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Apple Retail is reportedly in the process of overhauling its Genius Bar experience. In a bid to better serve customers, starting from the week of March 9, a new initiative dubbed "Concierge" will be rolled out to replace walk-in appointments. The program involves Apple Store employees using an algorithm-driven iPad app to provide priority-assessed wait times for a customer's query.
Full story from the iMore Blog...02-23-2015 10:40 PM
Apple reportedly rolling out significant changes to Genius Bar
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