Craig
Well-known member
That is what my daughter is going through now. She can't seem to do anything with the phone connected to iTunes. Any suggestions to help get her restored to iOS 9 then try again..
Plug your device into your computer with a USB cable.
Turn off the device.
Hold the Power button for 3 seconds.
Hold the Home and Power buttons for 10 seconds.
Release the Power button but keep holding the Home button.
After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.