is this really malware

[Chris Cook5]

On one of our mac user your accounts we get this message. we have moved it to the trash but it still pops up. what do you suggest

 

[Mars20]

Have you tried deleting contents of Trash?

 

[Lee_Bo]

Maybe this will help :


https://discussions.apple.com/thread/250762693

 

[pkcable]

Sounds like in THIS case you SHOULD shoot the messenger!

 

[Chris Cook5]

do you guys suggest I take it in to Apple or download the ink provided in the post above

 

[Chris Cook5]

Have you tried deleting contents of Trash?

yes

 

[Mars20]

You could always try Malwarebytes first. I periodically use it to scan for malware. It was recommended to me by an Apple Support member.

 

[BuckyBadg]

do you guys suggest I take it in to Apple or download the ink provided in the post above

No, do NOT use a link from the message!

 

[Lee_Bo]

No, do NOT use a link from the message!

Chris is referring to my post above where I’ve linked this particular issue to the Apple support forums where others are having this same issue. The Apple support forums suggest installing Malwarebytes, which seems to have solved the Apple support users issue.
@Chris Cook5, have you tried that?

 

[Chris Cook5]

Chris is referring to my post above where I’ve linked this particular issue to the Apple support forums where others are having this same issue. The Apple support forums suggest installing Malwarebytes, which seems to have solved the Apple support users issue.
@Chris Cook5, have you tried that?

I have two user accounts on my desktop. do I need to download it on the one that has the pop-up message or does it matter

 

[Lee_Bo]

I have two user accounts on my desktop. do I need to download it on the one that has the pop-up message or does it matter

Shouldn’t matter but I’d probably use the account having the issue.

 

[pkcable]

Has this been resolved? Did Malwarebytes take care of it? I'd like to mark a best answer for future use. (probably post 9)

 

[Chris Cook5]

I searched the App Store yesterday but couldn’t find it. is it an app or actual software. I won’t be able to for the next few days at least but I will let you know. I did find similar apps but not that one particular app

 

[Mars20]

You would need to download Malwarebytes direct from their website, www.malwarebytes.com.

 

[pkcable]

https://apps.apple.com/US/app/id1327105431?mt=8

 

[Chris Cook5]

I now think it’s my heard drive Because it’s slow no matter what I do and I get the Beachball ball every time even on Bootup

 

[etad putta]

Might be a good time to make sure you have all your important things backed up and do a reinstall of the OS