1. UcanC's Avatar
    Hi, The Case which I will try to discuss in here is based on my work and private experience, I'm little more then basic Apple devices and software user and I've been dealing with described below issue several times.

    - Find My iPhone option is designed to FIND THE IPHONE as I presume?

    So, if I will Find One and I will call the Apple CS to ask them to contact the owner of the device, which is locked under FMI to some ones Apple ID, I will get the answer from Apple so they CAN NOT contact OWNER because of privacy policy, even if I am in possession of HIS/HER device which I would like to return?!!!!

    From my subjective point of view its completely illogic,
    Theoretically if I will lost my device or sold it forgetting to remove all my accounts I would like to see email from Apple informing me that someone has my sold/lost/stolen device and I can take the action from there.( removing device from acc or having a chance to get device (MY DATA) returned to me, contacting police, insurer etc.)
    Millions of people are chasing down Apple phone CS wasting both of they time to try to remove somebody's Apple ID to activate the device.
    Most of them are getting frustrated and fooled later on by fake activation/unlock/bypass expensive scamming sites.
    Once they are fooled and drained the wallets they will give up and turn to other devices.

    I'm not about anything related to some legal issues with device, just let the people talk.
    It can be automate system easy to run. Type Your IMEI or SERIAL on the web and system will send the email to the registered Apple acc. SIMPLE

    Why (like always) Apple can't save gooood few dollars on CS work on it and add ONE SIMPLE LINE to T&C of using FMI option like so If user activating this he/she agree to be contacted via phone/email by Apple in relation to this device? It will really make Find My iPhone works and I think most of Apple Users won't have any issue with contacting them in that kind of scenario? All this coming from my personal experience with Apple Customer Support where there are PEOPLE to help but they have NO OPTION to do it. They can see email address of previous owner in front of them and they can not do anything at all to let this person know about they sold/lost/stolen device. But hundreds of promotional/spamming emails being sent to same address every week?????
    Please correct me if I'm wrong,
    I would like to know what do YOU think about this.
    08-15-2014 06:58 PM
  2. zerog46's Avatar
    Sorry didn't read the whole post but it's not Apple's job to return a lost or stolen device. If you found my device after being lost or stolen and they gave you my info I would be pissed. Take the device to your local Police Department and they will handle it.
    08-15-2014 07:07 PM
  3. UcanC's Avatar
    Yes, You didnt read all.
    I was talking about easy way to get Apple to contact You, it should be up to You to contact person which has Your device.
    Police won't do much fro my experience, phone will never get back to the owner as they won't even call Apple , they can't even find which operator to call to ask about the device
    08-15-2014 07:17 PM
  4. SwitchBeach's Avatar
    Take the phone to the Apple Store and let them handle it. Calling Apple Customer Support is not the way to deal with a phone that you have found.
    08-15-2014 07:37 PM
  5. Ledsteplin's Avatar
    Again, it's not Apple's job to return lost or stolen merchandise or give information to someone. They did implement Find My iPhone. They did not have to do that. People need to learn to turn Find My iPhone and iMessage off before they sell or trade their phone. Buyers need to check the phone they buy to make sure there are no issues with it being locked or with accounts. Apple has recently made efforts to educate users about those issues. Privacy issues prevent Apple from doing as you suggest.
    08-15-2014 08:15 PM
  6. Just_Me_D's Avatar
    First of all, YOUR experience does NOT reflect the experiences of EVERYONE. Having said that, you are to contact local authorities if you find someone's iPhone. Demanding that Apple contact the owner is illogical. Let's say that I bought the device directly from Apple, but 2 months later, I wiped it clean and then sold it. The person who bought it from me (a complete stranger) has yet to sign in to the device with his Apple ID prior to losing it. What do you expect Apple to do? Let's say that the person used a gift card for purchases and has created an iCloud account. What do you expect Apple to do? They are in the business of providing products and services. They are not in the business of device search and rescue. Furthermore, you're not taking into account the people who have some type of insurance that would allow them to get a replacement device and therefore are not actively seeking their lost device. With that in mind, it is my opinion that Apple continue to do what they are currently doing in regard to lost and found iPhones. Attempts to locate an owner should be the "limited" responsibility of the finder, local law enforcement and/or the business on whose property the device was found.
    Last edited by JustMe'D; 08-16-2014 at 11:33 AM.
    anon4757448 likes this.
    08-15-2014 08:32 PM

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