02-27-2016 05:59 PM
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  1. iMore Question's Avatar
    iMore Question
    My mother forgot her password to her old comcast email address which is her user name for the I cloud. When they send a new code it goes to that e mail address that she has no password for. She doesnt remember any of her security questions either. She is 83. How can I get her current E mail address as her I cloud user name? do I have to call apple? is there a CS number for apple?
    02-27-2016 03:31 PM
  2. SwitchBeach's Avatar
    SwitchBeach
    Only Apple (if anyone) can help you.

    The contact numbers for Apple Customer Support are listed on their website. On this page. https://support.apple.com/en-us/HT201232
    02-27-2016 05:42 PM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Often times Comcast uses the last name + address number @ comcast. net
    02-27-2016 05:59 PM
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