06-22-2017 08:44 PM
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  1. yahrite808's Avatar
    yahrite808
    Issue with physical storage (device) vs icloud

    iphone SE 64GB

    basic (free) icloud storage (5gb)

    general > storage & icloud usage:

    storage section:
    photos: 353.1MB
    353.1mb photo libary
    4kb shared photo stream

    icloud section:
    photos - icloud library 3.9 gb
    41 photos 0 videos

    This is the same amount of photos shown in the camera roll and on icloud.com

    Anyone know why the storage in icloud is way greater than the actual storage on the device?
    01-06-2017 07:11 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    Are the photos on the device optimized to conserve storage space?
    01-06-2017 09:17 PM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    iCloud storage and the device storage are not supposed to be the same. There may be things in iCloud that are not on your device. For example, I have app data in iCloud for apps I no longer keep on my phone.
    01-07-2017 12:19 AM
  4. yahrite808's Avatar
    yahrite808
    Originally Posted by Just_Me_D
    Are the photos on the device optimized to conserve storage space?
    No.

    But I have removed all the photos so the camera roll is showing 0 (none in deleted either). Backed up and then wiped phone and restored from the backup. icloud storage remains the same
    01-09-2017 04:50 PM
  5. yahrite808's Avatar
    yahrite808
    Originally Posted by Ledsteplin
    iCloud storage and the device storage are not supposed to be the same. There may be things in iCloud that are not on your device. For example, I have app data in iCloud for apps I no longer keep on my phone.
    Icould.com shows the exact same photos as stored on the phone. Where would I look to see what else is taking up space in the photos section?
    01-09-2017 04:51 PM
  7. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by yahrite808
    Icould.com shows the exact same photos as stored on the phone. Where would I look to see what else is taking up space in the photos section?
    Yes the photos would be the same. The photos app has more than just photos. They added new features in iOS 10. This apparently takes space. Right now I have 141 photos on my camera roll. But it shows 512 mb in usage > Manage storage in settlngs. The addition of the "people", "places" and "selfie" albums has to be the difference. It's my guess anyways.
    01-09-2017 10:20 PM
  8. yahright808's Avatar
    yahright808
    As a follow up:

    I contacted apple support and apparently photos and videos did not 'properly' delete, they got stuck somewhere in cyber space. The apple technician's were able to restore and then I had to manually delete. All is well now
    06-22-2017 04:08 PM
  9. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by yahright808
    As a follow up:

    I contacted apple support and apparently photos and videos did not 'properly' delete, they got stuck somewhere in cyber space. The apple technician's were able to restore and then I had to manually delete. All is well now
    Glad you got it sorted out.
    06-22-2017 08:44 PM
« Apple ID change password error | Deleting iCloud Photos Easily »

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