1. iMore Question's Avatar
    Hi,
    Unfortunately, I forget my icloud password and recovery key. How do I get new icloud password.

    Thanks
    06-28-2016 11:21 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! Go to http://iforgot.apple.com and reset your password. You should be able to have an activation code sent to any devices you have listed as "trusted" in your account.
    06-28-2016 11:27 AM
  3. fahaduddinmtl's Avatar
    It is asking me to write recovery key.
    If I click on Lost Your Recovery Key, redirect me on this page https://support.apple.com/en-us/HT202649
    What should I do next?
    06-28-2016 11:46 AM
  4. Rob Phillips's Avatar
    It is asking me to write recovery key.
    If I click on Lost Your Recovery Key, redirect me on this page https://support.apple.com/en-us/HT202649
    What should I do next?
    Did you follow the link? According to Apple, you need two of the three of the following:

    1. Your Apple ID password
    2. Access to one of your trusted devices
    3. Your recovery key

    If you're missing more than one of those your only option is to establish a brand new Apple ID and start from scratch.
    06-28-2016 12:06 PM
  5. fahaduddinmtl's Avatar
    yes i clicked on the link http://iforgot.apple.com then they ask me to type Apple ID.
    After that, it start asking me to write Recovery Key (Which I forget) with this screen

    I have forgotten my iCloud password and recovery key, how can I recover it?-screen-shot-2016-06-28-11.42.47.jpg

    If I click on Lost Your Recovery Key, redirect me on this page https://support.apple.com/en-us/HT202649
    What should I do next?
    06-28-2016 02:30 PM
  6. fahaduddinmtl's Avatar
    By the way, I got my recovery key from email and my problem has resolved.
    Thanks for help and your precious time
    bye
    06-28-2016 04:16 PM
  7. Just_Me_D's Avatar
    I'm going to assume you had enabled 2-step authentication. Anyway, thank you for the update, and I'm glad you got the problem resolved. Enjoy the rest of your day.
    06-28-2016 04:19 PM

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