1. iMore.com's Avatar
    Following the launch of the iPhone 11, a discussion thread over on Apple Support is gaining significant traction over claims that the iPhone 11's screen seems to be particularly prone to scratching.

    Full story from the iMore Blog...
    10-05-2019 10:51 AM
  2. Just_Me_D's Avatar
    Following the launch of the iPhone 11, a discussion thread over on Apple Support is gaining significant traction over claims that the iPhone 11's screen seems to be particularly prone to scratching.

    Full story from the iMore Blog...
    No one wants to take responsibility for their own actions anymore. What a pity. It’s Apple’s fault that they’ve scratched the display of their new iPhone. SMH!

    There are cases and screen protectors to purchase for the sole purpose of protecting the iPhone from sustaining minor scratches and damages.

    I suppose I should blame BMW for not making my car immune to bugs and debris.
    10-05-2019 11:06 AM
  3. Spencerdl's Avatar
    No one wants to take responsibility for their own actions anymore. What a pity. It’s Apple’s fault that they’ve scratched the display of their new iPhone. SMH!

    There are cases and screen protectors to purchase for the sole purpose of protecting the iPhone from sustaining minor scratches and damages.

    I suppose I should blame BMW for not making my car immune to bugs and debris.
    EXACTLY this. Seriously people, it's not Apple's fault for the mistreatment of YOUR iPhone unless when you opened the box it had these flaws.
    10-05-2019 11:17 AM
  4. Just_Me_D's Avatar
    EXACTLY this. Seriously people, it's not Apple's fault for the mistreatment of YOUR iPhone unless when you opened the box it had these flaws.
    I get that their upset about sustaining g scratched to their shiny new iPhone, but to blame Apple for it is straight up ridiculous. How many times must people be reminded that glass is “glass”. It can be scratched, cracked and broken, but it’s up to the owner for keeping those things from happening. If my windshield can get cracked from flying debris then an iPhone display can get scratched from putting it in contact with items that can cause scratches.

    It’s not rocket science, people. Yet, we read about these complaints every year. [sigh]
    Spencerdl likes this.
    10-05-2019 11:26 AM
  5. TgeekB's Avatar
    While I agree people should take responsibility and probably use a screen protector, let’s not immediately (as usual) attack these users just to back Apple at every turn. Let’s get facts first.
    Are the screens more susceptible to scratches based on what the iMore article says? Could it be a screen manufacturing fault?
    Give it some time and I’m sure we’ll know the truth.
    10-05-2019 11:29 AM
  6. Just_Me_D's Avatar
    While I agree people should take responsibility and probably use a screen protector, let’s not immediately (as usual) attack these users just to back Apple at every turn. Let’s get facts first.
    Are the screens more susceptible to scratches based on what the iMore article says? Could it be a screen manufacturing fault?
    Give it some time and I’m sure we’ll know the truth.
    No sir! I am not defending Apple. I am simply not going to blame Apple for damages I’ve caused. It doesn’t matter if the display is more susceptible to scratches or not. It’s still ‘glass’ and it’s still my responsibility for keeping it protected from scratches and other damages as best as I can.

    Screen manufacturers fault? I doubt it! I literally just took my fingernail and quickly slid it back and forth multiple times over my display and it did not scratch. Am I stupid enough to take a coin or some keys and do the same thing? Um, No!

    Year after year, many of the complaint are the same. They put the device in their pockets. What they don’t say is what was in the same pocket with the device or that they sat with the device in their pocket and the stiff threading or clothing material had enough pressure to cause the scratches. It is still not Apple’s fault or the glass manufacturer’s.
    taz323, Tartarus and FFR like this.
    10-05-2019 11:39 AM
  7. TgeekB's Avatar
    No sir! I am not defending Apple. I am simply not going to blame Apple for damages I’ve caused. It doesn’t matter if the display is more susceptible to scratches or not. It’s still ‘glass’ and it’s still my responsibility for keeping it protected from scratches and other damages as best as I can.

    Screen manufacturers fault? I doubt it! I literally just took my fingernail and quickly slid it back and forth multiple times over my display and it did not scratch. Am I stupid enough to take a coin or some keys and do the same thing? Um, No!

    Year after year, many of the complaint are the same. They put the device in their pockets. What they don’t say is what was in the same pocket with the device or that they sat with the device in their pocket and the stiff threading or clothing material had enough pressure to cause the scratches. It is still not Apple’s fault or the glass manufacturer’s.
    That’s you. One person in the world! You cannot objectively make a factual decision based on your experience alone. I see this all the time. It may end up being true, that some people are abusing their phones, but we don’t know yet. Even the iMore article states the newer screens may be more susceptible to scratches. Hoss was about we wait and see?
    10-05-2019 11:57 AM
  8. Just_Me_D's Avatar
    That’s you. One person in the world! You cannot objectively make a factual decision based on your experience alone. I see this all the time. It may end up being true, that some people are abusing their phones, but we don’t know yet. Even the iMore article states the newer screens may be more susceptible to scratches. Hoss was about we wait and see?
    True, but I’m not saying that those people are ‘abusing’ their iPhones. Still, as you wish, we’ll wait.
    10-05-2019 12:00 PM
  9. TgeekB's Avatar
    True, but I’m not saying that those people are ‘abusing’ their iPhones. Still, as you wish, we’ll wait.
    Putting your phone in your pocket with your keys, in my humble opinion, would be abusing it. Having nothing in your pocket and the stitching of your pocket scratches it? Then I have questions about the screen.
    That’s just my opinion and in no way some official definition of “abuse”.
    10-05-2019 12:03 PM
  10. Spencerdl's Avatar
    That’s you. One person in the world! You cannot objectively make a factual decision based on your experience alone. I see this all the time. It may end up being true, that some people are abusing their phones, but we don’t know yet. Even the iMore article states the newer screens may be more susceptible to scratches. Hoss was about we wait and see?
    I disagree. Once I purchase my device/product, it's my responsibility to maintain it not Apples regardless of how fragile it might be. When I purchase a Vase (extremely fragile) the company/manufacture is not responsible. Let's not continue to blame others for our own shortcoming as this is what's wrong with the world now in my honest opinion. Apple does us a favor by making the screens less susceptible to scratches, but consumers make the final decision to purchase.
    FFR and Just_Me_D like this.
    10-05-2019 12:29 PM
  11. DarkKnight08's Avatar
    That’s you. One person in the world! You cannot objectively make a factual decision based on your experience alone. I see this all the time. It may end up being true, that some people are abusing their phones, but we don’t know yet. Even the iMore article states the newer screens may be more susceptible to scratches. Hoss was about we wait and see?
    Well, based on the independent scratch tests I’ve seen on line the 11 falls exactly where Apple claims as far as scratching. Also, look at the picture in the iMore article. It looks like someone took a drill to that screen. I’d like to know what was in his pocket with that phone. What did he have in there, a honey badger?
    Just_Me_D likes this.
    10-05-2019 12:51 PM
  12. TgeekB's Avatar
    I disagree. Once I purchase my device/product, it's my responsibility to maintain it not Apples regardless of how fragile it might be. When I purchase a Vase (extremely fragile) the company/manufacture is not responsible. Let's not continue to blame others for our own shortcoming as this is what's wrong with the world now in my honest opinion. Apple does us a favor by making the screens less susceptible to scratches, but consumers make the final decision to purchase.
    I knew you would disagree but I will make my own comments and stick by them.
    10-05-2019 01:49 PM
  13. Tartarus's Avatar
    I knew you would disagree but I will make my own comments and stick by them.
    I can only agree with you if the iPhone 11 is more prone to scratching compared to the previous iPhone versions. If under the same circumstances the iPhone 11 scratches the same or more than an iPhone XS, then yes, Apple made a false statement and should be held accountable.
    But if the iPhone 11 scratches less or is harder to get scratched, than those complainers have no ground for complaining and should be told so by other people.

    But then again, even if Apple said that it wouldn’t scratch under any circumstances, people shouldn’t have taken Apples word for it.
    10-05-2019 01:56 PM
  14. TgeekB's Avatar
    I can only agree with you if the iPhone 11 is more prone to scratching compared to the previous iPhone versions. If under the same circumstances the iPhone 11 scratches the same or more than an iPhone XS, then yes, Apple made a false statement and should be held accountable.
    But if the iPhone 11 scratches less or is harder to get scratched, than those complainers have no ground for complaining and should be told so by other people.

    But then again, even if Apple said that it wouldn’t scratch under any circumstances, people shouldn’t have taken Apples word for it.
    I’m not saying Apple is lying.

    Read the article from at the top of the page. Remember, it’s from iMore, not some individual who is trying to hate on iPhone. I imagine iMore posts these articles so we can have intelligent conversations about them. The article states “Having said that, Apple's iPhones in recent years have tended toward being more shatter resistant, which can sometimes mean compromising how resistant the screen is to scratching. It remains to be seen whether these reports fall into the category of previous launch complaints, or whether there is something more significant afoot.”

    Thus my comment let’s wait and see before automatically blaming the users. Glass scratches but we all know products can be defective also. Some people on here want to defend Apple so badly that we can’t even have a civil conversation.
    10-05-2019 02:59 PM
  15. Tartarus's Avatar
    I’m not saying Apple is lying.

    Read the article from at the top of the page. Remember, it’s from iMore, not some individual who is trying to hate on iPhone. I imagine iMore posts these articles so we can have intelligent conversations about them. The article states “Having said that, Apple's iPhones in recent years have tended toward being more shatter resistant, which can sometimes mean compromising how resistant the screen is to scratching. It remains to be seen whether these reports fall into the category of previous launch complaints, or whether there is something more significant afoot.”

    Thus my comment let’s wait and see before automatically blaming the users. Glass scratches but we all know products can be defective also. Some people on here want to defend Apple so badly that we can’t even have a civil conversation.
    We’re good. I understand you and you understand me.
    I wouldn’t say those people are defending Apple to a fault, but they’re simply asking for common sense to prevail, above pot stirring and cheap thrills from attention seekers.
    Apple is one of the biggest and might I add, successful companies of the world. People throw more mud at it than to other companies. Some people on this forum are just tired of that.
    10-05-2019 03:10 PM
  16. TgeekB's Avatar
    We’re good. I understand you and you understand me.
    I wouldn’t say those people are defending Apple to a fault, but they’re simply asking for common sense to prevail, above pot stirring and cheap thrills from attention seekers.
    Apple is one of the biggest and might I add, successful companies of the world. People throw more mud at it than to other companies. Some people on this forum are just tired of that.
    I get it, trust me.
    I use both iPhone and Android. Mostly iPhone but I’m one of those people who get bored once in a while so I use something different for a few weeks. It also helps me to understand why I prefer iPhone after all. It works best for me.

    The same thing happens on Android Central. Rabid “fans” calling iPhone users sheep, lazy, etc. I always jump in and attempt to redirect those ridiculous claims also. They claim they are looked down upon by iPhone users so they have to defend Google.

    All I’m saying about the above article is let’s not draw conclusions before the jury has been picked or the evidence analyzed.

    Enjoy your day everyone and thanks for understanding @Tartarus.
    Tartarus likes this.
    10-05-2019 03:25 PM
  17. Ledsteplin's Avatar
    I’m not saying Apple is lying.

    Read the article from at the top of the page. Remember, it’s from iMore, not some individual who is trying to hate on iPhone. I imagine iMore posts these articles so we can have intelligent conversations about them. The article states “Having said that, Apple's iPhones in recent years have tended toward being more shatter resistant, which can sometimes mean compromising how resistant the screen is to scratching. It remains to be seen whether these reports fall into the category of previous launch complaints, or whether there is something more significant afoot.”

    Thus my comment let’s wait and see before automatically blaming the users. Glass scratches but we all know products can be defective also. Some people on here want to defend Apple so badly that we can’t even have a civil conversation.
    Fanboys will be Fanboys. For some, Apple can do no wrong.
    There's too much we don't know yet. Are there considerably more complaints about the iPhone 11 screen scratches than any of the previous iPhones? Were users simply more careless, because of how Apple pushed the screens as the most durable ever? I had my first 6s Plus over 3 years with not a single scratch. I didn't use a screen protector. Had I upgraded to the iPhone 11, and suddenly started seeing scratches under the same use habits, yeah, I'd have been upset.
    10-05-2019 03:35 PM
  18. TgeekB's Avatar
    Fanboys will be Fanboys. For some, Apple can do no wrong.
    There's too much we don't know yet. Are there considerably more complaints about the iPhone 11 screen scratches than any of the previous iPhones? Were users simply more careless, because of how Apple pushed the screens as the most durable ever? I had my first 6s Plus over 3 years with not a single scratch. I didn't use a screen protector. Had I upgraded to the iPhone 11, and suddenly started seeing scratches under the same use habits, yeah, I'd have been upset.
    Well said.
    Thank you for clearly verbalizing what I (poorly) intended to.
    Last edited by TgeekB; 10-05-2019 at 07:19 PM.
    DarkKnight08 likes this.
    10-05-2019 03:37 PM
  19. kataran's Avatar
    10-06-2019 12:10 AM
  20. FFR's Avatar


    A curved scratch on the screen?

    No idea how the user accomplished that, But that’s certainly not from anyone’s pocket.
    DarkKnight08 likes this.
    10-06-2019 03:48 AM
  21. Golurk's Avatar
    No one wants to take responsibility for their own actions anymore. What a pity. It’s Apple’s fault that they’ve scratched the display of their new iPhone. SMH!

    There are cases and screen protectors to purchase for the sole purpose of protecting the iPhone from sustaining minor scratches and damages.

    I suppose I should blame BMW for not making my car immune to bugs and debris.
    I agree. Way too many users blame phone manufacturers like Apple or Samsung for the phone breaking when they drop them etc. I’ve seen quite a few comments like this on AC as well.

    If the phone is already damaged upon opening the box, it could be Apple’s fault or the delivery company...there could be many reasons as to why the phone is scratched.
    Just_Me_D likes this.
    10-06-2019 06:12 AM
  22. Rob Phillips's Avatar
    I agree that neglect likely played a part in some of these claims but there has also been a spike in units delivered with scratches already on them. Mine was one of them. I opened the box, peeled off the plastic, and there was already a scratch across the front of the display. When I reported it to the Apple Store the manager told me they’ve been seeing a ton of returns claiming units came with scratches already on them. It seems to me that there’s been an issue at some point in the manufacturing process.
    Yes, it’s the user’s responsibility to take care of their devices but if Apple is claiming this is the strongest glass ever put on an iPhone it is perfectly reasonable that someone could do what they’ve always done with their phones and expect the display not to scratch. There are always going to people who mistreat their stuff and refuse to take responsibility for it but a sudden spike in reports of scratching isn’t normal. Sometimes Apple messes things up. It’s okay to admit that.
    reeneebob, TgeekB, wenrob and 1 others like this.
    10-06-2019 06:50 AM
  23. Wotchered's Avatar
    I really don’t understand this thread, why would you not put a screen protector on your phone ?
    The minimalists who like the object enough to want to use it as it was made, I can understand, maybe. This of course means treating an object,a thing, as if it were a newborn infant of your own blood, and anything bad that happens to it is your own fault.
    On the other hand, normal people usually take care of their possessions, particularly if they are prone to damage.
    Surely allowing damage to a known fragile object and then complaining about it’s manufacture is a form of attention seeking ?
    Spencerdl and Just_Me_D like this.
    10-06-2019 07:32 AM
  24. reeneebob's Avatar
    My launch day was damaged and scratched out of the box. That is something I complained to Apple about and I should have my replacement this week.

    I have AppleCare and don’t use screen protectors or cases most of the time. If it gets scratched, I will NOT complain to Apple about that. That’s a choice I make.

    Just saying.
    10-06-2019 08:18 AM
  25. reeneebob's Avatar
    I agree that neglect likely played a part in some of these claims but there has also been a spike in units delivered with scratches already on them. Mine was one of them. I opened the box, peeled off the plastic, and there was already a scratch across the front of the display. When I reported it to the Apple Store the manager told me they’ve been seeing a ton of returns claiming units came with scratches already on them. It seems to me that there’s been an issue at some point in the manufacturing process.
    Yes, it’s the user’s responsibility to take care of their devices but if Apple is claiming this is the strongest glass ever put on an iPhone it is perfectly reasonable that someone could do what they’ve always done with their phones and expect the display not to scratch. There are always going to people who mistreat their stuff and refuse to take responsibility for it but a sudden spike in reports of scratching isn’t normal. Sometimes Apple messes things up. It’s okay to admit that.
    You saw my pics. Those were more than scratched on mine, they were damn GOUGES, but the overlay was pristine.

    There were definitely manufacturing issues.
    TgeekB likes this.
    10-06-2019 08:21 AM
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