1. iMore.com's Avatar
    Luke Kurtis was a devout Apple user for nearly 15 years, but one day, thanks to iTunes card that was stolen (not by him), he was locked out of his Apple account and a two-month nightmare ensued.Getting locked out of your Apple account can turn into quite an ordeal

    Full story from the iMore Blog...
    08-14-2019 11:51 AM
  2. Lee_Bo's Avatar
    Getting locked out of your Apple account can turn into a nightmare
    This isn't really an Apple issue as it is a technology one.
    He continued to do that by scooping up discounted iTunes cards through third-party sellers. However, one such purchase led to him being locked out of his account because it was a stolen card.
    The moral of the story, according to Kurtis, is not to cast blame on Apple. This was an incident with Apple at the forefront, but the same thing can happen with any other companies the dabbles in cloud services like Google, Microsoft, Amazon, Sony, Samsung, and countless others.
    Sorry to be the Grumpy Old Man, but if you buy discounted iTunes cards from third-party resellers, NO MATTER HOW REPUTABLE THEY ARE, you run the chance of getting burned.
    08-14-2019 01:57 PM
  3. Golurk's Avatar
    “The moral of the story, according to Kurtis, is not to cast blame on Apple. This was an incident with Apple at the forefront, but the same thing can happen with any other companies the dabbles in cloud services like Google, Microsoft, Amazon, Sony, Samsung, and countless others.”

    Obviously iMore would take care to emphasise that it’s not Apple’s fault, being a pro-Apple site. It could happen to others with other companies. But since we’re doing this in a case by case basis, the way Apple treated one of their long-term faithful customers is disgraceful. There is no excuse for such dismissive attitudes towards their customers.

    What iMore didn’t mention was that Luke Kurtis also mentioned this:

    “I’m not making any hasty decisions, but when it comes time to upgrade my phone, I’m likely going to try out an Android. After what’s happened with Apple, I want to engage in a bit of digital independence and not tie myself to a single company’s ecosystem. And perhaps after 11 years of using an iPhone, that’s not the worst idea.”

    This is the full article by Kurtis himself:

    https://apple.news/AXGbHIG_zSZSqWNOR2YXAuA
    08-17-2019 05:13 AM
  4. Just_Me_D's Avatar
    This is a case of poor lower management and rigid security protocols without someone taking the initiative or having fear to make a judgment call to reinstate the man’s account. This can happen pretty much anywhere.
    Lee_Bo, dmoskaluk and joemd60 like this.
    08-17-2019 08:27 AM
  5. Lee_Bo's Avatar
    This is a case of poor lower management and rigid security protocols without someone taking the initiative or having fear to make a judgment call to reinstate the man’s account. This can happen pretty much anywhere.
    Unfortunately in today's society, nobody wants to make a decision that could come back on them. Nobody wants to make a decision because they don't want to be held accountable.
    08-17-2019 08:49 AM
  6. Just_Me_D's Avatar
    Unfortunately in today's society, nobody wants to make a decision that could come back on them. Nobody wants to make a decision because they don't want to be held accountable.
    No doubt about it, sir. They want the big bucks, but then shun the responsibilities that come with the big bucks.
    Lee_Bo likes this.
    08-17-2019 09:10 AM
  7. Lee_Bo's Avatar
    No doubt about it, sir. They want the big bucks, but then shun the responsibilities that come with the big bucks.
    And that's what we have allowed to happen with today's society.
    08-17-2019 09:29 AM
  8. Golurk's Avatar
    This is a case of poor lower management and rigid security protocols without someone taking the initiative or having fear to make a judgment call to reinstate the man’s account. This can happen pretty much anywhere.
    I agree (I even said it could happen to others with other companies like Google/Samsung).

    But I wish iMore Blog had told the whole story instead of just the rough story and an emphasis on ‘it could happen to anyone’ which is true, but it seems to be selective journalism. The Quartz article is written by Kurtis himself and provides a much clearer picture of what happened and how it felt top be locked out of an ecosystem you rely so much on.
    08-17-2019 10:29 AM
  9. Just_Me_D's Avatar
    I agree (I even said it could happen to others with other companies like Google/Samsung).

    But I wish iMore Blog had told the whole story instead of just the rough story and an emphasis on ‘it could happen to anyone’ which is true, but it seems to be selective journalism. The Quartz article is written by Kurtis himself and provides a much clearer picture of what happened and how it felt top be locked out of an ecosystem you rely so much on.
    The iMore analog article did provide the link to the Quartz article for readers to select and read. If the reader chooses not to view the quartz article, it is not the fault of iMore. It simply gave a summary. Kurtis focused on the trouble he experienced whereas as iMore focused on what could happen.
    Annie_M and scruffypig like this.
    08-17-2019 12:43 PM
  10. dmoskaluk's Avatar
    Moral of the story - in today's 'litigious society' one principle above all is the IF one does nothing, one will do nothing wrong. All levels of most businesses today seem to lean that way, but in dealing with 'third party anything' one can easily wind up with no one backing or supporting you, at any level. Managers when in 'escalated circumstance' in a CYA mode can fall back on levels of protective jargon which simply ignore the old addage where "All it takes for the triumph of evil is for good men to do nothing". That principle should be heralded in any 'introduction to management' protocol - BUT remember, managers are managed by managers.
    scruffypig and Lee_Bo like this.
    08-17-2019 01:09 PM

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