1. Rafagon's Avatar
    I attempted to download a Music Video from my purchased list. The download failed, and now this pop-up keeps on poppping up. Neither of the buttons displayed seem to dismiss it; it keeps on coming back every 3-5 minutes. Im at my wits end and I need some help ASAP!

    My LTE cconnection was solid and unwavering, so its not an issue with the Internet connection.

    I want to dismiss once and for all these pop-ups.

    Thank you kindly for any help you can offer.

    As you can see in the screenshots below, its popping up while I use all of my apps. Help!!

    Need your help pronto!-img_4001.png
    Need your help pronto!-img_4002.png
    Need your help pronto!-img_4003.jpg
    [ATTACH=CONFIG]114572[/ATTACH
    ]Need your help pronto!-img_4005.jpg
    Need your help pronto!-img_4006.jpg
    Attached Thumbnails Need your help pronto!-img_4004.png  
    12-02-2016 01:42 PM
  2. phreddyl's Avatar
    Have you tried a hard reset? I personally would start there
    12-02-2016 01:49 PM
  3. Rafagon's Avatar
    Have you tried a hard reset? I personally would start there
    I had not until you mentioned it, but now I did.

    I waited 2-3 minutes and the pop-up is back!

    I tried it on a solid LTE connection and now I’m on a solid Wi-Fi connection.

    The following srreenshots werd taken after the hard reset. Even as I was in the Mail app sending the photos to my @me.com account, the dialog boxes appeared. It’s torture to get this damn pop-up all the time!

    Need your help pronto!-img_4007.jpg
    Need your help pronto!-img_4008.jpg

    Any and all suggestions appreciated!
    Last edited by Rafagon; 12-03-2016 at 07:34 AM.
    12-02-2016 01:58 PM
  4. Rafagon's Avatar
    Here’s a screenshot from Speedtest showing that I have a solid and fast Wi-Fi connection. So WTF isn’t it completing the downloads of the music videos?

    Attachment 114577

    This is so annoying! Both of the two available buttons in the pop-up window fail to stop the pop-up from coming back!!
    12-02-2016 02:07 PM
  5. TwitchyPuppy's Avatar
    Try "Reset Network Settings". That might help.
    Rafagon, Just_Me_D and firedept10 like this.
    12-02-2016 02:24 PM
  6. Quis89's Avatar
    You can't go in and cancel the download?
    Rafagon likes this.
    12-02-2016 03:19 PM
  7. Rafagon's Avatar
    Try "Reset Network Settings". That might help.
    It helped!! I had a little trouble finding my Wi-Fi password afterwards, but I found it and all is good. Thank you!
    Last edited by Rafagon; 12-03-2016 at 07:33 AM.
    Quis89 and TwitchyPuppy like this.
    12-02-2016 03:35 PM
  8. Rafagon's Avatar
    You can't go in and cancel the download?

    I tried the Done button several times and it did nothing. The pop-up just kept coming back after a couple of minutes. TwitchyPuppy’s idea fixed it!

    Thanks for your help
    12-02-2016 03:36 PM
  9. rdstryr's Avatar
    I tried the Done button several times and it did nothing. The pop-up just kept coming back after a couple of minutes. TwitchyPuppy’s idea fixed it!

    Thanks for your help
    He meant to go into the app where this download was initiated and cancel. Looks like it's a podcast, if it is go to podcast app and tap the stop button next to the episode/video.
    aximtreo likes this.
    12-02-2016 04:20 PM
  10. TwitchyPuppy's Avatar
    It helped!! I had a little trouble finding my Wi-Fi password but I found it and all is good. Thank you!
    Anytime!
    I had the issue before, so I thought the same solution would logically apply.
    It's like my phone had some sort of brain freeze and didn't know it was connected to the internet, anymore.

    So that's what I did and if it happens to you again, you'll know what to do
    emanwis and Rafagon like this.
    12-02-2016 06:19 PM
  11. emanwis's Avatar
    Thank you from me as well. I just came to the forum tonight looking for an answer to the same issue. I was downloading my music on my new 7 Plus and kept getting those popups for the same 4 music videos.
    firedept10 likes this.
    12-02-2016 11:57 PM
  12. Jezza23's Avatar
    What if you tried resetting your ID account?
    12-03-2016 07:37 AM
  13. SwitchBeach's Avatar
    What if you tried resetting your ID account?
    What do you mean by "resetting your ID account"?
    12-03-2016 01:37 PM
  14. Jezza23's Avatar
    I meant to log out of all Apple IDs
    12-06-2016 08:20 AM

Similar Threads

  1. How to sync your iPhone, iPad, or iPod with Windows 10
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 12-02-2016, 01:12 PM
  2. Need repair of Fitbit, Out of Warranty
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 12-02-2016, 10:43 AM
  3. How to rescue your Mac from malware corruption
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 12-02-2016, 07:12 AM
  4. Replies: 1
    Last Post: 12-01-2016, 08:13 PM
  5. Replies: 1
    Last Post: 12-01-2016, 08:03 PM
LINK TO POST COPIED TO CLIPBOARD