Originally Posted by
Not Quite Right And this is exactly why you start with the first steps to trouble shooting ... never assume anything ...
Here's another statement of mine for you to take out of context ... "Don't act like you know the solution, until you actually know the solution"...
Perhaps you are just misunderstanding my meaning. I took nothing you said out of context. I troubleshoot issues at least one full day a week. In this thread there are 3 posts all eluding to the same txt app does not work issue. This has been mentioned on more than a few Apple forums in the last few days. so much so that I've also read where others are sending the txt with the symbols to their friends just to crash the app. Having that info, and doing what I do, I would start with the known issue first. Of course I also get paid on jobs completed in a day so I cant always waste time climbing the TS tree. for some problems, a tech Bulletin with a fix right on it is the answer. That's what they're there for, to save time. If one person had mentioned this issue I would agree that the TS tree is the way to go. I personally would lose a third of my income one day a week for every week I work in a year if I followed a TS tree on every call I had. Following the "Never assume anything" rule, there would be no need to print up tech bulletins, you would never have any use for it. Since companies print and send them , sometimes a great expense, I assume they have a purpose. Maybe I've been wrong all these years and if that's the case one would think i would have been figured out and busted for not knowing how to do my job.
