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  1. Smply_Rckless's Avatar
    Has anyone had to deal with otterbox replacing a broken case & how did it turn out ? I recently broke my otterbox commuter case by attempting to remove it & the plastic piece snapped in half. I was told they'll send me a new one if I submit a picture of my full name, address & the damaged case in which I did so. Will I have to pay the full price of the case, shipping & etc. ? If so, it'll be easier to just go buy a new one. I also heard they'll send me a new one for free.

    Tapatalk'n On The  IPhone 6+
    Last edited by Smply_Rckless; 03-09-2015 at 04:07 AM. Reason: Otterbox Replacement
    03-09-2015 04:07 AM
  2. zerog46's Avatar
    I've done this and never had to pay anything. They send you a new one out. I've also never had to return the old one they just told me to keep it.

    Sent from my iPhone using Tapatalk
    03-09-2015 06:48 AM
  3. HAWK's Avatar
    I've never broken an otterbox but I hear their warranty department is great

    Sent from my  iPhone 6 Plus
    03-09-2015 01:00 PM
  4. Smply_Rckless's Avatar
    They're sending me a new plastic back cover piece. Probably the best customer service I've had in awhile.

    Tapatalk'n On The  IPhone 6+
    03-09-2015 08:41 PM

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