05-24-2017 08:52 AM
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  1. JustMcKay's Avatar
    JustMcKay
    I had to create an Apple ID for my personnal phone but iMessage and Facetime seem stuck on: Waiting for activation...

    It's been about two hours and I restarted my phone without success.

    Anyone knows a solution before I contact Apple?

    Thanks,

    Justine
    02-19-2017 10:04 AM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Disable wifi, disable FaceTime and iMessage, restart your phone and enable FaceTime and iCloud again.
    Make sure you have cellular data enabled.
    Once FaceTime and iMessage is activated you can enable wifi again.
    aximtreo likes this.
    02-19-2017 10:08 AM
  3. JustMcKay's Avatar
    JustMcKay
    Is cellular data required for activation?
    02-19-2017 10:26 AM
  4. Tartarus's Avatar
    Tartarus
    Ambassador
    Yes. I don't know the exact reason, but it is required.
    02-19-2017 10:50 AM
  5. JustMcKay's Avatar
    JustMcKay
    That's strange. I tried all of that and it's still waiting for activation.
    02-19-2017 11:21 AM
  7. Tartarus's Avatar
    Tartarus
    Ambassador
    https://support.apple.com/en-us/HT201422

    Maybe this article will be helpful.
    Please let us know if you have your issue solved.
    02-19-2017 11:25 AM
  8. JustMcKay's Avatar
    JustMcKay
    Thanks for the link! I saw this: It might take up to 24 hours to activate iMessage and FaceTime.

    So I'll let it do its things and check on it tomorrow.
    Tartarus and aximtreo like this.
    02-19-2017 11:52 AM
  9. JustMcKay's Avatar
    JustMcKay
    Still pending activation...
    I didn't have this issue on my iPad and MacBook.
    02-20-2017 01:57 PM
  10. SwitchBeach's Avatar
    SwitchBeach
    Have you contact Apple support?
    02-20-2017 02:40 PM
  11. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Apple Support
    http://expresslane.apple.com/

    Website
    https://forums.imore.com/e?link=http...token=McfFyiKL

    iPhone Support
    https://support.apple.com/iphone

    Apple Support Number:
    (800) 275-2273
    aximtreo likes this.
    02-20-2017 02:55 PM
  12. JustMcKay's Avatar
    JustMcKay
    Thank you for that! It's been escalated since they don't know what's wrong (blaming my carrier).
    02-20-2017 05:21 PM
  13. Tartarus's Avatar
    Tartarus
    Ambassador
    To activate iMessage your iPhone is sending a text message to Apples activation service. If somehow that text message is blocked from sending, you will not be able to use iMessage with your number.

    Please inform with your carrier if this is the case.
    02-20-2017 06:41 PM
  14. JustMcKay's Avatar
    JustMcKay
    I informed my carrier and they say it's A-1 on their side and I know for a fact that they support iPhones.

    But it's resolved!! Go figure why... I did a factory reset and it worked; woot!!
    Tartarus, Annie_M, aximtreo and 1 others like this.
    02-21-2017 09:37 AM
  15. SparklyPickle's Avatar
    SparklyPickle
    That seems unusual! I never had such an issue as iMessage activation always was instantaneous on my side.
    05-24-2017 08:52 AM
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