1. mattrrt's Avatar
    2017 4k A1418 Screen Issues

    I apparently damaged something on my 2017 A1418 4K 21.5 when I upgraded the HD and RAM. The video cable was missing pins, after it pulled out while trying to seal the screen. I have purchased 2 different cables, checked to make sure no residual pins were in there, and still no joy on the screen.

    What's my next best step? Is that piece of the monitor available? Or do i need a new screen? Is it worth taking it somewhere? (I'm near Charlotte NC)

    I did hook up an external monitor and all is well with that
    01-29-2020 08:47 PM
  2. Annie_M's Avatar
    Hello and welcome to iMore. I would make an appointment with the Genius Bar at the Apple Store. It looks like you have three Apple Stores in the Charlotte Area:

    Apple Northlake Mall
    Charlotte, NC · In Northlake Mall

    Apple SouthPark
    Charlotte, NC · In SouthPark

    The Greener Apple
    Charlotte, NC
    01-31-2020 04:44 PM

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