. Turned off and back on, hard reset and I think working now. This site has really saved me. Thank you all
1
Nov 27 2017 | 2:35 pm EST Pauletronic

I had the same issue no visual voicemail but I’m on sprint, did carrier update resets, everything, all I had was “tap to call voicemail” went into Siri and search (I already had tap home for search on; so I turned off, than toggled airplane mode off and on” and all my voicemail noticificatioms came in as well as a bunch of other email notifications and some app notifications that I didn’t even realize I wasn’t getting: out the Siri back and all is fine. THANK YOU!

I had the same problem. I am with AT&T and have an iPhone 6s, so that may make a difference. I typically turn Suri functions off because it drains the battery. After upgrading to IOS 11 I tried everything that I saw on the forums such as: Airplane mode on/off, reset, reset of ntwk settings. None of these worked. The key I found is to go to Settings> Suri & Search >turn on "Press Home for Siri". Then do a reset (hold home button and on/off button at the same time for 10 seconds). Once I did this, the visual voice mail worked again for me.

BTW, I went back in to the Siri & Search and turned that funtion off again. Visual voice mail still works...........Hope this helps you.