1. kalel715's Avatar
    Hello all. I updated to iOS 10 via iTunes, as I downgraded from the beta, and now all of my text replacements are missing. I tried signing out and back in of iCloud. Rebooting the phone. Nada. I feel like this has happened before. Does anyone have any suggestions? I use this feature all of the time.

    Thanks in advance
    joelmw likes this.
    09-13-2016 06:28 PM
  2. robertk328's Avatar
    You can go to settings -> iCloud and turn off iCloud Drive. Turn it back on and they should come back.

    I had the same thing happen
    Craig likes this.
    09-13-2016 06:30 PM
  3. kalel715's Avatar
    Thank you for the feedback. And tried that too and had no luck. 😩
    joelmw likes this.
    09-13-2016 07:02 PM
  4. Tartarus's Avatar
    I had that same issue too a while ago.
    There is no getting them back. You'll have to add them back manually.
    Which reminds me, I just took screenshots of all my text replacements, just to be sure I will be able to add them all back if god forbid the same happened to me again.
    Just_Me_D likes this.
    09-13-2016 07:07 PM
  5. robertk328's Avatar
    Thank you for the feedback. And tried that too and had no luck.
    OK, try signing out of iCloud and back in again. Do you have any other devices that they may have sync'd to? Then you can verify if they're still on your account.

    I lost them in both my phone and laptop and disabling and re-enabling of iCloud Drive got them back in both cases.
    09-13-2016 07:44 PM
  6. kalel715's Avatar
    I do have them on my mac and iPad. I'm leery of deleting them though. Are you saying to turn off/on iCloud Drive on another device to see if it will jog something?
    09-14-2016 02:38 AM
  7. robertk328's Avatar
    I do have them on my mac and iPad. I'm leery of deleting them though. Are you saying to turn off/on iCloud Drive on another device to see if it will jog something?
    Definitely don't delete them on the devices that have them. I just know that toggling iCloud drive on devices that DON'T have them. helped bring them back.

    on your iPhone, if you go to the text replacement in settings, do they show up or are they just not working?
    09-14-2016 06:07 AM
  8. Matthew110607's Avatar
    I have the same issue and Apple Tech Support level 2 is absolutely unable to help
    09-14-2016 01:52 PM
  9. njlx2016's Avatar
    I did a clean install of iOS 10 - which was a nightmare, I should have just stuck with the GM candidate that I already had installed- and my keyboard shortcuts aren't syncing between my Mac (with Sierra) and phone. I have tried every single troubleshooting step regarding this issue.

    This seems to be a transient issue with iOS, I have experienced it in the past with 9.x and I'm currently experiencing it. In the past, if I just wait a few days they'll magically begin to sync. I don't have a lot of shortcuts but it would be nice to not worry about them not syncing.
    09-14-2016 02:20 PM
  10. ghostface147's Avatar
    Hello all. I updated to iOS 10 via iTunes, as I downgraded from the beta, and now all of my text replacements are missing. I tried signing out and back in of iCloud. Rebooting the phone. Nada. I feel like this has happened before. Does anyone have any suggestions? I use this feature all of the time.

    Thanks in advance
    Out of curiosity, what did you replace text with?
    09-14-2016 02:35 PM
  11. njlx2016's Avatar
    Out of curiosity, what did you replace text with?
    I use text replacement so that my phone never corrects to "ducking" or "shot"

    I also have a shortcut that when I type "@@" it types my email address for me. I do the same for my phone number with "##"
    joelmw likes this.
    09-14-2016 04:25 PM
  12. Matthew110607's Avatar
    I use text replacement so that my phone never corrects to "ducking" or "shot"

    I also have a shortcut that when I type "@@" it types my email address for me. I do the same for my phone number with "##"
    I literally have at least a thousand shortcuts. Or had I should say.

    Acronyms emails even myadd that has my full address.
    joelmw likes this.
    09-14-2016 04:27 PM
  13. njlx2016's Avatar
    I fixed mine by turning off iCloud Drive and rebooting my Mac, then turning iCloud Drive back on.

    After rebooting and then turning iCloud Drive back on, the shortcuts from my Mac synced to my phone (read: the shortcuts on my phone were overwritten) and they seemed to be syncing back and forth now.

    I think the key is rebooting your devices.
    09-14-2016 04:32 PM
  14. Matthew110607's Avatar
    I tried to reboot but it didn't work. The issue isn't me syncing across devices it's just that I ha no shortcuts.
    09-14-2016 04:34 PM
  15. njlx2016's Avatar
    fwiw, you can export you text substitutions to a file... I just learned this myself.

    This won't help you get your shortcuts back but it will prevent issues in the future.

    https://support.apple.com/en-us/HT204006
    09-14-2016 04:40 PM
  16. Matthew110607's Avatar
    my concern is on an iPhone so that doesn't help.
    joelmw likes this.
    09-14-2016 04:42 PM
  17. robertk328's Avatar
    my concern is on an iPhone so that doesn't help.
    Did you try the other items?
    -turn off iCloud Drive and then turn back on
    -sign out of iCloud and back in again
    09-14-2016 05:27 PM
  18. Matthew110607's Avatar
    Yup tried all that. Turned off rebooted turned on. Turned on and off without rebooting etc.
    09-14-2016 05:34 PM
  19. kalel715's Avatar
    Oh. That's a good idea. Maybe I can get those to go back into iCloud that way.
    09-15-2016 04:13 PM
  20. kalel715's Avatar
    Exactly my though. It's happened in several releases. I had to do a clean install too. Other iCloud devices have been wonky after update to iOS 10. A server issue from apple perhaps.
    maximusaurelius likes this.
    09-15-2016 04:14 PM
  21. kalel715's Avatar
    I have all sorts of shortcuts I use for phrases that I uses often.
    09-15-2016 04:15 PM
  22. kalel715's Avatar
    I've tried all of that either. Argh. So frustrating.
    09-15-2016 04:30 PM
  23. robertk328's Avatar
    Oh. That's a good idea. Maybe I can get those to go back into iCloud that way.
    Exactly my though. It's happened in several releases. I had to do a clean install too. Other iCloud devices have been wonky after update to iOS 10. A server issue from apple perhaps.
    I have all sorts of shortcuts I use for phrases that I uses often.
    I've tried all of that either. Argh. So frustrating.
    You really need to use the quote feature so we know what you're referring to
    09-15-2016 08:53 PM
  24. Matthew110607's Avatar
    This issue is being reported at the apple communities as well, no working solution. I spent over an hour on the phone with level2 tech that swore he knew how to fix it (restoring the phone from a backup) but I told him that wasn't going to work. He told me to give him credit. I told him sure. I knew it wouldn't work, and it didn't.
    robertk328 and joelmw like this.
    09-15-2016 08:54 PM
  25. robertk328's Avatar
    This issue is being reported at the apple communities as well, no working solution. I spent over an hour on the phone with level2 tech that swore he knew how to fix it (restoring the phone from a backup) but I told him that wasn't going to work. He told me to give him credit. I told him sure. I knew it wouldn't work, and it didn't.
    Good to know -- hope you get them back soon.
    09-15-2016 09:08 PM
47 12

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