1. Perry_Orne's Avatar
    I discovered this morning that I can't download new items from the app store unless I reset my devices network information. When I click on the "get" button it goes to "install" then when I click "install" it goes to the spinning image for a brief time and then back to "get". The app never gets downloaded. Here's what I've tried:

    - Reset network router and modem
    - Reset iphone network connection information (Happens for both iphone and ipad tied to my appleid)
    - Reset ipad network connection information (Happens for both iphone and ipad tied to my appleid)
    - Rebooted both iphone and ipad - several times for different tests
    - Test another iphone on the same wifi network - worked fine - uses a different appleid
    - Seems to work for a few minutes or the first connection - then issue reappears
    - Connecting to the itunes store using my mac and managing my account works fine

    I'll be trying a different wifi network later today.

    Other ideas on things to check/try?
    10-23-2016 02:09 PM
  2. lightning8888's Avatar
    I discovered this morning that I can't download new items from the app store unless I reset my devices network information. When I click on the "get" button it goes to "install" then when I click "install" it goes to the spinning image for a brief time and then back to "get". The app never gets downloaded. Here's what I've tried:

    - Reset network router and modem
    - Reset iphone network connection information (Happens for both iphone and ipad tied to my appleid)
    - Reset ipad network connection information (Happens for both iphone and ipad tied to my appleid)
    - Rebooted both iphone and ipad - several times for different tests
    - Test another iphone on the same wifi network - worked fine - uses a different appleid
    - Seems to work for a few minutes or the first connection - then issue reappears
    - Connecting to the itunes store using my mac and managing my account works fine

    I'll be trying a different wifi network later today.

    Other ideas on things to check/try?
    Are you on a Beta or General Public release of iOS?
    10-23-2016 02:37 PM
  3. Perry_Orne's Avatar
    I am on the general public release.

    I tried it while i was at the Apple store a little while ago and things worked fine.

    So the common threads at this point are:

    - My ipad or iphone
    - My network
    - My appleid

    Thoughts or ideas?
    10-23-2016 06:28 PM
  4. Perry_Orne's Avatar
    Well, as embarrassing as this is...the problem is now gone.
    10-23-2016 07:18 PM
  5. Rob Phillips's Avatar
    Well, as embarrassing as this is...the problem is now gone.
    Awesome! There's absolutely nothing wrong with problems fixing themselves. There can be so many points of breakdown. Glad it's fixed.
    10-23-2016 08:01 PM

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