1. songbird's Avatar
    I noticed that my iPhone is currently showing duplicate videos on some movies. Is there anyway to fix this? One shows as downloaded and one will show on the Cloud. This has happened on my 6S Plus, but just yesterday everything was normal on my 7 Plus. Woke up this morning to seeing duplicate videos on some movies.



    Thanks in advance for any tips or advice!
    11-23-2016 10:00 AM
  2. vilacaisawesome's Avatar
    I would try to sign out of the iTunes & App Store settings and sign back in, to see if it would refresh that page.
    11-24-2016 10:57 AM
  3. songbird's Avatar
    I would try to sign out of the iTunes & App Store settings and sign back in, to see if it would refresh that page.
    That fixed it! Thank you! It just became annoying when the little ones would want to watch a movie and select the duplicate in the cloud. I hope I don't have to keep doing this. It's not that annoying, just sometimes inconvenient. Thank you again!
    11-24-2016 06:19 PM
  4. vilacaisawesome's Avatar
    You're welcome, just glad it worked! It shouldn't continue to happen, but if it does, you might want to report it to Apple Support to see if they have any more permanent solution or just send some feedback to Apple on their website if you don't feel going through the hassle of contacting technical support.
    11-26-2016 10:03 AM

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