1. iMore Question's Avatar
    When I click to turn on my phone the screen is still locked and there is a dialogue box open saying the iCloud needs to be backed up. At the bottom of the box is "ok" but when pressed it does nothing and after a few seconds the screen goes dark. I can't unlock the phone and cannot turn it off either. How can I proceed?
    05-20-2016 06:31 AM
  2. Ledsteplin said: Best Answer

    Welcome to iMore! Do a hard reset.
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.
    That should allow you to enter your passcode. Then go to Settings > iCloud > back up.
  3. Ledsteplin's Avatar
    Welcome to iMore! Do a hard reset.
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.
    That should allow you to enter your passcode. Then go to Settings > iCloud > back up.
    05-20-2016 07:10 AM

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